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Party on Semiconductor Street as worldwide 2021 revenues top record half a trillion dollars

Gartner reports 25.1% growth off the back of supply chain pain Semiconductor giants enjoyed soaring revenues in 2021 as global sales topped the half-trillion-dollar mark for the first time against a backdrop of squeezed supply chains.…
Tags: Software, Gartner


SKILLS 2022 – Recap

Last Thursday, a group of some 400 legal knowledge management professionals came together for the Strategic Knowledge & Innovation Legal Leaders Summit (SKILLS) conference.  Oz Benamram asked me to pull together a 20 minute recap of all of the presentations that day, and share it with the 3 Geeks’ readers. So, here’s about a 20 minute recap of the 20 presentations for that day. Enjoy!! Jason Barnwell – Keynote There are two things that most of us know about Jason. First, he thinks there is alw...
Tags: UK, Microsoft, Law, Value, Uncategorized, US, Happy, Process, Automation, Innovation, Adoption, Gartner, Brian, Ux, Ai, ESG


The PC Market Just Had Another Big Year Thanks To Pandemic Demand

The PC market experienced its first big growth in a decade during 2020, when the pandemic began to force people to work and learn from home. Market research firms Gartner and IDC are now reporting that the worldwide PC market has grown again throughout 2021, as demand for traditional PCs continued during a global chip shortage. From a report: Nearly 340 million PCs were shipped in 2021, according to Gartner. That's a nearly 10 percent increase over the already unprecedented numbers seen in 2020....
Tags: Tech, Gartner, Idc, IDC Gartner, Jitesh Ubrani, Tom Mainelli


Chief diversity officers at companies like Wayfair and LinkedIn share strategies for getting into the field

Hiring for diversity officers spiked in 2020 and 2021, and many companies are still building out their diversity teams.Courtesy of Zendesk Companies are hiring diversity leaders as it becomes increasingly important to corporate strategy. Insider spoke to diversity officers in tech, retail, and software on how they landed their roles. They come from a wide variety of backgrounds, showing there is no one path into DEI work. See more stories on Insider's business page. Dalana Brand, the vice...
Tags: Trends, Linkedin, CSR, Gartner, Johnson, Cbre, Zendesk, Wayfair, Saunders, FactSet, Korn Ferry, Payscale, Desai, Russell Reynolds Associates, Dei, Rajiv Desai


A minor-league baseball team owner ended 2021 by surprising his employees with bonuses up to $70,000

Associated Press The owner of the Iowa Cubs shared $600,000 in proceeds from the team's sale to Endeavor with workers.  Michael Gartner gave 23 employees $2,000 in bonuses for every year they'd worked for the team. The bonuses ranged from $4,000 to $70,000, as many employees had worked for the team for decades. The owner of the Iowa Cubs surprised his employees with $600,000 in bonuses last week.The 83-year-old owner of the minor-league baseball team, Michael Gartner, called his 23 em...
Tags: News, Sports, Trends, Iowa, Gartner, The Times, Baseball, The New York Times, Bonuses, Forbes, Yahoo Sports, Des Moines Register, Minor League Baseball, Iowa Cubs, Michael Gartner, Twitter Gartner


Mr. Big, Peloton, and the Differences, Risks, and Benefits of Influencers and Advocates

I'm sure you already know the rapidly fluctuating story of exercise equipment company Peloton, the fictional Mr. Big, and actor Chris Noth. Mr. Big, Noth's character in the reboot of "Sex and the City," died after using a Peloton, and Peloton's stock took a hit. Then, in just 48 hours, Peloton produced a parody ad resurrecting Noth, and Peloton was praised widely for its agility and marketing acumen. Then days later, sexual assault accusations surfaced against Noth, and #JustLikeThat (which hap...
Tags: Seo, Gartner, Chris Noth, Noth, Peloton, SITC, Augie Ray, Peleton, Big Peloton, Differences Risks and Benefits of Influencers


New European research on the privacy-focused future

In this post, we’re sharing top insights from a research report commissioned by Google and published by Deloitte. The report focuses on the evolving ads privacy landscape through the lens of European publishers. We also recently studiedhow publishers in the Americas are turning to first-party data to prepare for the future.As new privacy regulations emerge, publishers are rethinking their digital ad strategies. To better understand how industry leaders are navigating the shifting landscape and i...
Tags: Google, Europe, Americas, Gartner, Deloitte, CPM, Google Ad Manager, Adel Raslan, Patrick Ugeux


Companies Finally Admit They Don't Know When They're Returning to Offices

Google, Apple, CNN, and Ford have all postponed their "Return to Office" date, reports the New York Times. (Alternate URL here.) The Times also cites a Gartner survey of 238 executives in late August which found two-thirds of organizations were delaying returning to offices because of coronavirus variants. The chief people officer at DocuSign even said "I can't even remember all the dates we've put out there, and I'm the one who put them out there," while Lyft said the earliest that workers wo...
Tags: Lyft, Stanford, Tech, United States, Ford, New York Times, Gartner, Times, Docusign, Slashdot, Zach Dunn, Nicholas Bloom, Kastle Systems, Return To Office, Google Apple CNN


The Department of Slow & No – Value Storytelling (#5)

Two massive barriers to good value storytelling (series recap) are: It requires hard work, taking time we don’t have Even if we have the time and do the work, our current chapter might prove unflattering Herein, I focus on #2. Ego is often the enemy and, thus, we must frequently first edit the stories we tell ourselves. I give short shrift to #1 only because it lends itself better to books, coursework and practice than a brief blog post (or even a long blog post). In the beginning, there was the...
Tags: Law, Uncategorized, Gartner, Alex Hamilton, Alex Su, Obvioustown


The Essential Guide to Brand Reputation Analysis

if (typeof BingeIframeRan === "undefined") { window.addEventListener("message", receiveMessage, false); function receiveMessage(event) { try { var parsed = JSON.parse(event.data) if (parsed.context === "iframe.resize") { var iframes = document.getElementsByClassName("binge-iframe"); for (let i = 0; i Much of your company’s growth depends on discussions that t...
Tags: Apple, Google, Amazon, Microsoft, China, India, Seo, Nike, United States, Gartner, Lidl, Ibm, Kylie Jenner, Coca Cola, Prophet, Digital Marketing


Components Shortage Sends Smartphone Market Into Decline

An anonymous reader quotes a report from Ars Technica: Component shortages have been wreaking havoc on the tech industry since the onset of the COVID-19 pandemic, and smartphones are no outlier. Decelerated production schedules have given way to smaller stock and delayed launches. All of this has resulted in a decline in smartphone sales in Q3 of 2021 compared to Q3 2020, Gartner reported today. According to numbers the research firm shared today, sales to consumers dropped 6.8 percent. A defici...
Tags: Apple, Samsung, Tech, Gartner, Anshul Gupta


Public cloud services spending to touch $7.3 billion in India

India’s cloud adoption has accelerated since the pandemic started and the double-digit growth in the public cloud is expected to continue in the next year as well, according to research and advisory firm Gartner. The country’s public cloud services end-user spending is forecast to total $7.3 billion in 2022, up 29.6% from the previous year. Initiatives aimed at building a skilled cloud workforce in collaboration with private IT service providers will aid the government’s effort of strengthening...
Tags: Cloud, Business, News, India, Gartner


2021 Remote Work Statistics

The remote working trend is growing exponentially. Do you want to know what remote work statistics tell us about the workplace in 2021? We have collected all the key statistics on remote working here to help you understand how remote working can impact your business. Whether you’re already having remote professionals on board or thinking about hiring ones, these remote work stats will help make informed decisions to get the most out of remote working. Working Remotely in 2021 Even before the...
Tags: UK, US, Employment, Sales, Canada, Gartner, Zillow, Upwork, Gallup, Mckinsey, Cross, New City, FlexJobs, Global Workplace Analytics, Traditional Office, Alliance Virtual Offices


'Automate or die!' Gartner reckons most biz apps will be developed via low-code by the people who use them

Also: AI is near the 'trough of disillusionment'. Gartner analyst Milind Govekar believes that application development is moving to "low code or no code," and software development shifting to "assembly and integration."…
Tags: Gartner, Linux, Milind Govekar


Like nuclear fusion, funding of IT on the basis of revenue generation is just around the corner, Gartner says

Spending up while growth slows, as business app investment leads the charge EMEA – that zone of planet Earth existing only in the heads of business executives – is set to see total IT spending hit $1.3tn in 2022, up 4.7 per cent from 2021, according to Gartner.…
Tags: Software, Gartner, EMEA


Three Words That May Spell Trouble For Your Customer Experience Efforts

The Scream, 1893 by Edvard Munch Lately, I've been thinking a lot about the language of customer experience. I have hundreds of conversations with clients every year, and my job is to efficiently get to the heart of a CX problem and expeditiously offer practical guidance. My advisory sessions start with clients describing their CX goals or challenges, and I've come to realize there are a handful of words that catch my attention and suggest an area of possible concern worthy of further exp...
Tags: Digital, Seo, Customer Experience, Gartner, Personalization, Buyer, Augie Ray


Is the Customer the Subject or the Object of Your Customer Experience Efforts?

I often see customer experience (CX) programs that connect point A directly to point B, equating the actions the brand does to the value it derives from those actions. A straightforward example of this is when a martech vendor claims, "We improve the brand's CX by enhancing offers and 'next best actions,' resulting in more clickthroughs and conversions." Or, you might hear an executive say, "We improved our CX by implementing self-service, which reduced call volume and headcount, thus saving us ...
Tags: Seo, Customer Experience, Gartner, Augie Ray


How Do Your Customer Experience Scores Compare to Competitors? Who Cares?

Photo by Element5 Digital  on  Unsplash Virtually every customer experience (CX) leader struggles with one common issue: How do I acquire the attention and commitment I need from bosses and peers? How do I get them to care so that the CX program can secure the necessary budgets, collaboration, and resources? Some CX leaders turn to benchmarks--the relative scores received by the company versus its competitors--to gain consideration within their organizations. These leaders hope to earn at...
Tags: Amazon, Seo, Customer Experience, Gartner, Benchmarks, Nps, USAA, CX, Customer Satisfaction, Net Promoter Score, Augie Ray, CSAT, Element5 Digital, JD Powers, NPS CSAT


The Dwindling Well of Forgiveness for Your Post-COVID Customer Experience

Photo by Marco Bianchetti on Unsplash.com Last March and April, as businesses struggled to implement "work from home" policies and contain service disruptions, something remarkable happened: Customer satisfaction scores rose. Clients and Voice of the Customer platforms reported that VoC scores improved quite broadly across categories and businesses.Why would customers report more satisfaction as service quality declined? Forgiveness. As your customers fought to adapt to the new pandemic...
Tags: US, Brands, Seo, Customer Experience, United States, Gartner, Forgiveness, Voice of the customer, Augie Ray, Marco Bianchetti, COVID-19


Gartner Expands Its Definition of Customer Experience Management (CXM)

Photo by Ross Findon on Unsplash Every now and then, there comes a time to recognize that the world has changed. My peers and I at Gartner spent several months discussing, debating, and building consensus for a change to our definition of customer experience management (CXM). Given the increase in investment in and the growing maturity of CXM programs, we felt the time had come to advance and expand our definition.Our existing definition was, "The practice of designing and reacting to cus...
Tags: Seo, Customer Experience, Gartner, Customer Experience Management, Augie Ray, CXM, Ross Findon


Explicit and Implicit Changes Drive Customer-Centric Culture

Many leaders try to change their corporate culture to be more customer-centric. In a recent poll of 57 CMOs, we asked the top five questions that are most urgent to bring success to the marketing department in 2022. Three of the top four answers require leaders to operationalize their customer experience (CX) data, values, and processes into their company's culture and employees’ daily jobs:How can bring the voice of the customer to cross-functional business decisions (e.g., new product developm...
Tags: Seo, Gartner, Nps, Emerson, USAA, Augie Ray, Patrick Fore, Implicit Changes Drive Customer Centric Culture, Implicit Customer Centric Culture Change Often, Unsplash Ralph Waldo Emerson


Three Things To Know About 2020 Customer Experience Trends

Year-end articles and blog posts about hot trends are popular. People enjoy reading speculative predictions, and writers are happy to collect the clicks earned by lofty and alarming statements about the pace and breadth of change. Since both writers and readers love them, the annual slew of CX predictions are arriving, and you can find plenty of posts and articles about the Customer Experience trends you “must be aware of” and “must get ready for” in 2020. But must you? Really?I’ll share some ob...
Tags: Seo, Customer Experience, Unilever, Gartner, Honest Company, EBITDA, CX, Augie Ray, SmileDirectClub


Customer Experience and the "Next Best Action" Dilemma

Understand your next best action before you leap!Photo by Shane Rounce  on  Unsplash As an analyst covering customer experience, I am often briefed by multichannel, personalization, and marketing automation platforms. Many promise to help brands improve their customer experience by identifying and executing the "next best action" for each of their individual customers. The idea, in theory, is that your brand can improve its customer experiences and relationships by performing the one n...
Tags: Marketing, Seo, Customer Experience, Gartner, Measurement, Metrics, Augie Ray, Shane Rounce, Next Best Action


COVID-19 and the Rise Of Intermediate-Term Business and Marketing Planning in 2020

Photo by  John Gibbons  on  Unsplash Phrases like "medium-term" and "intermediate-term" have been lost from our business lexicon, it seems. According to Google Trends, searches for these keyphrases have declined 50% or more in the past 15 years. But 2020 is going to be the year intermediate-term planning becomes necessary. Now is an excellent time to consider what that may mean for preparing and managing your business for the impact of the COVID-19 pandemic.Back when I went to school, we...
Tags: Google, Cdc, Marketing, US, Business Planning, Seo, Gartner, Nba, John Gibbons, Augie Ray, Pandemic, COVID-19, Johns Hopkins Covid, Worldometer


'Automate or die!' Gartner reckons most biz apps will be developed via low-code by the people who use them

Also: AI is near the 'trough of disillusionment' Gartner analyst Milind Govekar believes that application development is moving to "low code or no code," and software development shifting to "assembly and integration."…
Tags: Software, Gartner, Milind Govekar


Truckers at 2 backlogged US container ports have collectively sat idling for 50 years so far in 2021, data suggests

Containers stack up at the Port of Los Angeles, California. Xinhua/Getty Images Truckers at two major US ports have collectively sat idling for 50 years in 2021, data suggests. The average trucker has already spent more time idling than any of the previous three years, the data showed. Big US ports are clogged with containers because of a breakdown in the global supply chain network. Truckers at two backlogged US container ports have collectively sat idling for 50 years so far in 2021, dat...
Tags: Transportation, New York, News, California, White House, US, Trends, Supply Chain, Bloomberg, New Jersey, Port Of Los Angeles, Gartner, Truckers, Port of Long Beach, Lytx, Mary Hanbury


8 Critical Skills For A Career In Cloud Computing

By 2023, it’s estimated the worldwide global cloud computing market will be worth $623 billion. And IT analyst company Gartner predicts that 50% of all companies around the globe will adopt cloud... [[ This is a content summary only. Visit my website for full links, other content, and more! ]]
Tags: Technology, Jobs, Cloud Computing, World, Innovation, Gartner


How Data Analytics Can Change the Way Law Firms Do Business

This submission is part of a column swap with the American Association of Law Libraries (AALL) bimonthly member magazine, AALL Spectrum. Published six times a year, AALL Spectrum is designed to further professional development and education within the legal information industry. Slaw and the AALL Spectrum board have agreed to hand-select several columns each year as part of this exchange.  A recent Law.com article by Dan Clark highlighted a startling finding: “General counsel are increasingly lo...
Tags: Microsoft, Law, Gartner, ESG, Mansfield, Lisa, Ballard, Dan Clark, American Association of Law Libraries AALL, Ballard Spahr, Ballard Spahr LLP, Financial Management, Legal Information, Client Services, Mansfield Rule, Mansfield Certification Plus


Over half of digital govt initiatives failing to scale, expand reach

Despite having a digital push and increased investments, 55% of digital government programmes are failing to scale up and increase their reach, according to a report by market research firm Gartner. At least 10% of respondents said that they were at the early stages of experimenting or deploying citizen facing digital services, while only 5% felt that they were at the top of the maturity scale. The survey said that 24% of the government organisations were classified as digitally advanced, deliv...
Tags: Business, News, Gartner


Take our return-to-office survey to help us understand how employees feel about their companies' remote work policies

Insider Many companies have been working remotely for over a year. Now it's time for them to decide when and how to return, and the first policies are being announced. Have an opinion? Take our survey. Do you miss the office? Share your opinion in our global survey Should you bring your employees to the office five or two days a week?Who should decide on the time and date of return to the office: management boards, teams, or employees themselves? Offices are (probably) coming back...
Tags: Apple, Google, Amazon, Lyft, Asia, Microsoft, Labor, Disney, US, Trends, Remote Work, Nike, Joe Biden, Tim Cook, Gartner, Airbnb