Posts filtered by tags: Apple Authorized Service Providers[x]


 

Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after determining that a "very small percentage" of 13-inch MacBook Pro units sold between October 2016 and Februa...
Tags: Apple, Macbook Pro, MacBook Pro 13, Apple Authorized Service Providers, Flexgate, MacBook Pro Buy Now, Inch MacBook Pro Backlight Repair Program


Apple's Anti-Reflective Coating Repair Program Still in Effect for Some MacBooks With New Mail-In Policy

In an internal memo obtained by MacRumors, Apple recently informed its network of Apple Authorized Service Providers that mail-in repair is now required for Mac notebooks with anti-reflective coating issues in the United States. The new policy went into effect January 4, 2021 and means that customers who take an eligible 12-inch MacBook or MacBook Pro exhibiting this issue to an Apple Authorized Service Provider will have their notebook mailed to a centralized Apple depot for the repair to be...
Tags: Apple, United States, Anti-reflective Coating, MacRumors Apple, Apple Authorized Service, Apple Authorized Service Providers


Apple Investigating Display Issues With iPhone 12 Models, Including Flickering and Green/Gray Glow

In an internal document obtained by MacRumors, Apple has acknowledged an issue with some iPhone 12 displays exhibiting flickering, a green or gray glow, or other unintended lighting variations under some conditions. In the document, shared with Apple Authorized Service Providers this week, Apple says that it is aware of customer reports related to this issue and is investigating. Apple has advised technicians to avoid servicing affected iPhones, at least for now, and instead inform customers ...
Tags: Apple, Featured, MacRumors Apple, Apple Authorized Service Providers, Iphone 12, iPhone 12 Pro, Green Gray Glow


Apple Distributing New Heated Display Removal Machine for iPhone 12 Repairs

Apple is providing Genius Bars and Apple Authorized Service Providers with a new heated display removal fixture for iPhone 12 and iPhone 12 Pro repairs, according to information obtained by MacRumors from a reliable source. To open iPhone 12 models, technicians will be required to slide the device into a specialized tray, and then place the tray into the high-temperature fixture for two minutes to warm up the adhesive below the display. Once the adhesive is loose, technicians will be able to ...
Tags: Apple, Genius Bar, Apple Authorized Service Providers, Iphone 12, iPhone 12 Pro


Apple Assisting Authorized Repair Shops With COVID-Related Expenses

In an internal memo last week, obtained by MacRumors, Apple has indicated that it will assist its third-party repair partners around the world with COVID-19-related expenses, such as cleaning supplies and personal protective equipment. All eligible Apple Authorized Service Providers will receive a subsidy from Apple by way of increased payouts for each completed repair. The subsidy is retroactive and the length it is offered will depend on stay-at-home guidelines in each country. Service prov...
Tags: Apple, MacRumors Apple, AASP, Apple Authorized Service, Apple Authorized Service Providers, COVID-19 Coronavirus


Apple Providing Subsidies to Authorized Service Providers That Offer Repairs on Pickup and Drop-Off Basis

In an effort to encourage social distancing, Apple has indicated that it will provide subsidies to Apple Authorized Service Providers that offer product repairs on a pickup and drop-off basis in the United States and Canada. In an internal memo shared with Apple Authorized Service Providers, obtained by MacRumors, Apple said it will provide $20 for each iPhone, iPad, Apple Watch, or Beats repair and $25 for each Mac repair that is completed on a pickup and drop-off basis. Apple stressed that ...
Tags: Apple, China, Canada, United States, MacRumors Apple, Apple Stores, AASP, Apple Authorized Service Providers


Apple Says MacBook Air With Retina Display Can Exhibit Anti-Reflective Coating Issues, Unclear if Eligible for Free Repairs

Apple this week acknowledged that MacBook Air models with Retina displays can exhibit anti-reflective coating issues, as indicated in a memo shared with Apple Authorized Service Providers and obtained by MacRumors. "Retina displays on some MacBook, MacBook Air, and MacBook Pro computers can exhibit anti-reflective (AR) coating issues," the memo states. Apple's internal service documentation for this issue previously only mentioned MacBook Pro and discontinued 12-inch MacBook models with Retina...
Tags: Apple, Facebook, China, Macbook, Reddit, MacBook Air, Macbook Pro, Anti-reflective Coating, Apple Stores, Repair Program, MacBook MacBook Air, Apple Authorized Service Providers, MacRumors Retina, Apple Says MacBook Air


Apple Acknowledges Personal Hotspot Issues Affecting Some iOS 13 and iPadOS 13 Users

In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple has acknowledged that some iOS 13 or iPadOS 13 users may experience issues with Personal Hotspot. Apple has told Authorized Service Providers to expect customers who are unable to connect to a Personal Hotspot or experience frequent disconnection from one. Customers may also experience general issues with data performance. Some users have been reporting problems with Personal Hot...
Tags: Apple, Gm, Hotspot, MacRumors Apple, Apple Authorized Service Providers, Authorized Service Providers


Apple to Provide Maximum Payouts to Authorized Technicians for Qualifying Repairs Through April Amid COVID-19

In an internal memo to Apple Authorized Service Providers, obtained by MacRumors, Apple has indicated that its network of authorized repair shops will receive maximum payouts for qualifying product repairs for the months of March and April, regardless of performance metrics. Apple is making this move to ensure that its authorized technicians are financially supported amid the challenging COVID-19 pandemic. Apple also told its technicians that it supports their decisions and encourages them to...
Tags: Apple, China, MacRumors Apple, AASP, Apple Card, Apple Authorized Service Providers, COVID-19 Coronavirus, AASP COVID


Apple just disclosed that it loses money on device repairs every year (AAPL)

Apple loses money on device repairs every year, the company disclosed this week. The tech giant still doesn't want to authorize independent repair stores to fix Apple products, arguing that doing so would reduce the quality and safety of repairs. Apple made the disclosure in response to questions from the House Judicial Committee, which is investigating the company for possible anticompetitive practices. Visit Business Insider's homepage for more stories. Apple hasn't turned a profit on repai...
Tags: Apple, Trends, House Judicial Committee, Apple Authorized Service Providers, Kyle Andeer, Andeer


Apple Seemingly Unable To Recover Data From 2018 MacBook Pro With Touch Bar When Logic Board Fails

An anonymous reader shares a report: In 2016, when Apple introduced the first MacBook Pro with Touch Bar models, the repair experts at iFixit discovered the notebooks have non-removable SSDs, soldered to the logic board, prompting concerns that data recovery would not be possible if the logic board failed. Fortunately, that wasn't the case. Apple has a special tool for 2016 and 2017 models of the MacBook Pro with Touch Bar that allows Genius Bars and Apple Authorized Service Providers to recover...
Tags: Apple, Tech, Macbook Pro, Touch Bar, Apple Authorized Service Providers, MacBook Pro With Touch Bar When Logic Board Fails, Customer Data Migration Tool


iFixit Tests Silicone Membrane on 2018 MacBook Pro Keyboard With Dust Exposure (mac rumors)

Following the release of the new 2018 MacBook Pro models, iFixit last week tore apart the 13-inch version and discovered the presence of a new silicone membrane underneath the keyboard's butterfly keys that Apple internal documents have since confirmed has been added to prevent dust and other small particulates from causing key failures. To give us a better look at the new third-generation butterfly keyboard included in the new 2018 machines and how it works, iFixit has done a much deeper div...
Tags: Apple, News, Macbook Pro, Juli Clover, Apple Authorized Service Providers, MacBook Pro Buy Now Discuss


Apple reportedly confirms keyboard reliability fix in internal document

An internal Apple document distributed to Apple Authorized Service Providers and obtained by MacGénération and MacRumors confirms that there’s a membrane under the keyboard to “prevent debris from entering the butterfly mechanism”. This is the first time Apple acknowledges that the third generation butterfly keyboard tries to fix unreliability issues. “The keyboard has a membrane under the keycaps to prevent debris from entering the butterfly mechanism. The procedure for the space bar replace...
Tags: Apple, Gadgets, Tech, Macbook Pro, MacGeneration, Apple Authorized Service Providers


Apple casually slips membranes into new Macbooks to try and fix keyboard issues

Well, I gotta eat my words. Not did I only rubbish Apple for not fixing its keyboard, one of TNW’s editors disagreed with my take on the update so much, he wrote an article refuting it. Obtained by MacRumours, an internal document that’s been sent to Apple Authorized Service Providers (you know, the folks who fix your Apple products, but don’t wear those silly polo shirts) confirms iFixit’s find of a silicone barrier underneath the keys of the new MacBook Pro. The document states: Keyboard and K...
Tags: Apple, Startups, Gear, TNW, Apple Authorized Service Providers


Apple Won't Replace Faulty MacBook Pro Keyboards With Third-Gen Components

After determining that a "small percentage" of 2015-2017 MacBook and MacBook Pro keyboards may experience sticky keys, Apple initiated a Keyboard Service Program. The company has been servicing affected keyboards for free, but the fix doesn't guarantee the problem won't emerge again. The new 2018 MacBook Pros feature third-generation keyboards that are intended to prevent the keys from getting stuck. "For this reason, some customers have been hoping that Apple will start swapping out second-gene...
Tags: Apple, Tech, Apple Stores, Apple Authorized Service Providers


Apple will keep repairing your vintage iMacs in a new pilot program

Apple's new pilot program will allow Apple Stores and Apple Authorized Service Providers to keep repairing both 21.5-inch and 27-inch iMac models released in mid-2011. Under previous rules, Apple would not do so. The post Apple will keep repairing your vintage iMacs in a new pilot program appeared first on Digital Trends.
Tags: Apple, News, Trends, Computing, Vintage, iMac, Apple Stores, Pilot Program, Apple Authorized Service Providers