Posts filtered by tags: Customer-service[x]


3 critical lessons I learned while scaling RingCentral’s customer support team

Shaun Spivak Contributor Share on Twitter Shaun Spivak is the senior director of Global Customer Support at RingCentral, a global leader in communication and call center software provider. There are many things I wish I knew when starting out with my small customer support team at RingCentral, but in the end, we figured it out. I’m going to share some critical lessons I learned along the way that I wish I had known at the outs...
Tags: Startups, Column, Tech, Customer Experience, Customer Service, Hiring, Customer Support, Scaling, CX, Personnel, Ringcentral, Global Customer Support, EC Column, EC How To, Shaun Spivak

How to Track FedEx Package With No Tracking Number

. {display:none !important;} .code-block {display:none !important;} .sovrn_ad_unit {display:none !important;} FedEx, formerly known as Federal Express, is one of the most powerful delivery giants in the US. It can reach every street address in the nation and reach more than 220 countries abroad. Tracking of FedEx packages is no big deal if you have their tracking number: a unique 12-digit combination. It is automatically assigned to every type of shipment, including third-party on...
Tags: Business, US, Management, Customer Service, Right Now, Federal Express, BOL Transportation Control Number TCN, FedEx Customer Service

Is Your Brand Ready for Customer Service on Social Media?

Social media is meant to be one thing and one thing only – and that’s social, right? A lot of us think that way because we’re used to social media being a place for audiences to interact and engage with brands in a fun and loving way, but a recent study shows that consumers want to see brands provide customer service on social. This may not be surprising if you work in social media since this trend with needing customer service on social has been growing very quickly, especially over the past ye...
Tags: Seo, Customer Experience, Customer Service, Social Media Strategy, Community Management, Community managers, Your Industry Does Offering Customer Service

Suhr Guitar Talk :: RE: Serial number

Author: [email protected] Posted: Mon Jul 12, 2021 4:33 pm (GMT -7) Topic Replies: 1 We recently switched back to a strictly numerical serial number and no longer print the build date on the spec sheet, so that sounds correct. The dealer or our support team would be able to assist with the build date. Thanks. _________________Customer Service JS Technologies / Suhr
Tags: Music, Customer Service, Topic Replies

Customer Service Versus Customer Experience … What’s The Difference? | By Shep Hyken

It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)?
Tags: Travel, Customer Service, Shep Hyken

Netflix Has a Funny Idea of How Digital Assistants Should Work

In the first episode of season two of Netflix’s Too Hot to Handle, ten horny singles are partying on a beach until, up from the depths, shrouded in fog, emerges what looks like a fancy RGB aromatherapy diffuser. Cue flailing and anguished cries. This is no ordinary gadget. This is Lana, Netflix’s fake-as-hell voice…Read more...
Tags: Google, Amazon, Science, Smartwatch, Siri, Customer Service, Artificial Intelligence, Netflix, Iron Man, James Bond, Google Now, Alexa, Jibo, Jarvis, Virtual Assistant, Kuri

Call Center Software Pricing: Everything You Need To Know

Adding a call center into your business is an extraordinary method to handle approaching calls from clients and prospects. Here's a look at the various aspects of call center software and their pricing. The post Call Center Software Pricing: Everything You Need To Know appeared first on Young Upstarts.
Tags: Startups, Resources, Customer Service, Call Centre, Business Software

Select Auto Protect: Reviews, Cost, and Our Take (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Select Auto Protect Review In Our Opinion: Select Auto Protect is still trying to prove itself as a new warranty company in the industry, so it’s enticing customers with cheap pricing and top-notch service. The plan is working, as shown by the company’s rock-solid customer reviews. Industry Standing: Coverage: ...
Tags: Customer Service, Research, Autos, Better Business Bureau, Affordability, Warranty, Wilmington Delaware, Trustpilot, Google Reviews, Carchex, Kristin McClure, Auto Warranty, Trustpilot Select Auto Protect, Select Auto Protect, Google Reviews Though Select Auto Protect, Sameuel

Always Be Retaining!

I don’t know a single sales leader who finds hiring great new talent to be particularly easy. So, what’s the solution? Do everything possible to keep your team from leaving. Improve performance to make everyone more productive. That’s really all …Read More » The post Always Be Retaining! first appeared on The Sales Leader.
Tags: Sales, Customer Service, Recruitment, Client relationships, Customer Loyalty, Prospecting, Colleen Francis, Engage Selling Solutions, Motivating Employees, Observations from the real World, Closing, Closing Sales, Pipeline Management, Engage Selling, Client Success, Sales Coaching

[Review] Invoxia Cellular GPS Tracker

Shopping Now? We Recommend: webBikeWorld works closely with Revzilla and Amazon to provide our testers with quality products to review. While we have an affiliate relationship and receive a commission from items purchased, this addition comes at no additional cost to you. It is the primary way we pay for our site and reviewers. Amazon Free shipping (with Amazon Prime) 30-day return policy Excellent selection Competitive pricing Buy This on Amazon Dude, Where’s My Bike? Photo...
Tags: Amazon, Europe, Review, US, Customer Service, United States, Motorcycles, Low, Yellowstone National Park, Standard, WPS, Amazon Free, Invoxia, Motorcycle Accessory & Parts, GPS Reviews, My Honda VFR

A Guide to Providing Good Online Customer Support

Helping out customers so that they get the precise value for the product or services that they have purchased is the very cornerstone of delivering good customer service. This is especially true for when things do not go right with an order and a customer requires support. Whilst some businesses have full teams dedicated to providing assistance to customers, those ones that deliver the best levels of customer service make it a priority right across all areas of the business. Even though it is...
Tags: Facebook, Usa, Sales, Social Media, Customer Service, Tips

Unified Agent Augmentation Tools: A Fractured And Disorganized Landscape In Customer Service

Agent augmentation tools make the lives of contact center agents easier by enabling them to deliver high-caliber customer support. Yet today’s technology is siloed; there isn’t a unified agent augmentation solution that aggregates all of the tools that agents need and/or should have. This gap in the customer service technology market creates the conditions for […]
Tags: Marketing, Customer Service, Age Of The Customer, Customer Service Solutions

Top 10 Customer Service Acronyms To Use Every Day | By Steve Digioia

Great customer service. That’s what our customers want and that’s what we wish to provide. But it’s difficult remembering all the different steps to take to provide it. Thankfully, many have developed useful acronyms to help. In today’s post, I compiled many of the top customer service acronyms to use every day. Store these in your CS toolbox to use as needed.
Tags: Travel, Customer Service, Steve DiGioia

See’s Candies: 5 fun facts, from ‘I Love Lucy’ to the Marshmint mystery

SPEED IT UP!! You’ve seen the hilarious “I Love Lucy” episode that features Lucy and Ethel frantically trying to wrap candies as the chocolates spill faster and faster off the assembly line. Turns out actresses Lucille Ball and Vivian Vance received some actual training in dipping and wrapping chocolates at the See’s candy factory on La Cienega Boulevard in Los Angeles before filming the 1952 scene on a re-created production line back at their Hollywood set. Which chocolates were they stuffing ...
Tags: Food, Hollywood, News, Maryland, California, Los Angeles, Customer Service, Sport, Things To Do, Soccer, Lucy, Bordeaux, Lucille Ball, Ethel, Vivian Vance, Pat Egan

Apple’s StoreKit 2 simplifies App Store subscriptions and refunds by making them accessible inside apps

If you’ve ever bought a subscription inside an iOS app and later decided you wanted to cancel, upgrade or downgrade, or ask for a refund, you may have had trouble figuring out how to go about making that request or change. Some people today still believe that they can stop their subscription charges simply by deleting an app from their iPhone. Others may dig around unsuccessfully inside their iPhone’s Settings or on the App Store to try to find out how to ask for a refund. With the updates Apple...
Tags: Iphone, Apple, Ios, Google, Mobile, Apps, Tech, Customer Service, Smartphones, Developers, App Stores, App Store, Api, Subscriptions, Hulu, Apple Id

Connecting with Veronica Figueroa: Our new normal demands world-class service

Ahead of Inman Connect, the eXp Realty team leader says agents have the chance to offer service that keeps clients coming back.
Tags: Customer Service, Radio, Teams, Zillow, Hospitality, Select, Buy Box, Ibuyers, Exp Realty, Zillow Offers, Veronica Figueroa, Inman Connect the eXp Realty

4 Signs of ‘Core Fatigue’ in Banking (And What to Do About It)

How to know if your core technology is hindering productivity, customer relationship management and service at your institution. The post 4 Signs of ‘Core Fatigue’ in Banking (And What to Do About It) appeared first on The Financial Brand - Banking Trends, Analysis & Insights.
Tags: Finance, Training, Customer Experience, Customer Service, CRM, Onboarding, Call Centers, Technology Strategies, Core Systems, CRMNEXT, Contributed Content, Signs of Core Fatigue

Suhr Guitar Talk :: RE: Decking the trem on a Suhr Modern

Author: [email protected] Posted: Thu Jun 03, 2021 3:48 pm (GMT -7) Topic Replies: 1 We generally don't recommend setting the 510 bridge flat on the body as it may cause finish damage over time. The best way to do this is by blocking the bridge. A small hardwood block can be fitted between the tremolo block and the cavity wall, then the trem springs are tightened. This will hold the bridge level while playing and bending. The trem will no longer pull up, but you would be able to still push the b...
Tags: Music, Customer Service

Tech Talk :: RE: where can i find a right Tusq nut for my Classic Antique?

Author: [email protected] Posted: Thu Jun 03, 2021 3:43 pm (GMT -7) Topic Replies: 1 Hi and thanks for the question. Pre-slotted nuts aren't something we would recommend. The best way to do this is to get a nut blank, then fit and slot it by hand. These are the blanks we normally use: You can have a local tech you trust do the job, or you can reach out to our customer support team if you are interested in ha...
Tags: Music, Customer Service

Customer Service from the Customer Side

I live on a floating home in the Columbia River in North Portland, OR. Daily life is just like living anywhere else, except occasionally my services are a bit wonky. For example, for the past months I’ve had issues with my cable/internet provider Comcast and thought maybe it was because my cable lines are under water. Turns out that wasn’t the problem; it was a case of bad customer service. Seems me and my provider have two different definitions of what constitutes good customer service. THE STO...
Tags: Nordstrom, Sales, Customer Service, David, Comcast, Novak Djokovic, Nps, Rafa Nadal, Columbia River, North Portland, Taos, Sharon Drew Morgen, Sharon Drew, NYTimes Business Bestseller Selling, David Peters, Customer Side

Suhr Guitar Talk :: RE: Suhr Fake Check

Author: [email protected] Posted: Tue May 25, 2021 9:26 am (GMT -7) Topic Replies: 1 It's an authentic Suhr guitar. _________________Customer Service JS Technologies / Suhr
Tags: Music, Customer Service, Suhr

Protect My Car vs. CarShield Extended Warranty

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Protect My Car and CarShield both ranked in the top five of our best extended car warranty roundup.Protect My Car has an A+ rating from the Better Business Bureau (BBB) and a solid customer service reputation.CarShield offers more plan options than Protect My Car, including vehicle service contracts for motorcycles and ATVs. In our review of the best extended warranty companies, both ...
Tags: Google, California, Washington, Customer Service, Research, Autos, Affordability, Warranty, BBB, Roosevelt, Joshua, Kashif, Deductible, Better Business Bureau BBB, Carchex, CarShield

Does Smiling During a Presentation Matter?

Your most powerful presentation tool might not be your cutting-edge presentation graphics. It might not be your speaker’s notes or your spiffy new power suit. It might be something far simpler and far more universal. I’m assuming you read the title, so you probably already know what I’m getting at. It’s your smile. Today, we’re going to examine a case study in smiling to see how it can apply to the world of presenting. The study examines server and customer interactions in the food industry and ...
Tags: Customer Service, Smile, Delivery, Authenticity, Speaking, Competence, Smiling, Presentation Science, Competency, Fake Smile, Authentic Smile

Jobs of the Week: Everybody’s Bike Rentals, Bike Works by p:ear

Two hot and fresh jobs listed this week. Learn more about each one via the links below… – Customer Service / Mechanic – Everybody’s Bike Rentals – Shop Manager – Master Bike Mechanic – Bike Works by p:ear Advertisement For a complete list of available jobs, click here. Be the first to know about new job opportunities by signing up for our daily Job Listings email or by following @BikePortland on Twitter. These are paid listings. And they work! If you’d like to post a job on the Po...
Tags: Customer Service, Sport, Front Page, Cycling, Portland, Jonathan Maus, Jobs Of The Week

Ghosted by Tesla: Customers say Tesla's ultrasleek, expensive Solar Roofs and panels come with nightmare customer service, often leaving them with unanswered calls and emails for months on end

Tesla Energy customers told Insider about the Kafkaesque interactions they've had with the company's customer-service department. Tesla; Paul Hennessy/NurPhoto via Getty Images; Samantha Lee/Insider Tesla Energy charges customers tens of thousands of dollars for solar roofs. Recently Tesla Energy jacked up prices on individual contracts, which shot up by as much as $75,000. Insider spoke with 14 Tesla Energy Solar Roof and solar panel customers, many of whom say they have been ghos...
Tags: Energy, Elon Musk, News, Maryland, California, Trends, Customer Service, Tesla, Getty Images, Pennsylvania, New Jersey, Arizona, Solar Energy, Harry, Google Maps, Solarcity

Autopom! vs. Endurance Extended Warranty

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Autopom! offers lower-priced contracts than Endurance.Autopom! has a strong customer service reputation, with an A+ rating from the Better Business Bureau (BBB) and many positive customer reviews.EnduranceAdvantageTM plans are the most comprehensive vehicle protection plans on the market and include coverage for regular maintenance items. In our review of the best extended car warrant...
Tags: Google, California, Customer Service, Research, Autos, Edmunds, Affordability, Warranty, Thomas, JEFFREY, Carfax, Endurance, Endurance Endurance, Better Business Bureau BBB, Carchex, CarShield

Suhr Guitar Talk :: RE: Is this a fake?

Author: [email protected] Posted: Tue May 18, 2021 11:53 am (GMT -7) Topic Replies: 1 Hi there. The photos do indeed appear to be of an authentic Suhr. _________________Customer Service JS Technologies / Suhr
Tags: Music, Customer Service

Putting People First: the path to Customer Centricity, essay

A few years ago,  Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative: prioritizing Customer Centricity over revenue by putting their customers first. He said something like, ‘The money will come. Let’s take care of the customer!’ I haven’t noticed many companies, including Bank of America, who’ve actually done the work of re-organizing around customers; to be Customer Centric means you must put rules, staff, tasks, websites and custome...
Tags: Google, Nordstrom, Sales, Customer Service, Bank Of America, Brian Moynihan, Customer Centric, Sharon Drew Morgen, Sharon Drew, Customer Centricity, NYTimes Business Bestseller Selling, Senior Management the Board, Customer Tweet, People Customer, Heidi Roisen, People Centric

The Warranty Group: Reviews, Plans, & Costs (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. The Warranty Group Review In Our Opinion: The extended warranty provider has decent coverage options, but The Warranty Group reviews don’t bode very well for the company’s customer service. Industry Standing: Coverage: Customer Service: Pros: High Better Business Bureau (BBB) rating Cons: Coverage only sold through dealerships Few coverage and de...
Tags: California, Customer Service, Research, Customers, Autos, Warranty, BBB, Assurant, Better Business Bureau BBB, Warranty Group, Carchex, Kristin McClure, Auto Warranty, Stars CARCHEX, Stars Endurance, Warranty Group Review

How to Make Money on Amazon in 2021 (even if you don’t have a product)

Amazon is truly a powerhouse in the e-commerce space, and there are tons of ways for you to get a piece of that pie. This guide provides a comprehensive list of ways to make money on Amazon, complete with tips to help you uncover the strategy that’s best for you. Sell Products and Services with Amazon The following tactics are all about selling. While selling isn’t the only way to make money on Amazon, it’s one of the most common, and there are several different ways to do it. Even if yo...
Tags: Amazon, Freelancing, Instagram, Ebay, Marketing, Remote Work, Customer Service, United States, Alibaba, Merch, Start A Business, FBA, Amazon FBA, ACX, Amazon Amazon, Amazon Associates