Posts filtered by tags: Empathy[x]


How Tiny Mistakes Cause Huge Disasters

“If I was setting up curriculum at a university,” says engineer Foone Turing, “I’d make an entire semester-long class on the Challenger disaster, and make it required for any remotely STEM-oriented major.” Because, says Foone, the disaster was a lot less random or simple than people tend to think. In a thread of 102…Read more...
Tags: Mind Hacks, Preparation, Stress, Empathy, Anxiety, Disasters, Lifehacks, Bad Habits, Foone, Foone Turing

Why Customer Experience is the New Brand

This is a guest post from Avery Steinhauer on behalf of Ayima. In 1998, home video and rental company Netflix only had 30 employees and 925 titles in their inventory. However, as the video rental market started to decline in the 2000s, the company saw the potential in personalisation and the way in which it was changing the digital market. In 2006, they offered $1 million (£760,000) to anyone who could improve their recommendation system. Over the years, Netflix has dedicated resources and effor...
Tags: Business, UK, Marketing, Customer Experience, Customer Service, Empathy, Netflix, Allwood, Ayima, Consumer Behaviour, Great Customer Experience, Avery Steinhauer, Alex Allwood

How to Break Up With Someone Kindly

Sometimes at the end of a relationship, we’re so sure we want nothing to do with the other person that we’re happy to scorch the earth with the break up conversation. But it’s probably better to do it with some compassion and empathy.Read more...
Tags: Relationships, Empathy, Rejection, Break Ups, Lifehacks

For Valentine’s Day, Try Being Nice to Yourself

Sending love to others is easy. Being kind to yourself can be surprisingly difficult.
Tags: News, Friendship, Empathy, Buddhism, Post-traumatic stress disorder, Psychology and Psychologists, Mental Health and Disorders

Love and the Platinum Rule

The Golden Rule is a good first pass at an attempt at empathy. You probably know how it goes: “Do unto others as you would have them do unto you.” Although it is generally believed to have come from the Bible, the maxim is found in many religions and cultures. In fact, in 1993, it was endorsed in the Declaration Toward a Global Ethics by 143 religious leaders from most of the worlds’ major faiths. It has even been found in manuscripts from ancient Egypt and China. It appears that people have be...
Tags: Psychology, Couples, Relationships, China, Love, Communication, Empathy, Self-help, Valentine's Day, Egypt, Respect, Amy, Ethics & Morality, Julia, Julia Julia, Loving Relationship

Empathy Is Dulled By Drug That Millions Use (M)

The drug is taken by 100 million people around the world. → Support PsyBlog for just $4 per month. Enables access to articles marked (M) and removes ads. → Explore PsyBlog's ebooks, all written by Dr Jeremy Dean: Accept Yourself: How to feel a profound sense of warmth and self-compassion The Anxiety Plan: 42 Strategies For Worry, Phobias, OCD and Panic Spark: 17 Steps That Will Boost Your Motivation For Anything Activate: How To Find Joy Again By Changing What You Do
Tags: Psychology, Empathy, Jeremy Dean, Subscribers-only

A story about how a successful outcome doesn’t guarantee a positive patient experience

The following is a story that was recounted to me by a friend, let’s call her Jasmine, about a recent visit to a local hospital. Jasmine woke up one day with a buzzing in her head and an overwhelming feeling of vertigo. After a couple of visits to her local doctor she was referred to a specialist neurologist at a local hospital. Arriving at the hospital she was directed to the neurology department waiting room, where she waited to see the doctor. While there she noticed a number of posters on th...
Tags: Business, Customer Experience, Empathy, Culture, Jasmine, Customer Journey, Customer Centric, Customer focus, Patient Experience, Service Experience, Customer Empathy

MDMA shown to increase empathy over other substances

In a new study, MDMA is shown to produce better cognitive and emotional empathy than users of cocaine, ketamine, and alcohol. This follows in the wake of criticism that MDMA use leads to social distress.Illegal in America since 1985, MDMA is showing positive efficacy rates in clinical trials for treating depression, anxiety, and PTSD. None Selective serontonin reuptake inhibitors (SSRIs) are the most prescribed class of drugs for people under the age of 65, as well as the third most prescribed o...
Tags: Psychology, Science, Drugs, Happiness, America, Compassion, Empathy, Depression, Anxiety, Innovation, Narcotics, Derek, Mdma, Nixon, University of Exeter, Michael Pollan

How despicable (or clever) is Trump's "See you on the campaign TRAIL, Liz!"

Today Elizabeth Warren, sometimes referred to by me as Pocahontas, joined the race for President. Will she run as our first Native American presidential candidate, or has she decided that after 32 years, this is not playing so well anymore? See you on the campaign TRAIL, Liz! — Donald J. Trump (@realDonaldTrump) February 9, 2019 I'm seeing Trump getting trashed — "Twitter Lampoons Trump for Apparent Trail of Tears Joke Aimed at Elizabeth Warren" (Mediaite)."The joke here is that the Trail of ...
Tags: Law, Elizabeth Warren, America, History, Empathy, Viral, Native Americans, Pocahontas, Liz, Trump, Donald J Trump, Natchez Trace, Political correctness, Ann Althouse, Too Much Drama, Trump rhetoric

What more empathy in business and artificial intelligence (AI) will look like – Interview with Minter Dial

Today’s interview is with Minter Dial, keynote speaker and consultant on branding, new tech and digital transformation for blue chip companies, conferences and events around the world. Minter joins me today to talk about his new book: Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, why the development of empathy is becoming so important, how we can develop it not only within ourselves but also the machines that we develop and what to watch out for when we do so. Th...
Tags: Business, Technology, Leadership, Interviews, Relationships, Berlin, Customer Experience, Customer Service, Change, Empathy, Artificial Intelligence, Ethics, Innovation, Ai, Iag, Minter

Why toxic relationships are so draining. And when to break them off.

Wanting to be a "nice person" often stops people from establishing the boundaries they need to protect their mental space from toxic people.For Shaka Senghor, self-pity and pessimism are two traits that turn relationships toxic. Consider that people may not know what they are doing: "[T]hey're just repeating the cycle of hurt people hurting people," says Senghor.It takes courage to confront a problem head on, but an honest conversation is often the best way for things to change – and if nothing ...
Tags: Relationships, Love, Friendship, Happiness, Communication, Empathy, Depression, Innovation, Emotions, Pain, Shaka Senghor, Senghor

Why Conversational Marketing and New Book Interview with Dave Gerhardt

Traditional sales and marketing methods have failed to keep pace with the way modern, internet-savvy B2B customers purchase goods and services.Meetings, phone calls, and email are still important B2B channels but how can you have immediate conversations?Conversational Marketing is about having immediate one-to-one conversations to connect with customers and offer help.By using targeted messaging and intelligent chatbots to engage with leads in real-time (while they’re on your website) you can en...
Tags: Google, New York, Marketing, Sales, CMO, Empathy, Dave, David, Brian, Starbucks, Lead Generation, George Washington, Bdr, Martech, Abe Lincoln, Dave Gerhardt

How to Use Conversational Marketing to Get More Leads

Traditional sales and marketing methods have failed to keep pace with the way modern B2B buyers purchase goods and services.Meetings, phone calls, and email are still important B2B channels but how can you have immediate conversations?Conversational Marketing is about having direct one-to-one conversations to connect with customers and offer help.By using targeted messaging and intelligent chatbots to engage with leads in real-time (while they’re on your website), you can connect with people in ...
Tags: Google, New York, Marketing, Sales, CMO, Empathy, Dave, David, Brian, Starbucks, Lead Generation, George Washington, Bdr, Abe Lincoln, Dave Gerhardt, ABM

How to tell if you're a bleeding heart...

You get this text message — as I just did, when the temperature is 0°...... and you think that doesn't sound as though he's warmly dressed enough.UPDATE: [Author: [email protected] (Ann Althouse)]
Tags: Crime, Cold, Law, Empathy, Ann Althouse

My Top 10 Leadership Insights For 2018

The beginning of a new year is often equated with new beginnings or with a fresh start. It’s in that vein that I’m sure you’ve noticed a very big change here on website. It’s been over 10 years since I started this site and it just felt like it was ... Click to continue reading The post My Top 10 Leadership Insights For 2018 appeared first on Tanveer Naseer.
Tags: Motivation, Leadership, Learning, Goals, Failure, Communication, Empathy, Optimism, Purpose, Recent Posts, Progress

For Success, Cultivate a Communication Style that Shows You Care

We've Moved! Update your Reader Now. This feed has moved to: Update your reader now with this changed subscription address to get your latest updates from us.
Tags: Decisions, Leadership, Empathy, Respect, Listening, Just One Thing, Art of Managing, Credibility, Communication Style, Emerging Leaders, Challenging Conversations

How to improve your account based marketing results

B2B lead generation has had to reinvent itself over the last decade.Sales have always used an account-based approach. Now marketing is getting on board by with account-based marketing. But it’s not an easy road.Here’s why:In the B2B, you’re never selling to an individual. He or she is almost always part of a buying team. Moreover, the bigger the potential deal, the more people, departments, and functional areas get involved.For this reason, many B2B marketers using a leads-based approach hit a w...
Tags: Adobe, Marketing, Sales, Empathy, Brent, Brian, Phil Fernandez, Marketo, Lead Generation, Jon, Jon Miller, LTV, Sales Force, Challenger Customer, Brent Adamson, ABM

Why Do I Lack Empathy/Compassion?

I notice that I have a real issue genuinely feeling for others. A coworker tells me she has to go somewhere for her cancer and I fake compassion, but I don’t think I actually care. Another coworker has someone dying in the hospital, all day she complains about being tired, and all I wanna do is tell her that nobody cares about her problems and to shut up. I feel in the workplace that you shouldn’t discuss personal issues and complain so much about them because you’re there for work. When i see a...
Tags: Psychology, General, Relationships, Compassion, Empathy, Anxiety, Self-esteem, Personality, Loving Kindness

"People are tired of having their compassion weaponized and used against them."

Sats Glenn Reynolds (quoting something I wrote yesterday).ADDED: The soundness of what I wrote yesterday is evidenced by Beto O'Rourke's brilliant shift to a new approach to attacking the the wall. [Author: [email protected] (Ann Althouse)]
Tags: Law, Empathy, Instapundit, Ann Althouse, Trump and immigration, Beto O'Rourke, Sats Glenn Reynolds

The Kernel of Human (or Rodent) Kindness

What we can learn from lab rats that don’t show empathy for other rats.
Tags: News, Research, Empathy, University Of Chicago, Rats

10 Most Popular B2B Lead Generation Blog Posts of 2018

2018 is quickly coming to an end and the holidays are a time for reflection and preparation.To help you prepare and get some inspiration for 2019, I’ve compiled a list of the top ten most popular and shared posts on the B2B Lead Blog, chosen by readers just like you.This following list was compiled based on aggregate Google analytics showing social shares and unique visitors generated from Twitter, LinkedIn, Facebook, and views. The list below starts at number 10 moving up. #10: Why Marketers Fa...
Tags: Google, Marketing, Sales, Empathy, Gartner, Kia, Cto, Lead Generation, Buyer Personas, Twitter LinkedIn Facebook, Gartner Research, Personas, Steve Woods, Brent Adamson, Account Based Marketing, Customer Empathy

Why Does My Accent Change?

 From a teen in the U.S.: My accent, despite being m Midwest American, changes to Northeast American, Scottish, English, etc. I’ve been getting comments about it for about 3 or 4 years now, and I’m starting to think that it might be worth looking into. I would say it changes randomly, and occasionally it does, but most times it changes due to my mood. It does NOT come as a result of talking to people with a different accent. I notice it changing occasionally, otherwise it gets pointed out. I’ve ...
Tags: General, Empathy, Anxiety, Therapy, Teen Issues, Accent, Foreign Accent Syndrome, Mimicking

What a Muslim Could Teach Trump Supporters About Jesus

In Catholic school, I learned about compassion. Some Christians must have missed that part.
Tags: News, Christmas, Empathy, United States, Jesus, Jesus Christ, Trump, United States Politics and Government, Donald J, Muslims and Islam, Christians and Christianity

How to Increase Your Emotional Intelligence

There’s school smart, street smart, business smart, but we tend to forget about feelings smart: emotional intelligence. Like your ability to think critically, your ability to read and express emotions can be developed. Read more...
Tags: Empathy, Self Awareness, Lifehacks, Self Improvement, Emotional Intelligence, Gratitude

"So, then, how much suffering and death of nonhuman life would we be willing to countenance to save Shakespeare, our sciences and so forth?"

"Unless we believe there is such a profound moral gap between the status of human and nonhuman animals, whatever reasonable answer we come up with will be well surpassed by the harm and suffering we inflict upon animals. There is just too much torment wreaked upon too many animals and too certain a prospect that this is going to continue and probably increase; it would overwhelm anything we might place on the other side of the ledger.... One might ask here whether, given this view, it would also...
Tags: Law, Empathy, Philosophy, Shakespeare, Todd May, Ann Althouse, Animals Are Jerks

Want to Raise Empathetic Kids? Show 'Em How it's Done

My son asked me last night what I was going to be writing about today. I’d just been reading this piece in the New York Times about how parents can raise empathetic children, and it had struck a chord with me. As a parent, I desperately want to raise my son to be the sort of person who steps up when others are in…Read more...
Tags: Parenting, Empathy, New York Times, Giving, Feelings, Lifehacks

Why practicing empathy matters, and how VR can help

Virtual reality fills us with awe and adrenaline — and the technology is only at a crude stage, explains VR filmmaker Danfung Dennis. It's capable of inspiring something much greater in us: empathy.With coming technological advancements in pixel display, haptics, and sound tracking, VR users will finally be able to know what it's like to really take another person's perspective. Empathy is inherent in humans (and other animal species), but just as it can be squashed, it must be practiced in orde...
Tags: Technology, Future, Compassion, Empathy, Innovation, Virtual Reality, Emotions, Dennis, Personal Growth, Danfung Dennis

Personal Health: How to Foster Empathy in Children

Research shows that we are each born with a given number of neurons that participate in an empathetic response. But early life experience shapes how we act on it.
Tags: News, Parenting, Empathy, Philanthropy, Children and Childhood, Holidays and Special Occasions

How Empathic People Can Set Effective, Loving Boundaries

You’re a highly empathic person. You fully and intently listen to others. You tend to focus on others’ emotions, often feeling them more so than your own. In fact, it’s like you feel someone else’s pain deep inside your bones. It’s that visceral. And you frequently find yourself utterly exhausted because tending to others comes more naturally to you than tending to yourself, according to Joy Malek, a marriage and family therapist who specializes in working with people who are intuitive, empathic...
Tags: Psychology, General, Relationships, Habits, Stress, Empathy, Self-help, Self-esteem, Mental Health And Wellness, Industrial And Workplace, Joy Malek, Malek, Highly Sensitive Person, Personal Boundaries

Forcing your kids to apologize can make them less 'likable'

A new study finds that making children apologize can make things worse. When kids say fake "sorry" their victims dislike them even more. Children respond most positively when regret is sincere. "You did what? You apologize right now!That may be the sound of a grownup making a mistake. According to new research published by the University of Michigan this year, forcing a child to apologize when they don't mean it usually does more harm than good."Coercing your child to apologize is going to ba...
Tags: Parenting, Children, Relationships, Friendship, Compassion, Empathy, Teaching, Innovation, Smith, University Of Michigan, Craig Smith, Anders Hill