Posts filtered by tags: Service Design[x]


8 Design Thinking Problems and How to Fix Them

Design Thinking attempts to extract the mindset of a designer, an artist, a creator, or even a child into a series of steps that can be applied to any discipline (even business or politics) to solve human-centered problems. Its steps are so logical that we can’t imagine anyone opposing them. — Why wouldn’t you speak ...
Tags: Design, Digital Transformation, Digital, Change, Innovation, Oracle, Growth, Service Design, Design Thinking, Customer Experience Design, Human-Centered Design, Human-centered Innovation, Human-Centered Problem-Solving

How Do You Get The Right Help With Design In 2018?

The design market is hotter than ever — especially for human-centered design, which is the right way to do it. There are more jobs, more spending, and more executive interest. But what if your company doesn’t really get design? Or what if you need help because you can’t support a full design team? Or what […]
Tags: Ecommerce, Design, Product Design, Service Design, Design Thinking, Design Consultancies, Design Services, Experience Design Providers

Austin Design Week Takeaways

The workshops I went to and my takeaways (may be a little bit of a ramble) Service Design: Lincoln Neiger Snippets from his the worksheet we went throughService Package: What​ ​it​ ​is:The Service Package helps create a shared understanding of a business’s service offerings and touchpoints with its customers. It breaks a business’s suite of service offerings into four interdependent categories to help bring context to strategic business and design decisions.How​ ​to​ ​use​ ​it:The Service Pack...
Tags: Startups, Design, Media, Austin, Ibm, Justin Rosenstein, Austin Startups, Ux-design, Service-design, Austin Design Week Takeaways, Lincoln Neiger, David Schwartz David

The New Materialism of the Home 

Modernist Studio focuses on strategy and design work for big brands. In working with these companies, we've seen a theme around "owning the consumer." Each company is fighting to become front and center in people's lives, with a particular focus on the home. Big companies speak about locking in customers to a technological future focused on their brand; startups in the valley identify the same goal, but couch that goal increased convenience, comfort, pleasure, or experience in the home. We've...
Tags: Design, Tech, Keurig, Ux, Essay, Service Design, Juicero

Ford and Domino's Running Autonomous Pizza Delivery Vehicle Trial

Ford and Domino's have collaborated on the Self-Driving Delivery Vehicle, an autonomous hybrid Fusion that will deliver pizzas to customers in a trial in Ann Arbor in the next few weeks. What's different about this, compared to other autonomous vehicle trials, is that the tests are meant to see how people outside the vehicles react."As part of the testing, researchers from both companies will investigate customer reactions to interacting with a self-driving vehicle as a part of their delivery...
Tags: Food, Usa, Design, Cars, Tech, Research, Ford, Service Design, Ann Arbor, Russell Weiner

A Business Incubator Service that Comes to You

Three years ago we started prototyping a new kind of incubation as a service. Not a building filled to the brim with young guys and their high tech, high growth app-building ventures, but instead, a kind of service that comes to you—and gets plugged into centers, workspaces, labs, makerspaces and bars. One of our first programs was in a bar called Crate in Hackney Wick, East London. The service is called Upstarter, and we help creative producers, designers, theater makers, social innovators, and...
Tags: Business, Design, London, NYC, US, Silicon Valley, Bristol, Carnegie Mellon University, Service Design, Design For Social Impact, Business Incubator Service, Hackney Wick East London, Upstarter, UK Design Council, Technikio Museum, Fab Lab Barcelona Machines Room

Server-Summoning Buttons and "Leave Me Alone" Shopping Baskets

On a trip to Korea in the 1990s, I discovered every café I went to had a button like this on every table: It was always off to the side, where you were unlikely to accidentally press it, and sometimes mounted on the wall. As far as I could tell it was wireless. When you pressed it, a waiter or waitress appeared within seconds. My (native) cousin referred to it as the "Yogi-yo" button. (Yelling "Yogi-yo," literally "Hey, over here" is the rather blunt statement one traditionally yelled out to ...
Tags: South Korea, Japan, New York, Design, Boston, Korea, Reddit, Service Design, Innisfree

Service design and creating experiences that work for customers, employees and stakeholders – Interview with Birgit Mager

Today’s interview is with Birgit Mager who is the Professor for Service Design at KISD, the Köln International School of Design, based in Cologne, Germany and the president of the International Service Design Network (SDN). Birgit joins me today to talk about service design, design thinking, why it’s becoming more and more popular and how […]
Tags: Business, Design, Leadership, Interviews, Business Growth, Customer Experience, Employee Engagement, Change, Culture, Innovation, Team, Service Design, Design Thinking, Cologne Germany, KISD

Sponsored Post:This Subscription Box Delivers Cutting-Edge Materials Right To Your Door

Seeking new materials for current or future projects? ActiveMATTER places the materials you need to know about directly in your hands. This valuable resource consists of 15 cutting-edge materials, material trends and manufacturer contacts delivered directly on a quarterly basis, four times a year.View the full content here
Tags: Design, Materials, Service Design

Freeing Service Design Thinking for the 99%

It is no secret that Design Thinking and Service Design have been around for a while and are slowly becoming mainstream strategic approaches. Also, as I've covered in my previous article, it became a fact, backed by non-stop news and numbers, that the design firm establishment has lost its sweet spot as a one-stop-shop for large organizations that want to tap into the realm of real, delightful and meaningful innovation. From design firms are seeing and feeling the impact of the Design Thinking...
Tags: Business, Usa, Design, US, Cisco, Earth, Tokyo, Ibm, Silicon Valley, Columns, Latin America, Sao Paulo, Service Design, Dieter Rams, LiveWork, SDS

Sponsored Post:Make Change Possible at Mayo Clinic Transform 2016

Join designers, innovators and medical experts who are creating a sustainable future for healthcare and addressing what people really need to thrive in an ecosystem for health. Transform addresses tough questions, connects a broad spectrum of perspectives, and inspires change through action. Transform reaches beyond medicine to better understand health. View the full content here
Tags: Design, Medical, Conferences, Service Design

Announcing the Service Design Honorees for the 2016 Core77 Design Awards

While physical products might be easier to grasp—both literally and figuratively—service design is equally important in improving existing infrastructure, methodology and overall user experience across a broad range of sectors. To design an excellent service, one needs to consider and interpret a multitude of human-centric factors, with the goal of anticipating user's needs and behaviors. The finished product should be intuitive, streamlined and efficient. Specifically, for our Service Design ca...
Tags: Design, Service Design, Ideo, Core77 Design Awards, NYCO, Vidhi Mehta, Joe Gebbia, Kenya Hara

CoDesign: Some useful text for my project collaborators

Co-design is about engaging consumers and users of products and services in the design process, with the idea that this will ultimately lead to improvements and innovation. In Co-design those impacted by the proposed design are actively involved as partners in the design process. Co-design is being used in government, community and health sectors to … Continue reading CoDesign: Some useful text for my project collaborators
Tags: Design, Service Design, Codesign

A Furniture Sharing Service, Yea or Nay?

The sharing economy has accustomed us to the concept of sharing homes, cars, bicycles, offices, labor, even food. But for some reason I never thought I'd see a company built around sharing furniture. A startup called is betting that folks who own furniture they're not using are willing to rent it out to others. As for those others, they're targeting folks who have just moved and want to furnish their new digs on the cheap. Here's how it works: On their website, the company's tone is i...
Tags: Business, Design, New York City, Ikea, Manhattan, Furniture Design, Service Design

DHL Builds Successful Drone Delivery System

Those who live in an urban/suburban bubble might see drone delivery as a nifty way to receive pizzas. But for those in rural, geographically-remote areas, a successful drone delivery system could literally save lives. Consider someone who immediately needs medication, but lives in a mountainous region where the pass is snowed over. A drone can make a beeline for the destination without needing to wait for a snowplow, and altitude is no problem. To make that solution a reality, not only the dr...
Tags: Business, Design, Technology, DHL, North Sea, Service Design, Bavaria Germany, Management Board

Service Redesign – Lost T-Mobile Smartphone

Given the health risks of carrying a smartphone (or any kind of mobile device) too close to the body for extended periods, I try to always remove electronic devices from my pockets whenever I can. For ten years this has never caused a problem until Saturday. This marked the first time in more than a decade that I walked off and forgot my smartphone. Now I’ve had the joy of... Continue reading →
Tags: Design, Customer Experience, Service, Process, T-mobile, Service Design, Customer Experience Strategy

What would Gough Do?

I had a few names I was tossing up for this piece. Its the usual story – I have been listening to Freakanomics radio and have been inspired to write this. But first on the name: I thought I would do a “Letter to Mr Shorten” in response to the Labour opposition leaders press release – Bill … Continue reading What would Gough Do?
Tags: Design, Sharing, Labour, Social Innovation, Disruptive Innovation, Service Design, Soumitri, #freakanomics, #sharingeconomy, Gough

Design for Care

I recently finished reading Peter Jones’ book Design for Care: Innovating Healthcare Experience. If you are a designer and keen to enter into Health Service Design – this is a brilliant book. If you are a health care provider, or someone who works in the health care services industry this is a good way to see how … Continue reading Design for Care
Tags: Design, Social Innovation, Disruptive Innovation, Service Design, #digitalhealth, #healthinnovation, #healthservicedesign, Peter Jones

December - 2018
January - 2019
February - 2019