Posts filtered by tags: Active Listening[x]


How Bad Managers Can Become Good Managers

The pandemic has the ability to create good managers out of bad ones Image Credit: So would you say that you are a good manager or a bad manager? If, somewhat oddly, you answered that you are a bad manager, I may have some good news for you. As we are all very much aware, the past year has been completely upside down. However, despite creating a great deal of uncertainty about what everyone should be doing and making the job of being a manager that much harder, it may ...
Tags: Careers, Management, NEED, Manager, Results, Expectations, Cost, Control, Active Listening, Jim Anderson, Pandemic, Impose, IT manager skills, IT manager training, IT team building, CafeCredit

Hearing or Listening?

Hearing is a passive, physical act of using the ears to perceive sounds. You can hear without understanding or acknowledging the sounds. Listening, conversely, is an active, internal behaviour, which requires multiple senses and thought. In order to truly listen, you have to pay attention to what the other person is saying. You may have […]
Tags: Theatre, Hearing, Listening, Active Listening, Classroom Exercise, Teaching Drama

Want to network like a boss? 5 tips for developing deeper connections

Networking like a boss certainly isn't easy, but just like any other skill, you can get better at it with lots of practice. Here are a few tried-and-true tips that'll help you up your relationship-building abilities.
Tags: Networking, Service, Radio, Agent, Network, Listening, Active Listening, Building Relationships, Brokerage, Select, Rainy Hake Austin

Hey, Leader! Are You Hearing Voices?

Strong leaders are surrounded by a plethora of voices. The challenge is knowing which ones to listen to—to which should I pay attention or seek out? Voices matter! Here are a few that will compete for your attention: The Client’s Voice Everyone who wants to be successful listens to their target audience. What do they want? What do they need to be effective? How can you meet this need? Should you provide it? While the customer’s voice matters, don’t let it rule over you. I have seen too...
Tags: Leadership, Uncategorized, Professional Development, Community building, Listening, Active Listening, Strong Leadership, Client 's Voice Everyone

Put your listening skills to the test! 10 ways to be a better listener

Think you're a good listener? Now's the time to put your skills to the test. Answer these questions to determine if you're really hearing your clients and their needs and concerns, and then implement these best practices to improve your communication.
Tags: Communication, Service, Radio, Conflict, Agent, Columns, Listening Skills, Listening, Active Listening, Miscommunication, Misunderstandings, Brokerage, Select, Bernice Ross, Listening to clients

This Underrated Leadership Skill Is More Important than Ever

Of all the skills leaders need to be successful, active listening may be the most overlooked and underrated. Active listening has become even more vital during the global pandemic, as many organizations work in a remote environment. As a result, substantial communication has shifted to virtual platforms like Zoom and Microsoft Teams. While meeting virtually may be the next best thing to being in person, it is not the same. Critical nonverbal cues are much harder to read when you interact with...
Tags: Leadership, Microsoft, Effective Listening, Listening, Active Listening, Nonverbal Communication, United States Institute of Peace, Authentic Leaders

The Freedom of Speech, Part 1

We are living in unprecedented times. And everyone seems to have an opinion. That makes it a great time to talk about our First Amendment right to the freedom of speech. How much do we really know about our rights when it comes to freedom of speech? And what is our role as communicators when it comes to this liberty? I’m no expert, but I believe it is just as simple and as difficult as this: practice it responsibly and protect it fiercely. Not just for ourselves or for our political party, but f...
Tags: Constitution, Freedom Of Speech, First Amendment, Listening, Speaking, Active Listening, Bret Stephens, Presentation Science, Stephen R Covey, Open Mind, Disagreement, Common Ground, Kirtley, Responsible Communication, Law Jane Kirtley, University of Minnesota Professor of Media Ethics

How to Improve Customer Retention, Build Trust and Become Eternally Patient

Lose This One Thing, and You Can Kiss Your Customers, Employees and Trust Goodbye Are you a patient leader, salesperson and communicator? Do you shift from coaching to telling and become frustrated when the person isn’t “getting it” fast enough? When you’re not getting your way in a conversation, do you shift from collaboration to interrogation, steamrolling people with your agenda? Patience BUILDS trust, while impatience erodes it. So, where did you lose your patience? Here’s the secret. Pat...
Tags: Career, Leadership, Sales, Communication, Sales Leadership, Career Coaching, Active Listening, Sales Management, Cold calling, Sales Coaching, Keith Rosen, Coaching Salespeople, Coaching Tips, Coaching Articles, Improve Customer Retention Build Trust

5 ways to amp up your client communication skills

Would you like to close more deals, have fewer challenges in your transactions and leave your clients feeling you truly understand who they are? You might not think about it, but there's lots more to communicating effectively than speaking and texting. Learn these communications skills and styles to ensure your own effectiveness.
Tags: Deals, Opinion, Negotiating, Marketing, Social Media, Radio, Agent, Columns, Listening, Visual, Relationship Building, Active Listening, Communication Skills, Select, White Knight, Client Communications

3 Creative Ways To Improve Listening Skills

“Listening is the most generous gift you can give to another human being. And many people have never had that experience.” -Julian Treasure Julian Treasure is one of the world’s foremost authorities on listening and sound. He has 5 popular TED talks, 2 books, and multiple other resources online aimed at helping us understand how sound affects us. In an interview on National Public Radio, he said, “we spend roughly 60% of our communication time listening, but we’re not very good at it.” But Treas...
Tags: Communication, Julian Treasure, Listening Skills, Listening, Input, Speaking, Active Listening, Griffiths, National Public Radio, Presentation Hacks, Output, Rasa, Presentaton, Visual Listening, Creative Ways To Improve Listening Skills, Gerry Chandler

To Improve Relationships and Sales Productivity, Change the Way You Listen

 Ever feel your parents are annoying? I did. Active listening is the cornerstone to effective communication, leadership, selling and coaching. The FILTER and assumptions we create when listening will build trust or erode it. PROactive, Intentional listening improves relationships or destroys them. It makes the difference between being an average performer or mediocre salesperson – and a sales champion. Here’s an experience that dramatically improved the relationship with my mom, simply by c...
Tags: Leadership, Parenting, Workplace, Parents, Relationships, Sales, Selling, Accountability, Communication, Sales Leadership, Listen, Listening, Assumptions, Active Listening, Sales Management, Keith Rosen

Common Communication Challenges Women Face—And How to Effectively Navigate Them

Many women face challenges in how we communicate, whether it’s with our partners or our colleagues. The specifics of the situation don’t really matter, but the results are the same: We’re left feeling resentful and frustrated. For instance, according to relationship specialist Amy Kipp, LMFT, we often have a hard time expressing our needs and asking for them to be met. We fear that we’ll be seen as needy, or we’ll be inconveniencing people, she said. We fear that others will think we’re high-mai...
Tags: Psychology, General, Relationships, Women, Habits, Stress, Self-help, Self-esteem, Women's Issues, Gender Bias, Gillette, Mental Health And Wellness, Active Listening, Success & Achievement, Assertiveness, San Antonio Texas

Top Brain-Based Habits to Elevate Your Relationships

Relationships are crucial to having a healthy and caring life with those who you value the most. Enhancing interpersonal skill has proven effective in reducing anxiety, depression, and stress. It can also improve both business success and marital satisfaction.  In world-renowned psychiatrist Dr. Daniel G. Amen’s latest book, Feel Better Fast and Make It Last , he introduces techniques from research in the field of interpersonal psychotherapy (IPT).  The acronym RELATING, as outlined below...
Tags: Psychology, Books, Relationships, Communication, Forgiveness, Active Listening, Daniel G Amen

Why Managers Don’t Listen (Poor Listener Syndrome): and the Cures!

One of the most important skills for any manager is listening. Listening demonstrates respect, concern, an openness to new ideas, empathy, compassion, curiosity, trust, loyalty, and receptivity to feedback – all considered to be qualities of an effective leader . Listening isn’t rocket science. We are born with the ability to listen, yet somehow managers, at some point in their careers, seem to forget how to use this natural born gift. Listening is one of the most consistently lowest...
Tags: Leadership, Training, Coaching, Listening, Active Listening, Dan McCarthy

3 Words to Say to Your Partner Before Declaring ‘I Love You’

And after, to be honest. Nothing beats hearing the person you’re dating and falling in love with say, “I love you” for the very first time. Hearing your new boyfriend or girlfriend say these three magical words can bring you both closer and evoke a beautiful rush of positive feelings, such as warmth and compassion, toward each other. However, many people say these words in new relationships without giving much thought to what they mean and signify, leaving the delicate balance between the two...
Tags: Psychology, Relationships, Love, Trust, Communication, Dating, Honesty, Publishers, Active Listening, Yourtango, Understanding, Resonance

Active Listening: the Key to Leadership Success

Guest post by Richard Lindenmuth: Leaders are often thought of as the individual undertaking the most personal risk. Even the military has morphed their ideals on leadership roles, shifting away from the highest ranked official and instead citing the individual or group who knows the mission and territory the best. Today, the key step for being a true leader is active listening. Active listening is the act of repeating back, in your own words, what you believe was said.   Active li...
Tags: Leadership, Richard, Active Listening, ITT, Tom Peters, Dan McCarthy, Pareto, John P Kotter, Richard Lindenmuth, Business and Consumer Communications Group, Styrotek Inc

Dynamic Music Appreciation

I’ve become a strong believer in the responsibility artists have to invite a lay audience into meaningful dialogue with art. I don’t care which art form any individual chooses to engage in so long as somewhere they are nourishing their lives with art that challenges beyond the delightful entertainment of Hollywood, mainstream pop music, or quick-read books. As full-time artistic creators, we should proselytize for the power of our artistic medium and how the human experience is both defined and ...
Tags: Hollywood, Religion, Steve Reich, Columns, Civil rights movement, Denver, Active Listening, Claude Debussy, Coltrane, Wynton Marsalis, Armstrong, Roach, Gil Scott Heron, Harriet Tubman, Attica, Tanya Tagaq

Use Active Listening Skills during Difficult Conversations

Apply some best practices to have better conversations with others Difficult conversations are not easy to have! We have our own perceptions of the situation that impact what we hear from someone else and our emotions are certainly running high. However, by using active listening skills, you make a conscious effort to hear and understand [...] The post Use Active Listening Skills during Difficult Conversations appeared first on Gina Abudi.
Tags: Professional Development, Branding, Active Listening, Difficult Conversations, Communication Skills, Best Practices In Communicating

What Are Your Top Sales Lessons Learned?

Yesterday I celebrated my birthday. As for many people birthdays are a time of reflection.  We think about families, our friends, our experiences and ourselves as we travel back through the years.  What I realized is how many decades I have been involved in sales and all the sales lessons learned over the course of those years. Probably of all the sales lessons learned, my father’s two sales buying rules come first to mind.  He gave me my first sales job of selling penny candy at his Sundry stor...
Tags: Sales, Henry Ford, Active Listening, Marcel Proust, Dwight Eisenhower, Sales Training, Sales Lessons, Sales Coaches, Emotiional Intelligence, Sales Buying Rules, Sales Training And Development

Going Beyond Sales Obstacles to Increase Sales

Most of us who have attended any sales training or read any sales book have experienced this term: Sales Obstacles.  However I believe now is the time to rethink this term and replace it with this one: Sales Limitations . The reason for this possibly heretical change is one of truth.  Limitations are far more restrictive than obstacles if the goal is to increase sales.  Obstacles are viewed in many instances as something far more tangible than a limitation. They are top of mind. Limitations are...
Tags: Sales, Proust, Active Listening, Marcel Proust, SMB, Sales Training, Increase Sales, Sales Culture, Sales Limitations, Sales Obstacles, Success In Sales

What's Your Sales Cadence?

Have you ever given thought as to your own sales cadence?  Probably not, but you more than likely have it. Credit Cadence according to is the “flow or rhythm of events especially the pattern in which something is experienced.” The site provides the example of a slight decline or elevation in the pitch of one’s voice at the end of a declarative statement. When we do not recognize our own cadence, this suggests we do not recognize the cadence of others.  In ...
Tags: Sales, Mark Twain, Emotional Intelligence, Active Listening, Sales Communication, Increase Sales, Sales Conversation, Sales Cadence, Unique Selling Proposition

6 Ways to Tune Up Your Listening

We all want to be heard, right? We have a human desire to be seen and understood. But how skilled are we at extending listening to others? Here are six ways to sharpen your listening skills. Be Present Listening requires being in the moment. When someone is expressing a feeling or thought, try to stay present in your body and heart. This makes it easier to register their feelings and grasp their meanings. Empathy means noticing how another person is experiencing something. Notice if you’re di...
Tags: Psychology, Family, General, Relationships, Friends, Habits, Happiness, Stress, Empathy, Mindfulness, Self-help, Attention, Nervous System, Listening Skills, Listening, Distraction

CREATE Powerful Sales Conversations

Building upon selling or sales being the transference of feelings, the question then becomes how to ensure those feelings are transferred? In working on some sales training for a new client, I discovered this acronym to do just that – CREATE powerful sales conversations. First, create means to come into existence where nothing else existed before.  This is especially true for those in sales who may cold call or for inside salespeople who receive inbound sales leads. People have one chance to ...
Tags: Sales, Business Ethics, Emotional Intelligence, Active Listening, Leanne, Sales Training

4 Steps to Help You Appear Interested Even If You’re Not

Oftentimes others are talking about something that we honestly are not that interested in. When we do not show interest though, there can be relationship consequences. These consequences may be the following: the other person may become upset with us, the other person may not listen to us when we are discussing a topic we’re interested in, or the other person may decide to not maintain a relationship with us. You may ask yourself, “But why should I pretend to be interested or care when I don’...
Tags: Psychology, Relationships, Communication, Self-help, Nashville, Boredom, Active Listening, Industrial And Workplace, Social Skills, Socializing, Interest, Lifehelper

Speaking to Spouse or Friend?

It’s time to have some fun. Let’s play a game. Match each of the responses below with your guess as to whom you are speaking: spouse or friend? 1. You’re miffed that you’ve been kept waiting ten minutes. You say: “What happened? I was getting worried. In the future, if you see you’re running late, I’d like you to text me.” “What’s wrong with you? I told you we were meeting at 6 pm. Can’t you ever be on time?” 2. You hate when people go on and on telling their stories with way too much detai...
Tags: Psychology, Relationships, Friends, Habits, Communication, Self-help, Intimacy, Sarcasm, Shame, Self Improvement, Personal Growth, Active Listening, Marriage And Divorce

Marriage Meetings: Not for Everyone?

“I’ve been married 38 years. Are you saying my husband and I need to hold a formal meeting when we’re doing fine?” a radio talk show host challenged me. Up until this point her tone had been contentious while I focused on practicing active listening (1) and on staying composed. I couldn’t blame her for being contentious. Her job is to inform and entertain listeners. Who doesn’t enjoy hearing a little skirmish now and then along with some good sound bites? “Are you saying there’s no room for grow...
Tags: Psychology, Family, Marriage, Relationships, Habits, Happiness, Communication, Personal, Intimacy, Personal Growth, Active Listening, Marriage And Divorce, Stan, Ellie

3 Strategies for Supporting a Loved One with Depression

Your loved one has depression. Maybe they’re isolating themselves. Maybe their energy and mood have taken a nosedive. Maybe they’re irritable and angry. Maybe they aren’t enjoying much, if anything, anymore. Maybe they’re having a hard time concentrating or remembering things. Maybe they’ve mentioned feeling hopeless or worthless. Maybe they make negative comments about themselves. All. The. Time. Maybe they wear a happy face, but you know they’re struggling. And, understandably, it’s really har...
Tags: Psychology, Books, Family, Hope, General, Relationships, Friends, Disorders, Stress, Self-help, Depression, Treatment, Therapy, Psychotherapy, Caregivers, Mental Health And Wellness

6 Alternatives to Avoiding Conflict

We like to imagine our friendships are invincible. That they’ll somehow always be warm and entertaining, without ever being touched by conflict. But unlike the sitcom characters who use clever banter to fully resolve issues with their friends by the end of the 30-minute episode, our relationships don’t always clear life’s hurdles with as much ease. Reality is this: We have different opinions, observations, and internal thought processes than even our closest friends. This means, if we are f...
Tags: Psychology, General, Fighting, Relationships, Friends, Friendship, Communication, Arguments, Anger, Emotion, Conflict Resolution, Making Amends, Feeling, Active Listening, Interpersonal Relationship, Perspective Taking

4 Tips for Parenting Teens

Parenting is tough. It can get tougher when your child enters the teenage years. Understandably, you might feel overwhelmed when your child starts acting differently and stops wanting to spend time with you, preferring to hang with their friends. You might feel overwhelmed with their mood swings. You might feel anxious about navigating this next phase. You might be unsure. What do you do? What actually helps? We talked to two experts, and an important theme emerged: empathizing with your teen an...
Tags: Psychology, Family, General, Parenting, Relationships, Stress, Empathy, Self-help, Self-esteem, Teen Issues, Manhattan, Adolescence, Mental Health And Wellness, Active Listening, Children And Teens, Parenting Tips

What Healthy, Happy Couples Do and Don’t Do

There is no such thing as a perfect relationship. After all, every couple disagrees and runs into a range of challenges. So it isn’t that healthy, happy couples fight less than other couples. It isn’t that they are so alike and compatible that they’re somehow immune to conflict. And yet there must be something that distinguishes their partnerships from unhealthy relationships, right? There is. Mainly, it’s how couples view their relationship and how they cope with conflict, challenges and thei...
Tags: Psychology, General, Marriage, Relationships, Love, Happiness, Stress, Self-help, Self-esteem, Conflict, Resentment, Forgiveness, Emotion, Connection, Flatiron District, Conflict Resolution