Posts filtered by tags: Customer-service[x]


Are We Ruder Than We Used To Be?

Are we as Americans getting ruder? I wondered about this one evening when another consultant and I were on an elevator. It stopped on the next floor, and a woman got on who was speaking on a cell phone. My friend and I were talking, and she started speaking louder because, obviously, we were ruining […]
Tags: Leadership, Customer Service, Behavior, Personal Behavior, Rudeness

Bank5 Connect Online Bank Review

You can find some of the best interest rates with online banks you’ve probably never heard of like Bank5 Connect Online Bank. Here is a full review on what this bank has to offer and why you may want to take five and open an account. Bank5 Connect Kevin Mercadante's rating 9.4 Fees 9.8 Interest...
Tags: Reviews, Apple, Google, Massachusetts, Marketing, Customer Service, Banking, Ira, Bill, Rhode Island, FDIC, ROTH IRA, Bill Pay, Kevin Mercadante, Bank5 Connect Online Bank Review, Bank5 Connect Online Bank Here

Herb Kelleher Passionately Pursued His Company’s Purpose

Herb Kelleher, the founder and philosopher of Southwest Airlines, passed away this month at the age of 87. According to his obituary in The New York Times, Mr. Kelleher, was a lawyer who moved from New Jersey to San Antonio to start his own law practice. Then in 1967, one of his clients, Rollin W. […] The post Herb Kelleher Passionately Pursued His Company’s Purpose appeared first on Adpulp.
Tags: TV, Advertising, Brands, Change Agents, Customer Service, New York Times, New Jersey, Southwest Airlines, San Antonio, Herb Kelleher, Kelleher, Brand Evangelism, Lifestyle Marketing, Cause-Related Marketing, Travel/Tourism Marketing, Management Theory

Going from good to great in customer experience – Interview with Rachel Haworth of Coventry Building Society

Today’s interview is with Rachel Haworth, Customer Experience Director, at Coventry Building Society. Particularly for non-UK readers, a building society is a financial institution that is owned by its members as a mutual organisation. Coventry Building Society is the second largest organisation of its kind in the UK with over 1.8 million members that save or have a mortgage with them. Rachel joins me today to talk about customer experience, the approach they have taken, the successes they have ...
Tags: Business, UK, Leadership, Interviews, Business Growth, Customer Experience, Customer Service, Employee Engagement, Change, Culture, Team, Rachel, Customer Journey, Customer Centric, Customer Satisfaction, Customer focus

This is how they clean camera sensors at the Leica Camera AG service centre

Cleaning our sensors at home is a fairly straightforward thing to do. I’ve been doing it since I was shooting with a pair of Nikon D100 bodies back in 2002 because sending your camera off to be cleaned was prohibitively expensive back then. These days, most camera stores will offer some kind of cleaning service. But […] The post This is how they clean camera sensors at the Leica Camera AG service centre appeared first on DIY Photography.
Tags: Photography, News, Maintenance, Customer Service, Nikon, Leica, Leica Camera AG, Sensor Cleaning

LifeLock Review – Protecting Your Identity

LifeLock is the most recognizable identity theft protection company. But does it work, and is it worth the cost? Our LifeLock review has the answers. LifeLock Identity Theft Kevin Mercadante's rating 9.5 Security Features 9.5 Program Cost 9.0 ...
Tags: Google, Personal Finance, Microsoft, Marketing, Samsung, Customer Service, Bank, LifeLock, Credit Karma, Norton, U S Postal Service, Standard, Equifax, Tempe Arizona, TransUnion, Advantage

Stardate 1.0: Travel Lessons for the Sales Road Warrior

Are you a sales road warrior? Every week I’m asked about travel tips, recommended hotels, airlines, and locations. And so, rather than keep my conversations private this year, I’ve decided to write short blog posts designed to help road warriors …Read More »
Tags: Sales, Customer Service, Travel Tips, Business Travel, Client relationships, Customer Loyalty, StarDate, Client Communication, Colleen Francis, Engage Selling Solutions, Motivating Employees, Observations from the real World, Closing, Optimizing Sales, Accomplishing Goals, Closing Sales

Policygenius Review – One Stop Shop for Insurance

Policygenius promises to offer insurance for life and everything in it with an easy application process. In this Policygenius review, we put it to the test. Policygenius Abby Hayes's rating 8.9 Policy Options 9.0 Policy Costs 9.0 ...
Tags: Marketing, Customer Service, Life Insurance, HIPAA, PolicyGenius, Insurify, Abby Hayes, Jennifer Fitzgerald, Impact Health, Policygenius Abby Hayes, Customer Service Policygenius, Policygenius Pros

The Need for Enterprise Collaboration

Companies are faced with great challenges every day. One of the basic questions is: Do we join forces or perform independently? This dilemma affects almost all companies. From the IT sector and VoIP services to production and service delivery. Cost analysis can give us a precise calculation, but the real situation can only be viewed on the market. The option of a joined strategy and a common market conquest – today is almost inevitable. Many companies and entrepreneurs who want to ...
Tags: Business, Sales, Customer Service, Skype, TeamViewer, Google Documents

Community management and customer service go hand in hand

Social media is more than technology that helps us connect with friends and family. It provides a powerful platform for audiences to connect with brands and get help when they have questions, issues and concerns. As the accessibility and ubiquity of technology has changed, so too has our decision making and buying behaviour. According to BrightLocal’s annual Consumer Review Survey, 91 per cent of 18 to 34 year old consumers trust online reviews as much as personal recommendations. We make decisi...
Tags: Marketing, Social Media, Customer Service, Reputation Management, Digital Strategy, All, Community Management, Social Media Measurement, Digital Marketing Blog, Key Message

Becoming a trusted company is an absolute requirement of a winning strategy

Edelman’s Trust Barometer has, for years, been warning that trust is on the wane and those companies that build the most trust with their customers will be the ones that are most likely to win. However, many firms have often struggled with the idea of building trust and how to do it. Particularly, when it has been unclear what the financial payoff of trust building efforts are. As a result, trust and trust building initiatives have often been dismissed as being too ethereal, wishy washy or touch...
Tags: Business, Leadership, Trust, Customer Experience, Customer Service, Employee Engagement, Change, Culture, Edelman, Trusted, Christopher, Accenture Strategy, Customer Centric, Customer focus, Christopher Roark

CIT Savings Builder Review – NEW 2.45% APY

Commit to saving at least $100 per month and you could earn the highest interest rate from this CIT bank account. It’s a brand new savings opportunity built to boost your money quickly. Here’s what you need to know about the CIT Savings Builder account. CIT Savings Builder Stephanie Colestock's rating 9.5 Interest Rate 9.5 ...
Tags: California, Marketing, Customer Service, Banking, FDIC, Ach, CIT Bank, CIT, Stephanie Colestock, CIT Savings Builder Review, CIT Savings Builder, Savings Builder, CIT Bank Savings Builder, CIT Savings Builder Review NEW

Ditch Your Powerpoint

I have a challenge for you, ditch your powerpoint. Do this for the next week, or even the next month. Wondering why? I want you to go into your sales meeting, or proposal meeting, or keynote presentation without a single …Read More »
Tags: Sales, Customer Service, Client relationships, Customer Loyalty, Client Communication, Colleen Francis, Engage Selling Solutions, Sales Quota, The Sales Leader, Observations from the real World, Closing, Accomplishing Goals, Closing Sales, Client Loyalty, Client Attraction, Engage Selling

9 Trends shaping the future of marketing and CX in 2019 – Interview with Jeremy Korst

Today’s interview is with Jeremy Korst, President of GBH Insights, a leading marketing strategy, consumer behavior and analytics consultancy. Jeremy joins me today to talk about 9 trends shaping the future of marketing and CX in 2019, what we need to know and what we should be doing about them. This interview follows on from my recent interview – What The Great Escape can teach us about Future Fit leadership – Interview with Mike Perk – and is number 289 in the series of interviews with authors ...
Tags: Business, Technology, Interviews, Marketing, Business Growth, Customer Experience, Customer Service, Change, Innovation, Jeremy, Customer Experience Management, Business Development, Customer Journey, Consumer Behaviour, Customer Centric, Mike Perk

The challenge at the heart of marketing: An interview with Seth Godin

Recently, I had the privilege of interviewing Seth Godin about his new book: This Is Marketing: You Can’t Be Seen Until You Learn to See, which in the short time since it’s release in mid-November has already become a New York Times and Wall Street Journal bestseller. For those that are not familiar with Seth’s work, he is the author of 18, now 19, best-selling books that have changed the way people think about both marketing and work and have included titles like Unleashing the Ideavirus, Permi...
Tags: Business, Leadership, Marketing, Business Growth, Customer Experience, Customer Service, Service, Change, Culture, New York Times, Team, Wall Street Journal, Seth Godin, Seth, Business Development, Team Development

5 Reasons Why You Should Consider a Chatbot for Your Business

Chatbots are the future of customer service. They are conversation-enabled software programs that interact with consumers through live chat interfaces. They take people’s queries and complaints and offer relevant answers also they solve routine problems and make appropriate suggestions for smoother transactions. Chatbots are expensive no doubt But If you own a business that’s growing steadily, you might want to take stock of your customer service capability. Would it be wise to invest in a cha...
Tags: Sales, Customer Service, Customers, Facebook Messenger, Mckinsey, Yeshi

How does a Seattle Fishmonger Become World Famous?

John Yokoyama bought a fish stand in Seattle right across from his Dad’s produce stand. He was just 25 years old. 20 years of struggle… Until… He became World Famous. How DOES a Seattle fish market become world famous? Short Answer: By declaring publicly that they’re “World Famous”. Long Answer: Of course, The Short Answer […]
Tags: Business, Media, Entrepreneurship, Uncategorized, Inspiration, Marketing, Sales, Success, Seo, Customer Service, Pr, Creativity, Fame, Innovation, Attention, Publicity Stunts

An Important Sales Alignment

You need to get familiar with this important sales alignment. Did you know that customers that receive exceptional customer service are 86% more likely to reorder than those who have a subpar experience? But, here’s the key, “exceptional customer service” …Read More »
Tags: Sales, Customer Service, Client relationships, Customer Loyalty, Client Communication, Colleen Francis, Engage Selling Solutions, The Sales Leader, Observations from the real World, Closing, Closing Sales, Client Loyalty, Pipeline Management, Client Attraction, Engage Selling, Client Success

Suhr Guitar Talk :: RE: Pickup Failure

Author: lreese Posted: Thu Dec 27, 2018 7:57 am (GMT -7) Topic Replies: 3 Hard to say. Might be as simple as reflowing the solder joints. That being said, I would not do anything without contacting Customer Service 1st. As far as I know the V60LP is still made.
Tags: Music, Customer Service, Topic Replies

Effective Online Brand Building Methods to Watch out for in 2019

It is not possible to build a successful brand within a day. Building a brand is both art and science. Also, the brand strategy created for one brand is never the same for every brand. There is no single perfect definition that explains the idea of a brand building on the whole. To make a brand strategy, you first need to understand what a brand means. What is a brand?     Ideas, perceptions, promises are brands. Brands that are a future-proof bear in mind the values of the people beyond today...
Tags: Business, Sales, Seo, Business Growth, Customer Service, Online Marketing, Brand Building, Brand Building Methods, Online Brand Building

11 Ways to Reinvent Customer Service With Employee Training Manual | the Business Giants’ Top Secrets

  Boundaries between nations are fading, and the global economy is taking center stage. In light of this, businesses now need to adopt new strategies to attract customers. Having a renowned name is not enough to encourage loyalty to your services or products. The power lies in your customer service. Companies such as H&M have faced backlash over little “mistakes” that customers didn’t take too kindly. People were calling for a boycott of its products. But, some organizations have been able to...
Tags: Apple, Amazon, Business, Disney, Sales, Customer Service, Walt Disney, Jeff, Ritz Carlton, Ways to Reinvent Customer Service, Business Giants, Ritz Carlton Mystique, Cinema Parks

The Role of Customer Service Agents in a Chatbot Dominated World

The Role of Customer Service Agents in a Chatbot Dominated World The emergence of AI and other new technologies is making the world more automated, and customer service is no exception. Gartner, a prominent IT research company, predicts that by the year 2020, chatbots will manage 85% of customer service relationships. With chatbots seemingly taking over customer service, will customer service agents still be needed, and if so, how will they fit into this chatbot-dominated world?   Companies are ...
Tags: Technology, Sales, Customer Service, Customers, Gartner, Customer Service Agents, Chatbot Dominated World

3 Key Metrics Boost Sales From Online Customer Reviews

With 85% of consumers saying they trust online reviews as much as personal recommendations, online customer reviews on major sites like Google, Yelp and Facebook have tremendous potential to drive sales for local businesses. In fact, study after study shows local business star ratings have a huge, measurable impact on sales. Cornell University found that hotels could increase total revenue by 11.2% simply by gaining 1 extra star in their Travelocity reviews from 3.3 to 4.3 stars. And UC Berkeley...
Tags: Google, Facebook, Business, Sales, Customer Service, UC Berkeley, Online Reviews, Cornell University, Travelocity, Customer Reviews, OUTA

5 Tips to Smarter Business Client Gifts

Are you a last-minute shopper for holiday gifts? When it comes to buying gifts for your clients, don’t wait too long (especially if you have to ship them)! Giving a thoughtful gift to your clients is a great way to show your appreciation of them, as well as put a smile on their faces. Here are five tips to help you out: 1. Take Advantage of Free Shipping Day This year, Free Shipping Day is December 18. That’s the last possible day you can order something and have it shipped to arrive by Christ...
Tags: Sales, Holiday, Customer Service, Holiday Gifts, Starting A Business, Key Lessons for Entrepreneurs Starting A Business, Client Gifts

Reasons Why You Need The Best Internet For eCommerce Startups

It might seem obvious that you need to have good internet in order to run an online business. However, with Australia’s new NBN internet plan, you need to make sure that wherever you are running your business from has great NBN coverage. There are more than just a couple of reasons as to why you need to have the best internet around if you plan on running a successful ecommerce platform. 1. General Website Editing. One of the biggest reasons why you definitely need to ensure that there is pro...
Tags: Startups, Internet, Australia, Customer Service, E-commerce, Others, NBN, Online Commerce

What The Great Escape can teach us about Future Fit leadership – Interview with Mike Perk

Today’s interview is with Mike Perk, Managing Director of WWC, a South African digital transformation advisory firm, that I met at a recent conference in Pretoria. At the conference, Mike described a concept called Future Fit Leadership but he did so in a really engaging way combining World War 2 history and a famous film about the period. As a result, I asked Mike to be a guest on the podcast so he could share this story with you. This interview follows on from my recent interview – Becoming a ...
Tags: Business, Leadership, Interviews, Customer Experience, Customer Service, Employee Engagement, Change, Culture, South Africa, Team, Pretoria, Mike, WWC, Customer Centric, Team Development, Christopher Roark

TIAA Direct Online Bank Review – Great CD and Money Market Rates

Thinking about making the switch to an online bank? TIAA could be a good choice for you, especially if you’re interested in stashing your cash in a CD or money market account. But before you move your money, be sure to read our full TIAA Direct Online Bank Review. TIAA Bank Abby Hayes's rating 9.5 Fees 8.8 ...
Tags: Reviews, Marketing, Customer Service, Banking, Bank, Harp, FHA, FDIC, TIAA, IAA, Abby Hayes, APY, TIAA Bank, TIAA Direct Online Bank Review, TIAA Direct Online Bank Review TIAA Bank, Teachers Insurance and Annuity Association

The Missing Step in Account Management

There’s a step that’s commonly missing in account management planning. Do you know what it is? Many strategies look like this: Plan -> Execute -> Measure However, I suggest moving forward, that they look more like this: Plan -> Execute …Read More »
Tags: Sales, Customer Service, Client relationships, Customer Loyalty, Client Communication, Colleen Francis, Engage Selling Solutions, Motivating Employees, Observations from the real World, Closing, Optimizing Sales, Lead Up! Sales Coaching, Accomplishing Goals, Closing Sales, Client Loyalty, Pipeline Management

3 Ways Customer Success Teams Can Leverage Tech to Build Lasting Relationships

Whether you have an existing customer success team or are thinking of starting one, technology should be a critical part of your customer retention strategy. If you are not leveraging the latest in automation technology to build and maintain relationships with your clients and valued customers, you could be missing the mark. Your “customer success team” could end up being nothing more than a glorified customer cleanup crew, scrambling to try to placate dissatisfied buyers. Why Customer Success ...
Tags: Sales, Customer Service, Toyota, Ways Customer Success Teams Can Leverage Tech

Five Main Trends in International Real Estate

How are things going on the global real estate market? What future challenges does it face? International real estate platform Tranio presents an overview of the main trends investors should consider now and in 2019. Germany is ‘a safe haven’ Germany is still one of the most popular countries for international investors. According to the UN, the FDI flow into the German economy amounted to $34.7bn in 2017: twice as much as in 2016. The FDI stock in Germany was estimated at $931.3bn in 2017: 18...
Tags: Asia, Europe, Business, London, Greece, Germany, Berlin, Sales, Customer Service, Eu, Cyprus, Frankfurt, Munich, Pwc, Athens, The Guardian