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The 7 Best Cloud Contact Center Software Platform in 2018 – Why and How?

Excellent customer service doesn’t happen by accident. As the global cloud market is growing, cloud contact center solutions help organizations of all sizes be first and stay first in their industry likewise, by empowering customer service teams to move faster and work smarter. By equipping contact centers with the best tools and details they need to win every communication across the customer journey. Indeed, a Forrester report predicts that the global cloud market will reach $146 billion this ...
Tags: Technology, Cloud Computing, Sales, Nice, Voice, Omni, Forrester, Talkdesk, Nps, FCR, Genesys Telecommunications Laboratories Inc, Complete Telecom, Voice Accent Dialer360, Dialer360, Agent Status Board Managers, Customer Experience Genesys


The Canadian Data Center Landscape: Montreal’s Emerging Market

This Industry Viewpoint was authored by AJ Byers, CEO of ROOT Data Center It’s no secret that the foundation for any good data center starts with where it is built. As data hosting facilitates grow in number across the globe, the search for newer, more strategic locations has become paramount. The Canadian data center market has been emerging ... [visit site to read more]
Tags: Cloud Computing, Advertising, Montreal, Datacenter, Industry Viewpoint, AJ Byers


Google remains the top open-source contributor to CNCF projects

According to the latest data from Stackalytics, a project founded by Mirantis and hosted by the OpenStack Foundation that visualizes a company’s contribution to open-source projects, Google remains the dominant force in the CNCF open-source ecosystem. Indeed, according to this data, Google is responsible for almost 53 percent of all code commits to CNCF projects. Red Hat, the second biggest contributor, is far behind, with 7.4 percent. The CNCF is the home of Kubernetes, the extremely popular...
Tags: Google, TC, Open Source, Developer, Cloud Computing, Tech, Openstack, Soundcloud, Mirantis, Kubernetes, Jaeger, OpenStack Foundation, GRPC, CNCF, Boris Renski, Stackalytics


AWS launches Backup, a fully-managed backup service for AWS

Amazon’s AWS cloud computing service today launched Backup, a new tool that makes it easier for developers on the platform to back up their data from various AWS services and their on-premises apps. Out of the box, the service, which is now available to all developers, lets you set up backup policies for services like Amazon EBS volumes, RDS databases, DynamoDB tables, EFS file systems and AWS Storage Gateway volumes. Support for more services is planned, too. To back up on-premises data, busine...
Tags: Amazon, Cloud, Enterprise, Developer, Cloud Storage, Cloud Computing, Tech, Data, Backup, Aws, Rackspace, Amazon Web Services, Amazon EBS, Bill Vass


AlwaysAI Adds $4M to Bring Deep Learning to Embedded ‘Edge’ Devices

Many of our devices, from wearables to medical instruments to drones, can capture reams of images. Using algorithms to analyze those images on the devices, in turn, generally takes loads of computing power and energy—sometimes more than is feasible.AlwaysAI says it is getting ready to sell its software for enterprise developers looking to make applications that use deep learning to better process the immense amount of data from embedded devices, such as cameras, drones, wearables, and robots—an...
Tags: Deals, Cloud Computing, Trends, Tech, Artificial Intelligence, Software, SaaS, Venture Capital, San Diego, Blackberry, Network, Ai, Financing, Deep Learning, Computer Vision, Edge


Google Docs, Sheets, Slides and Sites on the web are going Material Design

Google today announced that it has started the long-expected rollout of its Material Design update for Google Docs, Sheets, Slides and Sites, after first testing this update to the G Suite apps with its new design for Google Drive last year. It’s worth noting that there are no new features or other changes here. Everything is still exactly where it used to be (give or take a few pixels). This is solely a design refresh. What you can expect to see when you get the update, is different interfac...
Tags: Travel, Google, Google-Drive, TC, Cloud Computing, Google Search, Material Design, Computing, Google Calendar, World Wide Web, Google-docs, G Suite, Rapid Release


How open source software took over the world

Mike Volpi Contributor Share on Twitter Mike Volpi is a general partner at Index Ventures. Before co-founding the firm's San Francisco office with Danny Rimer, Volpi served as the chief strategy officer at Cisco Systems. It was just 5 years ago that there was an ample dose of skepticism from investors about the viability of open source as a business model. The common thesis was that Redhat was a snowflake and that no other ope...
Tags: Amazon, TC, Column, Microsoft, Yahoo, Cloud Computing, San Francisco, Tech, Author, Mysql, Designer, Software, Open Source Software, Hortonworks, Computing, Ibm


Online Tech Expands Cloud, Data Services with Neverfail Acquisition

Online Tech, the Ann Arbor, MI-based provider of cloud services, beefed up its capabilities last month when it acquired the infrastructure-as-a-service and data protection businesses of Neverfail, an IT company located in Austin, TX. The terms of the deal were not disclosed.Online Tech CEO Brad Cheedle says his company offers managed services around cloud computing. The company’s service include assessing if a customer is cloud-ready or migrating their data to the cloud, Cheedle says. “Companie...
Tags: Deals, Startups, Entrepreneurship, Cloud Computing, Trends, Tech, It, Software, Austin, Innovation, Data Protection, Detroit, Infrastructure As A Service, Ann Arbor, National blog main, Texas blog main


Round Up: Artificial Intelligence, Millennial Lawyers, and Law Practice Management Software

I often write articles and blog posts for other outlets and am going to post a round up here from time to time (but won't include my weekly Daily Record articles in the round up since I re-publish them to this blog in full). Here are my posts and articles from November 2018: The ins and outs of law practice management software - ABA Journal  Knowing When (And How) To Upgrade Your Legal Software - Attorney at Work  Practicing Law in the 21st Century: The Ethical Requirement of Technology Com...
Tags: Law, Cloud Computing, ABA Journal, Daily Record, Law & Technology, NBlack


Thursday Bytes: Colt, EllaLink, EXFO, 365 Data Centers

Some other catch-up from this week: two enterprise solutions, some submarine cable progress, and a customer contract: ... [visit site to read more]
Tags: Cloud Computing, Advertising, SDN, Undersea cables, Managed Services


Microsoft, Kroger Advance Grocery Tech to Fend Off Amazon

From the cloud on down to the floors of supermarkets, the rivalry between Microsoft and Amazon spans many sectors in software, gadgets, and increasingly, retail.The Seattle-area tech giants are battling—both with one another, and other competitors—to further digitize grocery shopping. The latest salvo came on Monday from Microsoft (NASDAQ: MSFT), which announced new details of its partnership with Kroger (NYSE: KR), one of the leading grocery store chains in the U.S. The Cincinnati-based grocer...
Tags: Amazon, Deals, Microsoft, Whole Foods, Cloud Computing, Trends, Tech, Amazon Prime, Supermarkets, E-commerce, Software, Grocery Stores, Retail, Seattle, Cincinnati, Kroger


Curbs on A.I. Exports? Silicon Valley Fears Losing Its Edge

The Commerce Department is considering national security restrictions on artificial intelligence. Some worry they could stunt the industry in the U.S.
Tags: News, China, Cloud Computing, Research, E-commerce, Artificial Intelligence, Silicon Valley, Commerce Department, International Trade and World Market, Embargoes and Sanctions, Industrial Espionage


From Alnylam to Zayner: Xconomy’s Top Innovation Stories of 2018

2018 was a year of ups and downs for the business and technology community. It was a year of big exits—both IPOs and acquisitions—for tech and life sciences companies. Venture funding remained strong, but more money went to fewer (and later-stage) companies overall. As the year winds down, we’re reflecting on the big innovation trends and developments that will carry over to next year.Storylines in various sectors helped shape the overall narrative in 2018. Cell and gene therapies, cancer immun...
Tags: Deals, Startups, Technology, Cloud Computing, Trends, Tech, IPOs, It, People, Cybersecurity, Analysis, Vc, Software, Bitcoin, Bill Gates, Innovation


Google’s Cloud Spanner database adds new features and regions

Cloud Spanner, Google’s globally distributed relational database service, is getting a bit more distributed today with the launch of a new region and new ways to set up multi-region configurations. The service is also getting a new feature that gives developers deeper insights into their most resource-consuming queries. With this update, Google is adding to the Cloud Spanner lineup Hong Kong (asia-east2), its newest data center location. With this, Cloud Spanner is now available in 14 out of 18 ...
Tags: Google, TC, Cloud, Asia, Hong Kong, Europe, Enterprise, Developer, Cloud Computing, Tech, European Union, Iowa, North America, Google Cloud Platform, Apache Hadoop, North America Europe


The business case for serverless

Zack Kanter Contributor Zack Kanter is the co-founder of Stedi. More posts by this contributor Why Amazon is eating the world While serverless is typically championed as a way to reduce costs and scale massively on demand, there is one extraordinarily compelling reason above all others to adopt a serverless-first approach: it is the best way to achieve maximum development velocity over time. It is not easy to implement correctly and is ...
Tags: Google, Amazon, TC, Column, Cloud Computing, Tech, Computing, Aws, Software Development, Lambda, Amazon Web Services, Google Cloud Platform, AWS Lambda, Zack Kanter, Serverless Computing


Google launches Istio on GKE

Google today announced an update to GKE, the Google Kubernetes Engine, that brings integrated support for the Istio service mesh to service. Istio support is currently in beta. While Istio isn’t yet the household name that Kubernetes has become in recent years, for many enterprises it’s an important building block for building their cloud-native platforms. At its core, Istio is an open-source service mesh that helps you connect, monitor and secure microservices on a variety of platforms — one...
Tags: Google, TC, Cloud, Lyft, Cloud Computing, Tech, Computing, Ibm, Cloud Foundry, Kubernetes, Datadog, Product Management, Openshift, Solarwinds, Goldberg, Google IBM


The Cloud Native Computing Foundation adds etcd to its open-source stable

The Cloud Native Computing Foundation (CNCF), the open-source home of projects like Kubernetes and Vitess, today announced that its technical committee has voted to bring a new project on board. That project is etcd, the distributed key-value store that was first developed by CoreOS (now owned by Red Hat, which in turn will soon be owned by IBM). Red Hat has now contributed this project to the CNCF. Etcd, which is written in Go, is already a major component of many Kubernetes deployments, whe...
Tags: Google, Cloud, Nordstrom, Enterprise, Pinterest, Microsoft, Developer, Cloud Computing, Tech, Computing, Alibaba, Aws, Ibm, The New York Times, Openstack, Seattle


Dell Sets Return to Public Market With Shareholder OK of VMware Deal

Austin—Dell Technologies is on its way to becoming a public company again. Shareholders of a stock that’s linked to Dell subsidiary VMware approved a plan for Dell to buy out the stock, allowing it to return to the public market.Dell, based in Round Rock, TX, announced Tuesday that 61 percent of the shareholders of the so-called “tracking stock” voted in favor the deal. (About 89 percent of shareholders voted.) The stock, traded as DMVT, was issued when Dell acquired storage giant EMC in 2016 f...
Tags: Deals, Texas, Hardware, Server, Ipo, Cloud Computing, Trends, Debt, Hp, Bloomberg, Shares, Computer, Software, Austin, Michael Dell, M&a


Kong launches its fully managed API platform

API platform Kong, which you may remember under its previous name of Mashape, is launching its new Kong Cloud service today. Kong Cloud is the company’s fully managed platform for securing, connecting and orchestrating APIs. Enterprises can deploy it to virtually any major cloud platform, including AWS, Azure and Google Cloud, and Kong will handle all of the daily drudgery of managing it for them. At the core of Kong Cloud is Kong, the company’s open source microservices gateway. The company ...
Tags: TC, Cloud, Enterprise, Cloud Computing, Tech, Api, Expedia, Kong, Mashape, Google Cloud, Api Management, Marietti, Augusto Marietti, Kong Cloud, Kong Enterprise, Azure Google


Solo.io raises $11M to help enterprises adopt cloud-native technologies

Solo.io, a Cambridge, MA-based startup that helps enterprises adopt cloud-native technologies, is coming out of stealth mode today and announcing both its Series A funding round and the launch of its Gloo Enterprise API gateway. Redpoint Ventures led the $11 million Series A round, with participation from seed investor True Ventures . Like most companies at the Series A state, Solo.io plans to use the money to invest in the product development of its enterprise and open source tools, as well a...
Tags: TC, Cloud Computing, Massachusetts, Tech, Software, Computing, Cambridge, Aws, Api, True Ventures, Redpoint Ventures, Kubernetes, Series A, Levine, Microservices, AWS Lambda


Contentful raises $33.5M for its headless CMS platform

Contentful, a Berlin- and San Francisco-based startup that provides content management infrastructure for companies like Spotify, Nike, Lyft and others, today announced that it has raised a $33.5 million Series D funding round led by Sapphire Ventures, with participation from OMERS Ventures and Salesforce Ventures, as well as existing investors General Catalyst, Benchmark, Balderton Capital and Hercules. In total, the company has now raised $78.3 million. It’s only been less than a year since th...
Tags: Fundings & Exits, Startups, Lyft, Spotify, Europe, Balderton Capital, Enterprise, Developer, Cloud Computing, Berlin, Funding, San Francisco, Tech, Nike, Cms, Software


Putting the band back together, ExactTarget execs reunite to launch MetaCX

Scott McCorkle has spent most of his professional career thinking about business to business software and how to improve it for a company’s customers. The former President of ExactTarget and later chief executive of Salesforce Marketing Cloud has made billions of dollars building products to help support customer service and now he’s back at it again with his latest venture MetaCX. Alongside Jake Miller, the former chief engineering lead at Salesforce Marketing Cloud and chief technology o...
Tags: Startups, TC, Cloud Computing, Marketing, Los Angeles, Indianapolis, President, Computing, Api, Alpha, Pilot, Upfront Ventures, Software As A Service, Salesforce.com, Dorsey, Customer Relationship Management


It’s Almost 2019. Do You Know Where Your Photos Are?

In the age of image abundance, purges are a way of life.
Tags: Photography, News, Cloud Computing, Smartphones, Flickr, Data Storage, Google Inc, Yahoo! Inc


Microsoft Is Worth as Much as Apple. How Did That Happen?

Just a few years ago, Microsoft was seen as a lumbering has-been. Now it’s a contender for the title of the world’s most valuable company.
Tags: News, Microsoft, Cloud Computing, Software, Apple Inc, Microsoft Corp, Nadella, Ballmer, Satya, Computers and the Internet, Steven A, Enterprise Computing, Windows (Operating System


Amazon Elastic Inference will reduce deep learning costs by ~75%

Amazon Web Services today announced Amazon Elastic Inference, a new service that lets customers attach GPU-powered inference acceleration to any Amazon EC2 instance and reduces deep learning costs by up to 75 percent. “What we see typically is that the average utilization of these P3 instances GPUs are about 10 to 30 percent, which is pretty wasteful with elastic inference. You don’t have to waste all that costs and all that GPU,” AWS chief executive Andy Jassy said on stage at the AWS re:Inv...
Tags: Amazon, Cloud, Cloud Computing, Tech, Computing, Web Services, Machine Learning, Free Software, Gpu, Deep Learning, Amazon Web Services, Tensorflow, Andy Jassy, Amazon Elastic Inference, GPU AWS


Wednesday Roundup: Windstream, ADVA, Colo Atl, Fusion

Here's a set of mid-week items worth noting: Windstream Enterprise's network upgrades continued with another announcement this week. The Arkansas-based communications provider is expanding its Cloud Connect network with more on-ramps to the regional Southwest, starting with Dallas-Fort Worth and supporting other regional markets like Phoenix and Las Vegas. It's probably no ... [visit site to read more]
Tags: Cloud Computing, Advertising, Arkansas, Las Vegas, Southwest, Phoenix, Dallas Fort Worth, CLEC, Telecom Equipment, Datacenter, Windstream Enterprise


Dear IBM And Red Hat Customers . . .

Since IBM’s announced intention to purchase Red Hat for $34 billion, Forrester analysts have received a number of inquiries about the potential acquisition. Outside of our previously published thoughts, we find it unwise to speculate on IBM and Red Hat’s future plans. That said, Forrester has published five Forrester Wave™ evaluations that compare existing products […]
Tags: Decision Making, Cloud Computing, Marketing, Ibm, Containers, Data Virtualization, Red Hat, Forrester, Continuous Delivery, Cloud Management, APIs & API management


Red Hat acquires hybrid cloud data management service NooBaa

Red Hat is in the process of being acquired by IBM for a massive $34 billion, but that deal hasn’t closed yet and, in the meantime, Red Hat is still running independently and making its own acquisitions, too. As the company today announced, it has acquired Tel Aviv-based NooBaa, an early-stage startup that helps enterprises manage their data more easily and access their various data providers through a single API. NooBaa’s technology makes it a good fit for Red Hat, which has recently emphasi...
Tags: Fundings & Exits, Startups, TC, Cloud, Enterprise, Cloud Storage, Cloud Computing, Tel Aviv, Tech, Computing, Ibm, Api, Red Hat, Ourcrowd, Openshift, Jerusalem Venture Partners


Tuesday Bytes: Cyxtera, Nokia, eStruxture

Three interesting expansion projects worth noting from the start of this week: ... [visit site to read more]
Tags: Cloud Computing, Advertising, Telecom Equipment, Datacenter, Interconnection, Cyxtera Nokia


AWS launches Arm-based servers for EC2

At its re:Invent conference in Las Vegas, AWS today announced the launch of Arm-based servers for its EC2 cloud computing service. These aren’t run-of-the-mill Arm chips, though. AWS took the standard Arm cores and then customized them to fit its needs.The company says that its so-called AWS Graviton Processors have been optimized for performance and cost, with a focus on scale-out workloads that can be spread across a number of smaller instances (think containerized microservices, web servers, ...
Tags: Travel, Amazon, TC, Cloud, Europe, Developer, Cloud Computing, Aws, Linux, Las Vegas, Amd, Ubuntu, ARM, Operating System, Amazon Web Services, Operating Systems