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Horst Schulze: 4 Decisions Every Leader Must Make

HORST SCHULZE knew from the time he was eleven years old that he wanted to work in a hotel. It was at the end of his first apprenticeship in an assigned essay he coined the phrase that would guide him the rest of his life: “Ladies and Gentlemen Serving Ladies and Gentlemen.” This guiding principle—Ladies and Gentlemen Serving Ladies and Gentlemen—is the bedrock of everything Schulze does and teaches. It has a wide application because it is about having enough self-respect to treat all others w...
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