Posts filtered by tags: Customer Service Software[x]


 

The fintech endgame: New supercompanies combine the best of software and financials

Shiran Shalev Contributor Share on Twitter Shiran Shalev is a principal at Battery Ventures, where he focuses primarily on software and consumer investments, including fintech. More posts by this contributor Why Breach Detection Is Your New Must-Have, Cyber Security Tool Aaron Rinberg Contributor Aaron Rinberg is a vice president at Battery Ventures. ...
Tags: Amazon, TC, Column, Enterprise, Finance, Insurance, Tech, E-commerce, Venture Capital, Financial Services, Fintech, Shopify, Battery Ventures, Customer Service Software, Shiran Shalev, Aaron Rinberg Contributor Aaron Rinberg


How Twilio built its own conference platform

Twilio’s annual customer conference was supposed to happen in May, but like everyone else who had live events scheduled for this year, it ran smack-dab into COVID-19 and was forced to cancel. That left the company wondering how to reimagine the event online. It began an RFP process to find a vendor to help, but eventually concluded it could use its own APIs and built a platform on its own. That’s a pretty bold move, but one of the key issues facing Twilio was how to recreate the in-person exp...
Tags: TC, Enterprise, Tech, Las Vegas, RFP, Signal, Twilio, Chang, Customer Service Software, Jeff Lawson, Klik, Twilio Flex, Young Chang, communications APIs, Signal Conference, Signal Concierge Agent


Google launches CallJoy, a virtual customer service phone agent for small businesses

Google is combining several technologies including virtual phone numbers, audio transcriptions, automated reporting and analytics, in a new effort to help small business owners better manage their inbound phone calls. The company’s latest project from its in-house incubator is CallJoy, launching today.  Aimed at the U.S.’s 30.2 million small business owners, the system offers a low-cost customer service agent that helps block spam calls, provide callers with basic business information, and re...
Tags: Google, TC, Tech, Telecommunications, Google Voice, Customer Service Software, Area 120, Calljoy


Going Against the Flow: Mike Sharkey, CEO and Co-Founder of Autopilot

Mike Sharkey is the CEO and co-founder of Autopilot, the easy and visual software for automating customer journeys, where he leads a team driven to help marketers harness the power of automation and build better relationships. Prior to founding Autopilot, Mike helped build two other successful companies in Australia, Stayz, which was acquired by FairFax Digital in 2006 and again by HomeAway for $225M in 2013, and Sharkey Media, a digital marketing agency. Mike Sharkey What does entrepreneursh...
Tags: Elon Musk, Taylor Swift, Australia, Steve Jobs, Huffington Post, Zendesk, Homeaway, Nps, Mike, Mike Sharkey, FairFax Digital, Sharkey Media, Customer Service Software, Charu Sharma