Posts filtered by tags: Customer-service[x]


Customer Service Moment

My cell phone was stolen so after spending 30 minutes finding the customer service number on the cell company web site I called to report my stolen phone. [Support] Hello, thanks for calling how may I help you? [Me] I am calling to report my cell phone is stolen. [Support] I am very sorry to hear your phone is lost or stolen. [Me] Your web site makes if VERY difficult to find you customer service number. [Support] May I suggest next time calling *611 from your cell phone. [Me] I would except my ...
Tags: Customer Service, Humor

Farmers Auto Insurance Review: Is It Affordable?

Farmers Auto Insurance In Our Opinion: Farmers auto insurance provides a range of coverage options and a large network across 50 states. It also scores highly on AM Best, J.D. Power, and other ratings companies. Farmers does receive many complaints about rising rates and poor customer service, which is a significant concern when it comes to insurance providers. However, if you need a specific type of coverage and value a large network, Farmers might be worth considering. Availability ...
Tags: Customer Service, Farmers, Autos, AAA, State Farm, USAA, Auto Insurance, Zurich Insurance Group, Lauren H, Roadside Service, Melissa K, Vehicle Ownership, Kristin McClure, Farmers Auto Insurance Review, Farmers Auto Insurance, The Insurance Information Institute III

How anarchy and Emma Goldman inspires one of the coolest companies in America – Interview with Ari Weinzweig of Zingermans

Today’s interview is with Ari Weinzweig is CEO and co-founding partner of Zingerman’s Community of Businesses, a gourmet food business group headquartered in Ann Arbor, Michigan, […]
Tags: Business, Leadership, Interviews, America, Management, Customer Experience, Customer Service, Employee Engagement, Culture, Team, Ann Arbor Michigan, Anarchists, Employee Experience, Customer Centric, Anarchy, Team Development

Kodak PIXPRO Camera Bundle Giveaway

  Kodak PIXPRO FZ43 16.15MP Digital Camera with 4X Optical Zoom + SanDisk 16GB Ultra SDHC 80MB/s Memory Card (Class 10) + Point & Shoot Camera Case + Extendable Monopod + Accessories (Red) We’re giving away a Kodak digital camera bundle – includes everything you need to photograph (and take video) your everyday life! This bundle is sold by Photo4Less.  A compact and convenient point-and-shoot, the red KODAK PIXPRO FZ43 Digital Camera features a 16.15MP 1/2.3″ CCD sensor to produce high-reso...
Tags: Amazon, Giveaways, Digital, Kodak, Customer Service, ISO, Anthropology, Sandisk, Digital Camera, CCD, CCD Sensor 4x Optical Zoom Lens, Black Point Shoot Case Hand

What you should know if you’re changing or cancelling a trip due to COVID-19

There is growing concern around the novel Coronavirus (COVID-19), and the entire travel industry is experiencing an unprecedented increase in service requests as travellers look to adjust their trips. These can be confusing and stressful moments, and we understand your need for timely answers and assistance. Please know our teams are working incredibly hard right now to make trip changes and cancellations as simple as possible. While we are adjusting our operations and policies, we do ask for yo...
Tags: Travel, Customer Service, Expedia, COVID, Expedia Customer Support Portal

Features of a great customer support service

Customer support service works like a backbone for the success of any organization. It is an area where organizations pay much attention. Customer service is all about human interactions. That is why employee communication skills make a huge impact. How they interact with the customers and give them a positive experience makes a big difference. It is all about making the customers feel they have all the convenience and support. Every company should have a sound customer support service to satisf...
Tags: Sales, Customer Service, More, Knowing Your Product Customer, Reliability of Service

Customer Service Training Isn't What You Think it is | By Shep Hyken

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience.
Tags: Travel, Customer Service, Shep Hyken

YouTube Limits Video Quality, Netflix Suspends Phone Customer Support Amid Coronavirus Crisis

Despite the vast majority of the world’s population being stuck inside with nothing to do but binge-watch for the foreseeable future, even streaming services are getting hit by the coronavirus (COVID-19) crisis. YouTube is limiting the video quality of its video streams worldwide for the next month, while Netflix, Hulu, and Roku are all scaling back customer service support. The New Standard on YouTube Polygon reports that YouTube will default all video streams to standard definition for t...
Tags: Google, Europe, Movies, Disney, Customer Service, Bloomberg, Netflix, Sony, Roku, Hulu, Netflix Hulu, Help Center, Hold Netflix, New Standard on YouTube Polygon, Polygon YouTube

Why Your Business Needs a CRM Solution

Customers are the heart of every business, big or small. Without customers and clients, businesses would fail to make any revenue. Many businesses spend time validating their idea before investing in creating a service or product. Once you have a business and a growing customer base, you should look at CRM solutions Lafayette LA or elsewhere. A CRM program can help you manage your customer relationships so that you can get repeat sales and more revenue. 1. Get Repeat Customers Once...
Tags: Marketing, Customer Service, LAFAYETTE La, Organize Customer Information If

The General Insurance Review: Coverage for High-Risk Drivers

The General Insurance In Our Opinion: The General is best for high-risk drivers looking for affordable auto insurance. The company accepts most cars and drivers with a history of driving violations or low credit scores. However, expect some difficulty with customer service and processing claims. If you have a clean driving record, you will likely find much better options with another provider. Availability 90 Customer Service 60 Affordability 60 Coverage 60 ...
Tags: Florida, General, Mexico, Virginia, Customer Service, Tennessee, Autos, Shaq, Jasmine, General Insurance, Auto Insurance, Better Business Bureau BBB, Vehicle Ownership, AM Best, Geico Allstate, Kristin McClure

4 Services You Should Outsource When You Are A Startup Company

Many startup businesses are popping up here and there but unfortunately, not all of them will survive. One of the main reasons for this has to do with the very fact that these businesses fail to manage their team and their workforce effectively. Generally, running a business is no easy feat. And as a startup, you’ll need all the help that you can to take some workload off your hands and that of your team’s. Also, when you’re still a startup company, you’re going to want to save on whatever cost...
Tags: Startups, Customer Service, Startup Company, Others, Business Outsourcing, Content Marketing Content, Office Cleaning Services

We are moving from a ticketing age to a conversational age – Interview with Mads Fosselius of Dixa

Today’s interview is with Mads Fosselius, CEO of Dixa, a global customer service tech company that is on a mission to help brands build friendships with […]
Tags: Business, Technology, Interviews, Messaging, Communication, Customer Experience, Customer Service, Employee Engagement, Team, Ticketing, Employee Experience, Service Experience, Dixa, Mads Fosselius, Asynchronous Messaging, Conversational Age

Customer demands refund at Burger King as restaurant burns down

The video below shows a customer in a vehicle at a Burger King drive-through window. The restaurant is clearly ablaze, with smoke billowing from the roof and fire alarms shrieking. Staff, who have evacuated the building, call for her to move away from the burning structure. The customer demands a refund. MAN EMPLOYEE: "Is anyone still inside?" WOMAN EMPLOYEE: "Move! It's on fire!" CUSTOMER (emerging from car): "I don't give a fuck! I just moved! Now give me my money! That's what I'm asking f...
Tags: Post, News, Customer Service, Fires, Burger King

Is State Farm Auto Insurance Right For You? We Did The Research

State Farm Auto Insurance In Our Opinion: With 17.05 percent of the market and close to $42 billion direct premiums written in 2018, State Farm is a clear industry leader. We awarded the company with the title of “Strongest Financial Strength” for these reasons. State Farm is available nationwide and has extensive coverage options complete with discounts for most types of drivers. Availability 95 Customer Service 70 Affordability 80 Coverage 80 Industr...
Tags: Review, Car Insurance, Insurance, Customer Service, Autos, Toyota, Allstate, State Farm, GEICO, Auto Insurance, Better Business Bureau BBB, Vehicle Ownership, Kristin McClure, State Farm Auto Insurance, State Farm Cons Limited, Standard Auto Insurance Coverage Customers

How to Talk to a Real Human at the IRS Without Waiting on Hold Forever

Ever tried to call the IRS during tax season? I’m going to guess it wasn’t a pleasant experience. While IRS staffers may be helpful, there just don’t seem to be enough of them. Last year callers reported hold times of three hours, far longer than the 30-60 minutes the IRS anticipated in a recorded message. Read more...
Tags: Taxes, Customer Service, Lifehacks, Irs

Synchrony Bank Review – Savings Accounts, CD Rates, & More

Chances are, you’ve seen the Synchrony name when applying for a store credit card. In fact, Synchrony is the largest U.S.-based provider of private label cards. The company issues cards for more than 100 brands, including Amazon, Gap, and Lowe’s. But that’s not all there is to Synchrony. Synchrony Bank offers some of the highest rates on savings products. Although you won’t find local bank locations or even a checking account, it’s worth considering this bank for your short- and long-term saving...
Tags: Utah, Marketing, Customer Service, United States, Ira, Accel, Lowe, FDIC, Synchrony Financial, Amazon Gap, Synchrony Bank, Synchrony, Ryan Guina, Bank Reviews, Synchrony Bank Review, Monogram Bank

AAA Auto Insurance Review: Should You Join The Club?

AAA Auto Insurance In Our Opinion: AAA is a household name in the travel and insurance industries, but is membership worth it to access AAA auto insurance? We think the coverage included for free in the membership, as well as member discounts, make AAA a strong choice for shoppers. Availability 90 Customer Service 90 Affordability 80 Coverage 80 Industry Standing 90 Online Experience 80 Pros Membership discounts Lifetime guarantee o...
Tags: Review, Car Insurance, Customer Service, Canada, Autos, AAA, Southern California, U S, Auto Insurance, Vehicle Ownership, CSAA Insurance Group, Kristin McClure, AAA Auto Insurance Review, AAA Auto Insurance, AAA Direct Repair Shops Roadside, AAA American Automobile Association

Do better work, your customers are waiting

Late last year, the lovely folks at Adoreboard asked me to participate in an interview series for their HX (Human Experience) Academy, an educational hub created […]
Tags: Business, Technology, Leadership, Customer Experience, Customer Service, Change, Culture, Innovation, Adoreboard

How to Make Money on Amazon in 2020

Amazon is the world’s largest online retailer. There are 2.5+ million sellers offering nearly 120 million different products on the Amazon marketplace. That means there’s tons of money to be had. Lots of people are getting rich from Amazon. With no signs of slowing down in the near future. There are plenty of ways to make money with Amazon, you don’t even need a product. If you want your share of the pie, check out these top 16 ways to make money from Amazon.  Sell Products With...
Tags: Amazon, Work From Home, Freelancing, Ebay, Marketing, Customer Service, United States, Alibaba, FBA, Amazon FBA, ACX, Amazon Amazon, Amazon Associates, Walmart Target, Amazon Flex, Instagram Facebook Twitter

Capital One 360 Review – Online Savings, Checking, and More

Capital One 360 is one of the more popular online banks for checking and savings accounts. The bank features comparatively high interest rates, easy online access, the ability to link your other online banks, remote deposits, and more. But how does Capital One 360 stack up? In our review, we’ll take a close look at how this bank ranks so you can decide if it’s right for your money. { font-family: 'Open Sans', sans-serif; } Capital One 3...
Tags: Google, Savings, Marketing, Customer Service, District Of Columbia, Checking, FDIC, Chase Bank, ING, ING Direct, Allpoint, Ryan Guina, Bank Reviews, Corporate Credit Cards, Merchant Services Minimum Required Deposit, Samsung Pay Customer Service

Customer Service and Insider Sales: Different for a Reason

Imagine you’re preparing a delicious meal and you’re short on olive oil. Would you add vinegar to make that oil go further? Of course not! Those are complementary ingredients, not interchangeable ones. You can shake them together but soon they’ll …Read More »
Tags: Business, Sales, Customer Service, Sales Strategies, Prospecting, Sales Success, Sales Tips, Colleen Francis, Engage Selling Solutions, Engage Selling, Sales Coaching, Inside Sales

Nintendo Cracked Open Its Secret Game Boy Stash to Help a 95-Year-Old Fan

Nintendo is known for its excellent customer service, but now and then the company will go above and beyond the call of duty for special cases. When technicians couldn’t fix a 95-year-old Japan woman’s dead Game Boy, the company replaced it with a brand new one, leading us to wonder just how many original Game Boys…Read more...
Tags: Gadgets, Gaming, Games, Japan, Science, Video Games, Customer Service, Nintendo, Game Boy

BBVA Bank Review – Savings & Checking Accounts, Mortgages, CDs

BBVA is a bank with more than 600 brick-and-mortar branches in seven states. But if you don’t live near a location, you can still take advantage of its online accounts. The interest rates that BBVA pays its savings accountholders might not be the highest we’ve seen offered among online banks. But the bank does offer some appealing products, such as an interest-paying checking account and decent certificates of deposit (CDs). In this BBVA review, let’s take a look at the online accounts this bank...
Tags: Texas, Colorado, Marketing, Customer Service, Spain, Bbva, FDIC, Birmingham Alabama, NSF, New Mexico Arizona, BBVA Compass, Allpoint, Compass Bank, Banco Bilbao Vizcaya Argentaria, Products Services, Georgia Illinois

USAA Car Insurance Review: Best for Military Families

USAA Car Insurance In Our Editorial Opinion: USAA offers financial services and insurance products to military members and their families. Generous discounts and knowledgeable customer service representatives help the company stand apart, but coverage is limited to USAA members only. Availability 60 Customer Service 95 Affordability 90 Coverage 90 Industry Standing 95 Online Experience 90 Pros Accident forgiveness Flexible payment p...
Tags: Car Insurance, Customer Service, Customers, Guides, Autos, Better Business Bureau, State Farm, Thomas, Lisa, Mandy, GEICO, USAA, Auto Insurance, Randolph, Uber Lyft, NAIC

Benchmade Knives Founder, Les de Asis, Passes

Benchmade Knives Founder, Les de Asis Oregon City, OR – -( It is with great sadness we share that Les de Asis passed away earlier today. No words can properly express the sadness of our loss. Benchmade has lost our founder, friend, and visionary who built one of the greatest knife brands in the world. My father loved all customers, employees, friends, and the storied list of knife makers who influenced him and the world of knives since his humble beginnings in the 70’s. He was...
Tags: Guns, Customer Service, Obituary, Jon, Benchmade, Shooting Industry News, Benchmade Knife Company, Les de Asis, LifeSharp

Forrester says that 25% of customer experience professionals will lose their jobs in 2020. Here’s how to keep yours.

Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
Tags: Business, Strategy, Customer Experience, Customer Service, Customer Experience Management, Forrester, Business Strategy, Customer Experience Strategy, Customer Service Strategy, Business Objectives, Corporate Objectives

How Instant Gratification rapidly is shaping the future of Customer Service for Hotels

Humans are driven by their current states seeking pleasure and avoiding pain. Instant gratification is not a new principle. There has always been an underlying need for instant gratification in a given relevant context. The post How Instant Gratification rapidly is shaping the future of Customer Service for Hotels appeared first on Are Morch, Hotel Marketing Coach.
Tags: Seo, Customer Experience, Customer Service, Instant Gratification

12 Clever Ways You Can Earn Money From Your Computer Today

In today’s digital world, working from home has never been more accessible. At-home jobs are the perfect opportunity for those who have kids or those who have trouble finding employment locally. Even better, there is a huge host of different jobs you can do. All you need is a computer and a steady internet connection. Translator Do you speak, read, and write two or more languages? If so, translators are in high demand. Translators usually have to translate audio recordings or documents from on...
Tags: Freelancing, Featured, Money, Customer Service, Lifehacks, Insurance Company

If you don’t ignore your customers and create a service culture then you won’t have to worry about the competition – Interview with Micah Solomon

Today’s interview is with Micah Solomon, a best-selling author, hands-on customer service consultant, keynote speaker, trainer, and one of the world’s leading experts on customer service, […]
Tags: Business, Leadership, Interviews, Customer Experience, Customer Service, Culture, Team, Customer Journey, Customer Centric, Team Development, Micah Solomon, Service Experience, Ignore Your Customers

A downturn convinced Bobby Downey to leave the mortgage industry to become an agent

Charlotte-based loan officer-turned-real estate agent Bobby Downey shares how he keeps his clients top of mind by offering service worthy of Chick-fil-A.
Tags: Customer Service, Radio, Agent, Charlotte, Select, Agent Appreciation, Real Estate Agent Appreciation, AgentPlus, Bobby Downey, NextHome Properties