Posts filtered by tags: Customer-service[x]


 

Happy Agents Deliver Great Customer Service — Here’s How To Do It

Happy customer service agents mean happy customers — and happy shareholders. Engaged agents also have better job performance, are more productive, and stay in their jobs longer — which is one of the costlier factors in managing customer service operations. Customer service leaders have to balance their job demands with technology and training. They also […]
Tags: Ecommerce, Customer Service, CRM, Customer Service Solutions, Happy Agents Deliver Great Customer Service


Turbotax vs. TaxSlayer vs. Credit Karma Comparison

Looking to find the best way to file your taxes and save the money this tax season? Look no further than this comparison of three excellent options: TurboTax, TaxSlayer, and Credit Karma. E ach option listed here gives you a way to walk through your tax filing virtually, and they all file your taxes for you with the federal and state governments. All have various levels of support and guidance when you are filing your taxes, though. So depending on what you need, one option may serve your need...
Tags: Apple, Taxes, Marketing, Customer Service, Irs, Credit Karma, Federal, Turbotax, TurboTax TurboTax, Credit Karma Tax, Credit Karma Comparison, TaxSlayer Credit Karma, Try Credit Karma Tax Turbotax, TaxSlayer Review Credit Karma Tax, Federal 29 State Ultimate Same, State Try Credit Karma Tax Signing Up Signing


Salesforce update brings AI and Quip to customer service chat experience

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company has introduced a variety of AI enhancements to the Salesforce product family. Today, customer service got some AI updates. The goal of any customer service interaction is to get the customer answers as quickly as possible. Many users opt to use chat over phone, and Salesforce has added some AI fea...
Tags: TC, Cloud, Enterprise, Tech, Customer Service, Artificial Intelligence, Machine Learning, Salesforce, Chat, Einstein, Quip, Salesforce Service Cloud, Martha Walchuk


TurboTax vs FreeTaxUSA Comparison

Looking for help preparing your taxes on your own? There’s no shortage of tax prep software available for a variety of situations. As you try to decide which program to use, it can help to make a comparison. Here’s what you need to know about TurboTax vs FreeTaxUSA. B oth TurboTax and FreeTaxUSA offer you the chance to do your own taxes, for a price. However, TurboTax does cover more situations than its competitor, and is known for its customers service and trustworthiness. Additionally, Turbo...
Tags: Taxes, Marketing, Customer Service, EA, Irs, Turbotax, TurboTax Deluxe Homeowners, Best Tax Return Software Programs TurboTax


Social Media Marketing World 2019: What to Do & Who to See

The average person has 5.54 social media accounts and spends an average of 116 minutes on social media each day. But social media is changing – especially for marketers. From data and privacy concerns to new product launches like live video and 3D photos, the social media marketing landscape is in constant flux. And you need to quickly adopt and adapt if you want to effectively raise brand awareness and engage audiences over social. That’s why you can find us at Social Media ...
Tags: Facebook, Minneapolis, Seo, Customer Service, San Diego, Brian, Ursula, Vitamin D, ANN, Sap, Altimeter Group, Toprank Marketing, Facebook Marketing, Ann Handley, Brian Solis, Mari Smith


Cranky on the Web: Hidden City Ticketing Can Get You in Trouble

If you’re going to miss your flight, call the airline. Immediately. And be nice – Los Angeles TimesI got further into the discussion about hidden city ticketing for this one, including what happens if you miss a flight in your itinerary.
Tags: Travel, Los Angeles, Customer Service, Cranky on the Web


TaxAct vs. H&R Block vs. TaxSlayer: Which is the Best, Low-Cost Tax Services?

How are you filing your taxes this year? We’ve compared three of the big names in budget-friendly tax software to help you decide on one. Find out which comes out on top, here’s TaxAct vs. H&R Block vs. TaxSlayer. Table of Contents A Little Bit About Each Product Key Features Pricing Sign-Up Process Security Mobile Support & Accessibility Customer Service & Support Bottom Line: Which One Wins? Editor’s Note: Pricing is up to date as of March 3, 2019 I t’s almost tax time and you know wh...
Tags: Amazon, Taxes, Marketing, Customer Service, Military, Irs, Puerto Rico, Turbotax, H R Block, HSA, TaxAct, H R Block H R Block, Starting, TaxSlayer, IRS Publications, TaxAct Express


Getting Back To Others

I once had a question to ask of a website that I had an account with. Actually, it was for some money I was owed, earnings of a sort. I had looked all over the website and couldn’t find a phone number or an email address. When I finally found it by going to the […]
Tags: Leadership, Email, Customer Service, Returning Phone Calls


Adthena picks up $14 mln Series A

London and Austin-based Adthena, a provider of AI-powered search marketing intelligence, has secured $14 million in Series A funding. The investor was Updata Partners. PRESS RELEASE LONDON, UK (March 13, 2019)—Adthena, the leader in AI-powered search marketing intelligence, today announced it has raised $14 million in a Series A round of funding from Updata Partners. The investment will further accelerate Adthena’s rapid growth across the US and internationally, while strengthening the product d...
Tags: UK, London, US, Trends, Customer Service, Austin, Sydney, Volvo, Groupm, Ian, Jon, London UK, Braden, VC Deals, Updata, Updata Partners


TurboTax vs. H&R Block vs. TaxAct

On a budget? Need CPA advice? Have complicated taxes? There are a few tax filing options here for you. Let’s take a look at some of the best on the market – TurboTax vs. H&R Block vs. TaxAct. Table of Contents What Do They Do? Product Features Pricing and Fees Signing Up Security Mobile Support/Accessibility Customer Service and Support Pros and Cons Which Is Best for You? Bottom Line A s you get ready to prepare your taxes for the 2018 tax year, you’ll likely be confronted with a myriad...
Tags: Taxes, Marketing, Customer Service, Irs, Federal, Turbotax, H R Block, TaxAct, H R Block H R Block, TurboTax H R Block, TurboTax Pros, Price Range State, State Premium Investment, State Tax Pro Review Live, State Premier Investments, TurboTax H R Block Pros


Australia: Employer liable for recreational netball injury by Customer Service Officer - HBA Legal

The employer had actively encouraged the applicant to participate in the netball game, so the injury was compensable.
Tags: News, Australia, Customer Service


Bank of America Review – Savings & Checking Accounts, CDs, Loans and Investing

TD Bank Overview Products & Services: 5 / 5 Interest Rates: 2.5 / 5 Fees & Charges: 2 / 5 Website/App: 5 / 5 Customer Service: 5 / 5 Summary Bank of America is a full-service bank, offering every conceivable banking service. This includes checking and savings accounts, CDs, credit cards, auto loans, and home loans. But they also offer full business services for small businesses, as well as both self-directed and managed investment options through their Merrill Edge brokerage service. If you n...
Tags: California, New York City, Marketing, US, America, San Francisco, Customer Service, Bank Of America, Banking, Italy, Va, Merrill Lynch, Merrill, FHA, Bank of Italy, Giannini


Current Prepaid Teen Visa Debit Card Review

One of the biggest challenges in raising kids is trying to help them learn how to manage money. The Current Visa Debit Card is making this a bit easier for parents. We’ll tell you how in our review. Current Prepaid Teen Debit Card Miranda Marquit's rating 9.2 Fees 9.0 Features 9.8 ...
Tags: Reviews, Credit Cards, Marketing, Customer Service, American Express Serve, Miranda Marquit, Prepaid Teen Visa Debit Card Review, Current Visa Debit Card


TD Bank Review | High Quality Online and Physical Banking

TD Bank is a prominent online bank and lending institution whose origin dates all the way back to 1855. As a leader in its industry, TD Bank offers a wide range of financial products aimed at individuals, families, and students. TD Bank even offers a robust commercial banking component, although its services and loan products are mostly geared to small and medium-sized enterprises. While TD Bank offers products in many parts of the United States, Canadians are also able to access some of their p...
Tags: Florida, New York, Maryland, Washington, Virginia, Massachusetts, Marketing, Customer Service, Banking, Canada, Pennsylvania, United States, New Hampshire, Maine, Connecticut, New Jersey


BankAmericard® Credit Card Review – Excellent for Consolidating Debt

Did you resolve to get rid of your debt this year? Here’s a card that will make it easier to get it done. Find out how in our BankAmericard® Credit Card review. BankAmericard® Credit Card Chris Muller's rating 9.3 Sign-Up Bonus 9.8 Annual Fee 10.0 ...
Tags: Reviews, Credit Cards, Marketing, America, Customer Service, Bank Of America, United States, Credit Card, Custom, APR, Introductory APR, Chris Muller, Variable APR, Optional FICO, BankAmericard ® Credit Card Review, BankAmericard ® Credit Card Chris Muller


Bank of America® Premium Rewards® Credit Card Review

Looking for the best rewards credit card for your money? Here’s our review of Bank of America’s top rewards card and how you can make the annual fee worth it. Bank of America Premium Rewards Credit Card Chris Muller's rating 9.5 Rewards 9.5 Bonus 9.8 ...
Tags: Reviews, Credit Cards, Marketing, America, Customer Service, Bank Of America, Merrill Lynch, Tsa, Custom, Visa Signature, Chris Muller, Bank of America Preferred Rewards, Bank of America Premium Rewards, Bank of America Premium Rewards Credit Card, Bank of America Travel Center, Bank of America Travel Center Redeem


How to sell like Ryan Serhant

Ever wonder what a day in the life of a Million Dollar Lister is like? Ryan Serhant details his day as well as his start in real estate and on television. He also gives his top advice for up-and-coming agents on winning new clients, providing unrivaled service and more.
Tags: Marketing, Customer Service, Radio, Agent, Lister, Select, Ryan Serhant, Pat Hiban


Shopper’s Expectations Are Sky High, Many Retailers Unequipped To Meet Them

Yesterday, I started an Adpulp story with this lede: “Expectations. Many American shoppers have learned to let them go, begrudgingly.” I was being facetious. Shopper’s expectations are sky high. According to a new report from BRP Consulting, customers expect engaging and relevant interactions and conversations across all channels and they don’t have any tolerance for unsatisfactory […] The post Shopper’s Expectations Are Sky High, Many Retailers Unequipped To Meet Them appeared first on Adpulp. ...
Tags: Mobile, Advertising, Customer Service, Retail, Shopper Marketing, Consumer Research, BRP Consulting


Jobs of the Week: Community Cycling Center, Breadwinner, Bike Clark County, Rapha

Spring must be approaching because we’ve had five new job listings come in this week. If you’re looking for a new position or want to get your foot in the door of our local bike industry, we’ve got some excellent opportunities for you. Learn more about each one via the links below… –> Bike Camp Supervisor (seasonal, May – Sept.) – Community Cycling Center –> Bike Camp Instructor (seasonal, summer) – Community Cycling Center –> Customer Service Advisor – Rapha Racing –> Customer Service and Sale...
Tags: Customer Service, Sport, Front Page, Cycling, Portland, Job Listings, Jonathan Maus, Jobs Of The Week


Bank of America Cash Rewards Credit Card Review

If you have a Bank of America® Cash Rewards credit card, there’s a new change you’ll want to take advantage of. And if you don’t have one, our review will cover why you might want to consider applying for this card. Bank of America Cash Rewards Credit Card Chris Muller's rating 9.5 Rewards 8.5 ...
Tags: Reviews, Apple, Credit Cards, Marketing, Samsung, America, Customer Service, Bank Of America, United States, Merrill Lynch, American Express, Amex, Sam, Costco, APR, Introductory APR


Google Fi – A Transformation of Cell Phone Service

Google Fi is a wonderful new type of cell phone service, and at a wonderfully affordable price. Google has profoundly changed many parts of our world.  Its eponymous search engine, of course.  Its Gmail service, which now dominates the email field the same way Google’s search engine dominates search.  Other things are not so obvious but still important – for example, it “rewrote the book” on how to monetize and advertise on the internet with its Adsense and Adwords programs.One of its new ventur...
Tags: Travel, Reviews, Apple, Google, Amazon, Fcc, Microsoft, North Korea, Russia, Nokia, US, Tech, Customer Service, Canada, Sprint, New Zealand


Getting Your Sales Calls Returned

Getting sales calls returned is almost always on a salesperson’s mind. Especially when a prospect seems completely ready to move forward with you, it can be frustrating when you hear radio silence. Some sellers fear coming across as desperate. Some …Read More »
Tags: Business, Sales, Customer Service, Customer Loyalty, Prospecting, Colleen Francis, Engage Selling Solutions, Observations from the real World, Closing, Optimizing Sales, Closing Sales, Client Loyalty, Pipeline Management, Engage Selling, Client Success, How To Get Sales Calls Returned


Bank of America® Cash Rewards Credit Card Review

If you have a Bank of America® Cash Rewards credit card, there’s a new change you’ll want to take advantage of. And if you don’t have one, our review will cover why you might want to consider applying for this card. Bank of America Cash Rewards Credit Card Chris Muller's rating 9.5 Rewards 8.5 ...
Tags: Reviews, Apple, Credit Cards, Marketing, Samsung, America, Customer Service, Bank Of America, United States, Merrill Lynch, American Express, Amex, Sam, Costco, APR, Introductory APR


Customer Service Expectations Are Rising. Are You Keeping Up?

Are you meeting customer service expectations? By Rieva Lesonsky Customers’ expectations for service continue to rise—and the quality of your customer service can make or break your business, according to the Gladly 2018 Customer Service Expectations Survey. Here’s what this survey of nearly 1,000 U.S. adults found and what you can learn from it. Consumers value great service 54% make purchasing decisions based on customer service; for 19% it’s the single most important factor in their deci...
Tags: Business, Sales & Marketing, Customer Service, Customers, Right Now, Rieva Lesonsky, Gladly 2018 Customer Service


10 ways to ensure your clients adore you (and hire you again)

There are lots of things to be mindful of to keep your clients engaged and enthusiastic — but at the end of the day, preparation, professionalism and empathy will go a long way. Here are 10 things that'll make client retention a cinch for you.
Tags: Customer Service, Radio, Agent, Client Retention, Select, Abbey Wostal


Bank of America® Travel Rewards Credit Card Review

Travel rewards credit cards seem to be the type of card we want most. The upper-tier of travel rewards cards cost a lot of money in annual fees but seem to give amazing signup bonuses and perks. Find out what you’ll get with the Bank of America® Travel Rewards credit card in our review below. Bank of America Travel Rewards Credit Card Chris Muller's rating 9.6 Rewards ...
Tags: Reviews, Apple, Google, Credit Cards, Marketing, Samsung, America, Customer Service, Bank Of America, Merrill Lynch, Introductory APR, Chris Muller, Bank of America ® Travel Rewards, Bank of America Travel Rewards Credit Card, Bank of America \ u00ae Travel Rewards, Variable APR


Bank of America Travel Rewards Credit Card Review

Travel rewards credit cards seem to be the type of card we want most. The upper-tier of travel rewards cards cost a lot of money in annual fees but seem to give amazing signup bonuses and perks. Find out what you’ll get with the Bank of America® Travel Rewards credit card in our review below. Bank of America Travel Rewards Credit Card Chris Muller's rating 9.6 Rewards ...
Tags: Reviews, Apple, Google, Credit Cards, Marketing, Samsung, America, Customer Service, Bank Of America, Merrill Lynch, Introductory APR, Chris Muller, Bank of America ® Travel Rewards, Bank of America Travel Rewards Credit Card, Bank of America \ u00ae Travel Rewards, Variable APR


Benchmade Issues Statement After Helping Police Destroy Guns

Benchmade Knife Company Oregon City, Oregon – -(AmmoLand.com)- Benchmade is aware of the recent post from our local Oregon City Police Department. [Concerning Police Destroying Guns] “We apologize for the confusion and concern that this post created. These were firearms that the Oregon City Police Department had to destroy in alignment with their policies. Oregon City Police requested the use of specialty equipment within the Benchmade facility to follow these requirements, and as a supportin...
Tags: Guns, Customer Service, Benchmade, Social Media Post, Shooting Industry News, Benchmade Knife Company, LifeSharp, Oregon City Police, Oregon City Police Department, Jim Band, Benchmade About Benchmade Knife Company


Benchmark Issues Statement After Helping Police Destroy Guns

Benchmade Knife Company Oregon City, Oregon – -(AmmoLand.com)- Benchmade is aware of the recent post from our local Oregon City Police Department. [Concerning Police Destroying Guns] “We apologize for the confusion and concern that this post created. These were firearms that the Oregon City Police Department had to destroy in alignment with their policies. Oregon City Police requested the use of specialty equipment within the Benchmade facility to follow these requirements, and as a supportin...
Tags: Guns, Customer Service, Benchmade, Shooting Industry News, Benchmade Knife Company, LifeSharp, Oregon City Police, Oregon City Police Department, Jim Band, Benchmade About Benchmade Knife Company, Social Media Popst Benchmade


Meet United’s Don Arnoni: A Customer Service Agent with 56 Years of Experience

Read the full article on PeterGreenberg.com at - Meet United’s Don Arnoni: A Customer Service Agent with 56 Years of Experience What’s your definition of great customer service? Here’s mine — his name is Don Arnoni, and you can find him at LaGuardia Airport, where he holds a distinct record at United — he’s worked there for nearly 56 years! He’s the longest working customer service agent at the airline — or perhaps ANY airline. In... The post Meet United’s Don Arnoni: A Customer Service Agent wi...
Tags: Travel, Customer Service, Airlines, United, Laguardia Airport, Featured Posts, Peter Greenberg, Meet United, Don Arnoni