Posts filtered by tags: Consumer Rights[x]


 

Even Image Sensors Are Getting a Subscription and That Sucks

Subscriptions aren’t necessarily anything new when it comes to gadgets. If you’ve invested in a smart home, especially one with cameras, you’re probably familiar with the concept. But over the past two years, it’s become even clearer that companies are viewing subscriptions as the de facto future—and frankly, it sucks.Read more...
Tags: Science, Sony, Consumer Rights, Iot, Subscriptions, Consumer Tech, A Futile Soapbox I Will Keep Ranting From, The End Of Ownership


Paul McCartney blasts Italy's 'outrageous' ticket refund policy

Singer says government decree preventing refunds for cancelled gigs is ‘insult to fans’Coronavirus – latest updatesSee all our coronavirus coverageSir Paul McCartney has strongly criticised the Italian government over an “outrageous” decree preventing concertgoers from getting refunds on gigs that were cancelled because of the coronavirus pandemic.The former Beatle had been due to perform in Naples on Tuesday and in Lucca on Saturday as part of his Freshen Up tour. Continue reading...
Tags: Europe, Music, Money, World news, Consumer affairs, Culture, Italy, Stage, Paul Mccartney, Consumer Rights, Ticket Prices, Naples, Lucca, Coronavirus outbreak


Flight Centre waives cancellation fees after consumer watchdog threatens legal action

Travel agency angered customers by charging a $300 fee for each element of trips cancelled due to Covid-19Sign up for Guardian Australia’s daily coronavirus emailDownload the free Guardian app to get the most important news notificationsThe consumer watchdog was preparing to launch court action against Flight Centre for charging $300 fees to process Covid-19 refunds before the company agreed to end to the practice.Flight Centre angered many of its customers by charging the $300 fee to each perso...
Tags: Australia, Australia news, Consumer Rights, Australian economy, Coronavirus outbreak


Rail season tickets: how to apply for a coronavirus refund

Unlike airlines, rail companies are refunding passengers unable to use tickets, even non-refundable singlesCoronavirus – latest updatesSee all our coronavirus coverageRail commuters who are no longer able to use their season ticket because of coronavirus lockdown measures can now apply for a refund online, which in many cases could be worth thousands of pounds.In stark contrast to the airlines, the rail industry has is refunding passengers – even those who bought non-refundable single tickets. C...
Tags: Business, Money, UK News, Consumer affairs, Transport, Rail transport, Consumer Rights, Rail industry, Coronavirus outbreak


Rail season ticket holders can apply for coronavirus refund

Unlike airlines, rail companies are refunding passengers unable to use tickets, even non-refundable singlesCoronavirus – latest updatesSee all our coronavirus coverageRail commuters who are no longer able to use their season ticket because of coronavirus lockdown measures can now apply for a refund online, which in many cases could be worth thousands of pounds.In stark contrast to the airlines, the rail industry has is refunding passengers – even those who bought non-refundable single tickets. C...
Tags: Business, Money, UK News, Consumer affairs, Transport, Rail transport, Consumer Rights, Rail industry, Coronavirus outbreak


Alone and disconnected: the woman left unable to call her dying partner

Problems with internet and phone service were once just an inconvenience. Now they can prove to be catastrophicBarbara Parry* arranged to switch her phone and broadband account from Sky to Now TV in March, a week before lockdown. Instead, she was left incommunicado as her line was cancelled and her phone number reallocated.During the following four weeks, as she pleaded in vain to be reconnected, her partner contracted Covid-19. He died four days later in hospital. Due to the blunders by Now TV,...
Tags: Business, Technology, Money, Internet, UK News, Consumer affairs, Technology sector, Sky, Consumer Rights, Virgin Media, Media business, Parry, Coronavirus outbreak


By air or sea, your untouched mobile can automatically rack up a £1,000-plus bill

Even if travellers’ phones are in baggage and not used, they can link to a satellite network on premium ratesGay Haines had stowed her mobile phone in her hand baggage before her flight to Barbados and forgot to set it to flight mode. The mistake cost her dear. On arrival, she discovered that she had racked up charges of £1,095, twice the price of the transatlantic fare. “I had not used it to make or receive calls and when I opened it after landing there was no mention of any charges,” she says....
Tags: Europe, Technology, Money, Eu, Consumer affairs, Mobile Phones, Telecoms, Vodafone, Consumer Rights, O2, 3, Barbados, Haines


Facebook and eBay pledge to do more to tackle trade in fake reviews after pressure from UK regulator

Facebook and eBay have made commitments to do more to stop fake reviews being sold on their platforms after coming under pressure from a UK markets regulator — even as fresh examples of the problem have been found on Facebook-owned Instagram. Last June the Competition and Markets Authority (CMA) warned the two platform that they must do more to prevent the sale of fake reviews on their platforms, saying it had found “troubling evidence” of a “thriving marketplace for fake and misleading onlin...
Tags: Travel, Social, Facebook, Ecommerce, Europe, UK, Instagram, Ebay, Social Media, United Kingdom, Consumer Rights, Which, Competition And Markets Authority, Cma, Fake Reviews, UK Government


Travel insurance ‘will not cover’ cancelled Sri Lanka holidays

Policies would pay out only if Foreign Office warned against travel, though airlines and tour operators ‘will consider’ requests to postponeSri Lanka bombings: latest updatesHolidaymakers who want to postpone travel to Sri Lanka in the wake of the bomb attacks that killed 290 people will not be covered by their travel insurance. The UK Foreign Office (FCO) updated its travel advice for Sri Lanka on Monday to include details of the nationwide curfew and pending state of emergency. However, the Gu...
Tags: Travel, Asia, UK, World news, South and Central Asia, Consumer Rights, Travel websites, Travel Insurance, Sri Lanka, Foreign Office, Sri Lanka Holidays, Fco, Foreign Office FCO, Sri Lanka attacks, postponeSri Lanka


Fake reviews: How the Facebook 'factories' are still ripping us off

Months after a Which? investigation into the manufacture of misleading reviews on Amazon, most are still activeConsumers continue to risk being ripped off as a result of fake review “factories” on Facebook that manufacture misleading Amazon product reviews, says Which? It told Guardian Money that “nearly all” of the Facebook groups it uncovered last autumn were still active this month.Earlier this week it claimed Amazon’s system was being undermined by a flood of fake five-star reviews for unfam...
Tags: Amazon, Facebook, Technology, Money, Internet, Consumer affairs, E-commerce, Consumer Rights


Flood of ‘fake’ five-star reviews inundating Amazon, Which? finds

Unverified reviews may be being used to artificially boost products, says consumer groupAmazon’s customer review system is being undermined by a flood of “fake” five-star reviews for products from unfamiliar brands, a new investigation claims.The consumer group Which? analysed the listings of hundreds of popular tech products in 14 online categories including headphones, dashcams, fitness trackers and smartwatches, checking for telltale signs of suspicious reviews. Continue reading...
Tags: Amazon, Business, Technology, Money, Internet, Consumer affairs, E-commerce, Consumer Rights


Half of UK travel insurance policies do not cover passengers against Wow Air closure

As the Icelandic budget carrier closes, analysis reveals that almost 50% of insurance policies do not protect against airlines going bustAn independent financial information company has warned that 46% of travel insurance policies do not include protection against airline failure, which means many Wow Air passengers will not be covered for cancelled flights as a result of the airline’s closure on Thursday.Defaqto, which rates products including travel policies, has said that travellers are often...
Tags: Travel, Europe, Business, UK, Insurance, UK News, World news, Consumer affairs, Transport, Airline Industry, Consumer Rights, Iceland, Flights, Travel Insurance


Hotel booking sites forced to end misleading sales tactics

Regulator says practices used by six firms could prevent customers finding best dealsHotel booking sites will be forced to make major changes after Britain’s competition watchdog found they routinely engaged in pressure selling, misled consumers over prices and gave more prominence to hotels that paid the most commission.The Competition and Markets Authority is clamping down on websites including Expedia, Booking.com and Hotels.com over practices that give a false impression of a hotel’s popular...
Tags: Travel, Business, Technology, Money, Internet, Hotels, UK News, Consumer affairs, Regulators, Britain, Consumer Rights, Competition And Markets Authority, Expedia


Amazon Dash buttons judged to breach consumer rules in Germany

Amazon’s Dash buttons have been found to breach consumer ecommerce rules in Germany. The push-to-order gizmos were debuted by Amazon in 2015, in an attempt by the ecommerce giant to shave friction off of the online shopping process by encouraging consumers to fill their homes with stick-on, account-linked buttons that trigger product-specific staple purchases when pressed — from washing powder to toilet roll to cat food. Germany was among the first international markets where Amazon launched ...
Tags: Amazon, Gadgets, Ecommerce, Europe, Lawsuit, UK, Germany, Tech, Austria, Munich, Consumer Rights, Consumer Protection, Amazon Dash, Dash, Reuters, Verbraucherzentrale NRW


Has Your Student Loan Servicer Given You the Wrong Info About Your Loans?

One piece of advice Lifehacker gives in pretty much every post about student loans is to make sure you’re tracking all of your payments and double-checking that your servicer hasn’t messed up any of your information or repayment progress. It’s become so commonplace for these institutions to mess up the process they’ve…Read more...
Tags: Personal Finance, Money, Consumer Rights, Student Loans, Lifehacks, Consumer Protection


'Undue harassment': debt collection firm ACM fined $750,000 over methods

Consumer watchdog took firm to court over its pursuit of unpaid debt from a disabled man and a single motherOne of Australia’s largest debt collection firms, ACM Group, has been ordered to pay $750,000 in penalties for aggressively pursuing unpaid debts from two vulnerable consumers, including a man who was permanently disabled after suffering strokes and had difficulty communicating.The other consumer was a single mother with three children who worked part-time, was receiving Centrelink benefit...
Tags: Australia, Australia news, Consumer affairs, Consumer Rights, Telstra Continue, Business (Australia, ACM Group


Ryanair faces legal action over refusal to compensate cancelled flights

Passenger flights grounded by strikes must be repaid under EU law, warns Civil Aviation AuthorityThe UK’s Civil Aviation Authority is taking legal action against Ryanair over the airline’s refusal to compensate thousands of UK customers affected by flight disruption over the summer.Ryanair was hit by its worst ever strikes in the summer, as walkouts by pilots and cabin crew over pay and conditions forced it to cancel flights, including to major holiday destinations such as Spain, Italy and Portu...
Tags: Europe, Business, UK, Money, Law, Eu, European Union, UK News, Consumer affairs, Portugal, Ryanair, Airline Industry, Court of justice of the European Union, Consumer Rights, Civil Aviation Authority, Spain Italy


Mattress firm tells customers beds do not record them sleeping

Privacy policy reference to collecting audio alarmed Sleep Number’s customersAn American mattress company has sought to reassure customers that it is not hiding microphones in their beds, after alarmed snoozers noticed references to audio recording in the company’s privacy policy.Under a heading explaining which personal information Sleep Number collects, the company, which makes smart mattresses with adjustable firmness, said it “may” collect “audio in your room to detect snoring and similar sl...
Tags: Business, Technology, Money, Sleep, Privacy, Life and style, World news, Consumer affairs, Retail industry, US news, Surveillance, Health & wellbeing, Consumer Rights, Smart Homes


Use of personal data to ‘rip off’ online shoppers sparks inquiry

Competition watchdog to look into fears that personalised prices are used to disadvantage vulnerable consumersThe government is launching an inquiry into the use of personal data to set individual prices for holidays, cars and household goods, amid rising fears of a consumer rip-off.The research, supported by the competition watchdog, will explore the prevalence of “dynamic pricing” based on information gathered about an individual, such as location, marital status, birthday or travel history. W...
Tags: Technology, UK News, Consumer affairs, Regulators, Consumer Rights, Office For National Statistics, Competition And Markets Authority


From rail safety to Spotify access: the key no-deal Brexit notices

We look at the areas likely to be most affected by fallout from Britain crashing out of the EUEurostar travel between London, Paris, Brussels and Amsterdam could be disrupted in the event of a no-deal Brexit, according to one of the 76 notices that have been published about potential issues arising if the UK crashes out of the EU. Continue reading...
Tags: Food, Spotify, Europe, Business, Politics, UK, Wales, Scotland, Environment, Eu, European Union, UK News, Energy industry, Immigration and asylum, Netflix, Britain


EU warns Facebook it faces sanctions over 'misleading' T&Cs

Commission gives social media company until end of the year to change its terms of serviceBrussels has warned Facebook it will face sanctions unless it changes what the European commission calls its “misleading” terms and conditions.The EU commissioner in charge of consumer protection, Věra Jourová, said she had run out of patience with the social network after nearly two years of discussions aimed at giving Facebook’s European users more information about how their data is used. Continue readin...
Tags: Facebook, Mark Zuckerberg, Europe, Business, Technology, Media, Privacy, Social Networking, Eu, European Union, World news, CS, European Commission, Consumer Rights, Data Protection, Vera Jourova


Facebook and Airbnb told to change their ToS to fix EU consumer rights issues by year’s end

Facebook has been singled out for censure by the European Commission’s head of consumer affairs who has warned she’s running out of patience and said the company needs to make additional changes to its terms of service before the end of the year to bring them into line with the bloc’s consumer rules. The Commission also said today that Airbnb has agreed to make additional changes to its ToS by December. The EU’s executive body has been sounding off about tech and social media platforms’ terms...
Tags: Social, Facebook, Ecommerce, Europe, Privacy, Government, Tech, Eu, European Union, E-commerce, Commission, European Commission, Consumer Rights, Sharing Economy, Airbnb, EC


Facebook warned to amend ToS to fix EU consumer rights issues by year’s end

Facebook has been singled out for censure by the European Commission’s head of consumer affairs who has warned she’s running out of patience and said the company needs to make additional changes to its terms of service before the end of the year to bring them into line with the bloc’s consumer rules. The Commission also said today that Airbnb has agreed to make additional changes to its ToS by December. The EU’s executive body has been sounding off about tech and social media platforms’ terms...
Tags: Social, Facebook, Ecommerce, Twitter, Europe, Privacy, Government, Tech, Eu, European Union, E-commerce, Commission, European Commission, Consumer Rights, Sharing Economy, Airbnb


What It Means To Buy A Video Game

Videos games are an expensive hobby, often demanding a great deal of trust whenever you buy a new one. Buying a game winds up being a number of things. A purchase is a gamble. It’s an encouragement. It’s a participation in exploitation. And it’s a conversation with the many people who brought you the game.Read more...
Tags: Science, Unions, Labor, Consumer Rights, Kotaku Core, Unionization, Consumer Advocacy, SAG AFTRA, BioWare, Game Workers Unite, Mass Effect 3, Life Is Strange Before The Storm


What happens when Airbnb goes wrong?

The service has millions of satisfied customers – but when it goes wrong holidays are ruinedI got £1,500 compensation when I threatened legal action after a villa disasterWhen Damian White and family finally arrived at the three-bed villa in Portimão, Portugal, they booked through Airbnb – after spending hours searching for it with incomplete address details – they didn’t realise this was just the start of their holiday from hell. Continue reading...
Tags: Technology, Money, Consumer Rights, Airbnb, Portimão Portugal, Damian White


Defunct Jawbone fitness trackers kept selling after app closure, says Which

When Jawbone liquidated its assets, its wristbands became useless without companion app Fitness trackers made by the defunct wearables company Jawbone were still on sale at Amazon, Selfridges and Groupon more than a month after they were rendered useless by the closure of a companion app, according to research by the consumer magazine Which.The Jawbone UP2, first released in 2015, is a wrist-worn fitness tracker. It connects to iOS and Android phones through Bluetooth, and uploads its data to a ...
Tags: Amazon, Technology, Fitness, Groupon, UK News, E-commerce, Health & wellbeing, Running, Consumer Rights, Wearable Technology, Jawbone, Amazon Selfridges


NBN Co faces fines for 'horror' customer service under Labor plan

NBN operator could be punished for lengthy repair times and missed appointments, party saysThe operator of the national broadband network could be fined for lengthy repair times and missed appointments under a Labor proposal to establish a wholesale service guarantee. Continue reading...
Tags: Technology, Labor, Australia news, Australian politics, Consumer Rights, Labor party, NBN, NBN Co, National broadband network (NBN


Apple slapped with $6.6M fine in Australia over bricked devices

Apple has been fined AUS$9M (~$6.6M) by a court in Australia following a legal challenge by a consumer rights group related to the company’s response after iOS updates bricked devices that had been repaired by third parties. The  Australian Competitor and Consumer Commission (ACCC) invested a series of complaints relating to an error (‘error 53’) which disabled some iPhones and iPads after owners downloaded an update to Apple’s iOS operating system. The ACCC says Apple admitted that, between...
Tags: Iphone, Apple, Ios, Ipad, Gadgets, Mobile, Lawsuit, Australia, US, Tech, Consumer Rights, Flickr, Operating System, Apple Inc, Reuters, ND


Dangerous fake electric goods sold on Amazon and eBay, research says

One in three UK consumers have mistakenly purchased a counterfeit electrical item online, according to new findings Popular e-commerce sites such as Amazon, eBay and Fruugo are being misused by third party sellers to exploit online UK shoppers and expose them to thousands of fake and potentially dangerous electrical goods, an investigation has claimed today. The charity Electrical Safety First (ESF) found that one in three UK consumers – about 18 million people – has mistakenly purchased a count...
Tags: Amazon, Business, UK, Technology, Money, Internet, Ebay, UK News, Consumer affairs, E-commerce, Consumer Rights, Amazon EBay


Bosses may be forced to pay £500,000 fines for nuisance calls

Directors could face financial penalty on top of fine directly imposed on companyBusiness directors could be personally fined up to £500,000 if they fail to prevent nuisance calls, under a government consultation on the issue.While there has been a big recent increase in the fines issued to companies – last year one was fined £400,000 for making almost 100m automated calls in 18 months – there is concern this has not been a sufficient deterrent. Continue reading...
Tags: Business, Money, Privacy, UK News, Consumer affairs, Consumer Rights, Data Protection, Nuisance Calls