Posts filtered by tags: Customer-service[x]


 

Should You Buy a Warranty Solutions Service Contract? (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Warranty Solutions Review In Our Opinion: If you’re offered a Warranty Solutions vehicle service contract at a dealership, we recommend skipping the coverage and opting for a plan from a more reputable provider. Industry Standing: Coverage: Customer Service: Pros: Over 40 years of experience in the industry A+ rating from the Better Business Burea...
Tags: Customer Service, Research, Star, Autos, Warranty, Don, Mike, BBB, Kelley, Better Business Bureau BBB, AM Best, Kristin McClure, Auto Warranty, Warranty Solutions Review, Warranty Solutions, Heritage Indemnity Company Heritage


How to contact Discord and submit a help or support request as a user or developer

There are several ways you can contact Discord support. gorodenkoff/Getty Images You can contact Discord support directly using their online forms for users and developers, via Twitter, or by reaching them via email at [email protected] Developers can contact Discord with a specific issue using the Game Dev "Submit a request" feature. If you want a quicker resolution, you can try to use Discord's FAQ help center or community forums to get general support or help from fellow Dis...
Tags: Twitter, Support, Trends, Customer Service, FAQ, Messaging Apps, Video Apps, Tech Insider, Discord, BI-freelancer, Tech Reference, Software & Apps (Reference, Tech How To, Ron Lyons, Ron Lyons Jr, Community Forums


The 3 Pillars Of Customer Satisfaction And Why It Matters

With the three pillars of customer service on your side, you’ll reap all of the rewards and grow your business. The post The 3 Pillars Of Customer Satisfaction And Why It Matters appeared first on Young Upstarts.
Tags: Startups, Customer Service, Others


Enabling everyone to have the ability to understand the hidden stories in their data – Interview with Dr Derek Wang of Stratifyd

Today’s interview is with Dr. Derek Wang, the founder and CEO of the AI-driven experience analytics platform Stratifyd. Derek joins me today to talk about empowering […] The post Enabling everyone to have the ability to understand the hidden stories in their data – Interview with Dr Derek Wang of Stratifyd first appeared on Adrian Swinscoe.
Tags: Business, Technology, Leadership, Interviews, Customer Experience, Customer Service, Employee Engagement, Change, Artificial Intelligence, Culture, Innovation, Machine Learning, Team, Ai, Data Analytics, Employee Experience


’Otis Can Handle That’: Why Cleve-Hill Auto & Tire Uses Openbay Otis Intelligent Chat to Elevate the Online Customer Service Experience and Grow Service Revenue

“At Cleve-Hill, we love customer service,” shares Joe Nicosia, Jr., Vice President of Cleve-Hill Auto & Tire. “In fact, it was our interest in new ways to better serve today’s customers that led us to Openbay Otis intelligent chat.”  Cleve-Hill Auto & Tire is a successful family-owned and -operated auto and tire service business located in the Buffalo, NY region. The operation includes three retail locations, all proud NAPA AutoCare Centers, in addition to a thriving wholesale tire operatio...
Tags: Digital, Customer Experience, Customer Service, Autos, Rob, Tires, Chat, Joe, Customer Stories, Nicosia, McKinsey Company, Otis, Chatbot, Buffalo NY, Online Customer Service, Openbay


National Auto Care Warranty Review (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. National Auto Care Warranty Review In Our Opinion: National Auto Care is a trustworthy provider with a number of choices for coverage. Prices can be higher than average compared to competitors. Industry Standing: Coverage: Affordability: Customer Service: Pros: Many coverage options Good customer service reputation Cons: Only sold through ...
Tags: Customer Service, Research, Autos, Warranty, Supreme, Westerville Ohio, Endurance, Better Business Bureau BBB, National Auto Care, Kristin McClure, Auto Warranty, National Institute for Automotive Service, Stars Endurance, National Auto Care Warranty Review, National Auto Care Warranty, Know National Auto Care Corporation


Pathlight, a performance management tool for customer-facing teams and the individuals in them, raises $25M

The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more imperative it becomes for those teams to have some tools in place to keep the channels of communication and management open, and for the individuals in those teams to have a sense of how well they are performing. Today, one of the startups that provides a team productivity app with that in mind is announcing a round of funding to fuel its growth. Pathlight, which has built...
Tags: Enterprise, Funding, Sales, Tech, Customer Service, Caa, Palantir, Kleiner Perkins, Cto, Performance Management, Customer Support, Jeremy Stoppelman, Michael Ovitz, Salesforce ZenDesk, Jeff Lieberman, Yelp Yelp


Will Wix Answers become a player in the crowded customer service platform market?

I’m fascinated by the origin stories of companies, particularly in the customer service and experience space. How they came about? Why they came about? I remember […] The post Will Wix Answers become a player in the crowded customer service platform market? first appeared on Adrian Swinscoe.
Tags: Business, Technology, Customer Experience, Customer Service, Innovation, Team, Customer Experience Management, Customer Centric, Wix Answers, Elad Eran


April 2021 Leadership Development Carnival

Welcome to the April 2021 Leadership Development Carnival! We’re excited to share posts from leadership experts from around the globe on the topics of communication, development, engagement, motivation, productivity, team building, and more. Communication Liz Weber of Weber Business Services provided Your Silence Speaks Volumes: Speak and Lead Proactively . Liz writes: “ Do you find yourself reserving your input in meetings until after your team has shared or brainstormed? Are you allo...
Tags: Leadership, Communication, Customer Service, Development, David, Bill, ESG, Steve, Chris, Team Building, Liz, Erik, World Economic Forum, Don, Mary, Joel


How Automation Can Improve The Customer Experience

There’s a strain of thought in the business world that automated features can never replace the “human experience” of interacting with an actual human being. And there’s something to be… Read more » The post How Automation Can Improve The Customer Experience appeared first on Noobpreneur.com.
Tags: Business, Marketing, Customer Experience, Customer Service, Automation, Info Tech


First Automotive Warranty Review (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. First Automotive Warranty Review In Our Opinion: A First Automotive warranty may be a good investment, but there aren’t many details about plans online. You’ll need to contact an authorized dealer to get more information before you decide. Industry Standing: Coverage: Affordability: Customer Service: Pros: Lifetime warranty coverage available ...
Tags: Customer Service, Research, Autos, Warranty, First Automotive, Carchex, CarShield, Kristin McClure, Auto Warranty, Stars CARCHEX, First Automotive Warranty Review, First Automotive Warranty, Better Business Bureau BBB Emergency, Industrial Alliance iA Financial, Today First Automotive, Length Standard VSC


Why is Social Media One of the Best Customer Service Channels?

Social media is one of the largest mediums of communication available today, with over half of the world hanging out on some platform or the other. Plus, it is easy to use and interact with people. These aspects of social media are what make it a great platform for customer service. If you are wondering why you should use social media as a customer service channel and some strategies on how you can begin, then read on to learn more about it. Why Should You use Social Media as a Customer Ser...
Tags: Business, Social Media, Sales & Marketing, Customer Service, Right Now, Customer Service Channel, Gaurav Belani, Growfusely


4 Ways to transform customer experience to fuel CLV

This is a guest post from Dhruv Mehta, a Digital Marketing Professional who works at Acquire.io The Customer Lifetime Value (CLV) is perhaps one of the […] The post 4 Ways to transform customer experience to fuel CLV first appeared on Adrian Swinscoe.
Tags: Business, Business Growth, Customer Experience, Customer Service, Customer Experience Management, Onboarding, Customer Retention, Customer Journey, Customer Success, CLV, Customer Lifetime Value, Digital Marketing Professional, Dhruv Mehta, Acquire.io


Continental Warranty Review (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Continental Warranty Review In Our Opinion: Continental warranties are backed by a long-standing company history. We like how many contracts customers can choose from, but our praise ends there. Considering how many customer complaints Continental has received, we think there are better options available. Industry Standing: Coverage: Customer Service: ...
Tags: Customer Service, Research, Customers, Autos, Warranty, Continental, BBB, Better Business Bureau BBB, Kristin McClure, Auto Warranty, Continental Warranty Review, Continental Warranty, Delaware Continental Warranty, Ultra Care Exclusionary Coverage, Continental Powertrain, Continental Warranty Reviews Continental Warranty


What you are doing right now will be the hallmark of your entire career – Interview with Tom Peters

Today’s interview is with Tom Peters, best-selling author of numerous business books (19 in total) and speaker. He is, perhaps, best known for his 1982 seminal […] The post What you are doing right now will be the hallmark of your entire career – Interview with Tom Peters first appeared on Adrian Swinscoe.
Tags: Business, Leadership, Interviews, Customer Experience, Customer Service, Employee Engagement, Culture, Team, Excellence, Tom Peters, Employee Experience, Team Development, Service Experience, Extreme Humanization, Excellence Now, Extreme Humanism


2021 CarSure Warranty Review

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. CarSure Warranty Review In Our Opinion: CarSure offers decent warranty coverage but at a high price point. Given the company’s poor customer service reputation and costly contracts, we recommend opting for a different extended car warranty provider. Industry Standing: Coverage: Affordability: Customer Service: Pros: Sample contracts available...
Tags: Customer Service, Research, United States, Autos, Warranty, Better Business Bureau BBB, Kristin McClure, Auto Warranty, CarSure Warranty Review, CarSure Warranty Reviews CarSure Warranty, VSC Marketing Group BBB, VSC Marketing Group, CarSure, Innovative Aftermarket Systems IAS


How to successfully work with clients who eschew technology

In a high-tech, digital world, the basics of low-tech, analog customer service still matter, especially when dealing with buyers and sellers who don't use smartphones or email.
Tags: Old school, Email, Customer Service, Service, Radio, Agent, Select, Analog Customer Service


Are your irrational fears holding back your customer and employee experience efforts?

Please take a moment and cast your mind back to how many people and businesses used to talk about ideas and practices before becoming commonplace. Can […] The post Are your irrational fears holding back your customer and employee experience efforts? first appeared on Adrian Swinscoe.
Tags: Psychology, Business, Customer Engagement, Customer Experience, Customer Service, Employee Engagement, Change, Call Centre, Employee Experience, Customer Journey, Customer Relationship, Service Experience


What Makes Service Exceptional

From retail to healthcare to education, we all know that customer retention is a primary objective for many organizations, and rightfully so! But what is it that causes your customers to keep coming back? It’s more than just good service: there’s a science behind brand loyalty. Listen in as Rich Brandt from RDR Group discusses what makes service exceptional. During the webinar, Rich shares the four opportunities to make or break an emotional connection with your customers: Attitude — indifferen...
Tags: Leadership, Communication, Customer Service, Service, Attitude, Webinars, Customer Retention, Brian Tracy, Good service, Service Failures, Emotional Connection, Exceptional Performance, RDR Group, Rich Brandt, Anna Leinberger, Excel in School


AutoAssure Extended Car Warranty Review (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. AutoAssure Warranty Review In Our Opinion: AutoAssure sells vehicle service contracts from top-rated companies like Endurance. However, given the company’s shady business practices and poor customer service record, it may be better to buy an extended warranty company directly from a provider. Industry Standing: Coverage: Affordability: Customer Service: ...
Tags: Minnesota, California, Customer Service, Research, Autos, Edmunds, Warranty, Carfax, Better Business Bureau BBB, Kristin McClure, Auto Warranty, National Institute for Automotive Service, Endurance However, AutoAssure Warranty Review, AutoAssure


How to Improve Customer Service in 2021

Customer service can be challenging, and delivering it with sheer excellence in a volatile market makes it even more difficult. The world is continually changing, and catering to the needs of the customers in the best possible way is becoming more complicated than it ever was. Customer service is interlinked to the needs and wants of your customers. In order to improve customer service, you first have to understand their expectations and requirements. Once you get a clear idea about what your ta...
Tags: Business, Sales & Marketing, Customer Service, Right Now, Improve Customer Service, Joydeep Bhattacharya, Mercato, Brian A Jackson Shutterstock, Zen Desk, Channels of Customer Service


Do you speak the 5 love languages of customer service?

In the hottest, most competitive markets most agents have seen in their careers come major challenges. Clients need reassurance that you’ve got it under control, which might mean customizing your service based on their “love language.” Here’s how to do that.
Tags: Marketing, Customer Service, Service, Radio, Teams, Agent, Columns, Client Experience, Select, Love Language, 5 Love Languages, Love Languages, Rachael Hite


Assurant Extended Warranty Review (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Assurant Warranty Review In Our Opinion: Assurant offers multiple coverage options for extended car warranty coverage. However, the company has a history of poor customer service and defrauding buyers. Based on these facts, we don’t recommend purchasing an Assurant extended warranty. Industry Standing: Coverage: Customer Service: Pros: Well-known, fi...
Tags: New York, Customer Service, Research, Autos, Platinum, Fortis, Warranty, Reuters, South Carolina Supreme Court, Assurant, Assurant Health, Better Business Bureau BBB, Carchex, Kristin McClure, Auto Warranty, Stars Endurance


Polish your company’s culture

The original founder of the Sorbet beauty salon chain says there is an easy-to-follow formula to building a winning corporate ethos The post Polish your company’s culture appeared first on The Mail & Guardian.
Tags: Opinion, Customer Service, Businesses, Openaccess, South Africa (country, Sorbet beauty salon


How to contact Peloton customer service to fix issues with your stationary bike or treadmill

It's easy to contact Peloton customer service if you need help solving an issue with your order or device. Ezra Shaw/Getty Images You can contact Peloton customer service via telephone and webchat on the Peloton website. If you have an issue outside of Peloton's business hours, you can also email them at [email protected] When you contact Peloton, have your order number, device number, and pictures or videos of the issue ready. Visit Insider's Tech Reference library for ...
Tags: Apple, UK, Fitness, Trends, Customer Service, Contact, Treadmill, Customer Support, Don, Jennifer, Peloton, Ezra Shaw Getty, Tech Insider, Fitness Equipment, BI-freelancer, Tech Reference


Delta Auto Protect Extended Car Warranty Review (2021)

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Delta Auto Protect Warranty Review In Our Opinion: Delta Auto Protect does not seem to be taking on new customers, so you’ll need to look elsewhere for coverage. Industry Standing: Coverage: Affordability: Customer Service: Pros: Long coverage terms Can cover older vehicles Cons: Does not appear to be taking on new customers Many customer...
Tags: Washington, Customer Service, Research, Autos, Warranty, BBB, Trustpilot, Delta Auto Protect, Kristin McClure, Auto Warranty, Stars CARCHEX, Stars Endurance, Delta Auto Protect Extended Car Warranty, Delta Auto Protect Warranty Review, Omega Vehicle Services LLC Delta Auto Protect, Alabama California Florida Missouri Texas


4 Best practices for leaders to add to their customer experience (CX) strategy in 2021

In recent months, I’ve been talking to several senior leaders about how to design your customer experience (CX) strategy in 2021. Some of the issues they […] The post 4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 first appeared on Adrian Swinscoe.
Tags: Business, Business Growth, Customer Experience, Customer Service, Best, CX, Customer Experience Strategy, FreshWorks


Keuntungan Melimpah Saat Daftar Agen SBOBET Terpercaya

Keuntungan Melimpah Saat Daftar Agen SBOBET Terpercaya – Gabung dengan Agen SBOBET Terpercaya merupakan bukti bahwa para bettor telah memilih keputusan yang terbaik. Sebab pihak agen sangat siap memberikan keuntungan melimpah hingga memuaskan. Buktinya lapisan member yang bergabung di dalamnya lebih dari jutaan orang. Hal tersebut mengindikasikan bahwa Agen SBOBET Terpercaya merupakan rumah taruhan paling top. Jadi para bettor pemula akan sangat rugi jika masih belum membuat akun baru m...
Tags: Movies, Customer Service, Dari, Karena, Jadi, Informasi, SBOBET, Agen Sbobet, Agen Sbobet Terpercaya, Daftar Sbobet, Keuntungan Melimpah, Keuntungan Melimpah Saat Daftar Agen, Agen SBOBET Terpercaya Karena, Bermain Selama, Batas Keuntungan, Selalu Hadir Keuntungan


Mitsubishi Tries Harder in 2021 J.D. Power Study

Mitsubishi Motors’ third-place ranking in the latest J.D. Power Customer Service Index (CSI) indicates the brand is trying harder to improve the experience for service done under warranty and or customer pay. Up one spot from 2020 among non-premium, mass-market nameplates, Mini ranked the highest with a score of 864, Buick ranked second at 859, followed […] The post Mitsubishi Tries Harder in 2021 J.D. Power Study appeared first on The Truth About Cars.
Tags: Media, Maintenance, Customer Service, Quality, Industry, Autos, Survey, CSI, Mitsubishi, J.d. Power, Satisfaction, Buick, Mitsubishi Motors, News Blog, Service Experience


Allstate Vehicle Service Contract 2021 Review

Affiliate disclosure: Automoblog and its partners may be compensated when you purchase the products below. Allstate Vehicle Service Contract Review In Our Opinion: Allstate vehicle service contracts are on par with competitor coverage options. Customers can choose between three coverage options, all of which are transferable. However, these contracts do have strict eligibility requirements. Industry Standing: Coverage: Customer Service: Pros: Transferable...
Tags: California, Customer Service, Research, Autos, Allstate, Warranty, Carfax, Carchex, Kristin McClure, Auto Warranty, Stars CARCHEX, Allstate Vehicle Service, Massachusetts Eligible, Massachusetts Allstate Vehicle Service, Allstate Windshield, Arizona Allstate