Posts filtered by tags: American Customer Satisfaction Index[x]


America's favorite dining and fast food restaurants: LongHorn Steakhouse and Chick-fil-A

The American Customer Satisfaction Index report shows that full-service restaurants, unlike fast-food, are losing the most favor with consumers.         [Author: USA TODAY]
Tags: Usa, News, America, Usa Today, American Customer Satisfaction Index

4 Tips when Training Your Team to Improve Customer Satisfaction

Proper employee onboarding and training can make a tremendous difference in your company’s profits and customer satisfaction scores. However, a quick glance at the latest American Customer Satisfaction Index shows that there is a big disconnect between current training programs and quality customer service. The industry with the highest overall satisfaction score, full-service restaurants, still manages to displease an average of 19 percent of consumers. Even worse, Internet service providers h...
Tags: Sales, Harvard Business Review, Small Business Advice, American Customer Satisfaction Index, Training Your Team

All Major ISPs Have Declined In Customer Satisfaction, Says Study

The latest American Customer Satisfaction Index survey finds that Verizon FiOS has been rated the highest in customer satisfaction with a score of 70 out of 100. But, as DSLReports notes, that's nothing to write home about since that score was a one point decline from one year earlier. Furthermore, the industry average was 64 points, which is not only a decline from last year but lower than most of the other industries the group tracks. From the report: According to the ACSI, high prices and poo...
Tags: Tech, Comcast, Irs, Verizon FIOS, Mediacom, Suddenlink, ACSI, American Customer Satisfaction Index, Charter Spectrum

Netflix, Hulu and Other Streaming Services Trounce Pay TV on Customer Satisfaction

This won’t come as a huge shock: Customers of streaming-video companies like Netflix and Hulu are far happier with their service overall than subscribers of traditional cable, satellite and telco TV operators. That’s according to the American Customer Satisfaction Index, a research org that maintains widely recognized benchmarks in multiple industries. This year, for the […]
Tags: News, Netflix, Hulu, Netflix Hulu, Pay television, American Customer Satisfaction Index

American Car Buyers Less Satisfied With Domestics, Toyota Perpetually Fine: Study

Overall contentment among domestic vehicle owners dropped slightly in this year’s American Customer Satisfaction Index. Meanwhile, enjoyment from European and Asian automakers stayed roughly the same. However, that information might not be quite so useful until you begin comparing individual brands (and even other industries). Domestic automakers averaged 80 out of a possible 100 points in the […] The post American Car Buyers Less Satisfied With Domestics, Toyota Perpetually Fine: Study appeared...
Tags: Industry, Autos, Surveys, Market Research, News Blog, Studies & Reports, Domestic Brands, American Customer Satisfaction Index, Consumer Satisfaction, Consumer Survey, Foreign Brands