Posts filtered by tags: Helpshift[x]


 

What to Expect in 2019: Retail Trends

By Rieva Lesonsky Most of us small business owners start the new year with mixed emotions. We’re hopeful and optimistic about growing our businesses, yet with anxious about all the challenges we know we’ll face. To find out what lies ahead, I’ve collected a number of tips, predictions and advice from people in the know. We’ll be exploring general consumer, financial and economic trends, as well as what to expect in the fields of marketing, technology, retail, HR and money. We also have contribu...
Tags: Amazon, Facebook, Business, Instagram, Youtube, Disney, US, Billie, Sales & Marketing, Walmart, Customers, United States, Victoria, Ibotta, Right Now, Justine


10 Resolutions You Should Make for Your Small Business This Year

With the 2018 in full swing, people are making New Year’s resolutions left and right. You might want to lose weight, stop smoking or actually start visiting your parents. Those are great but don’t limit yourself to personal resolutions. Small businesses need to gear up for the next year as well and prepare for the changes we’re likely to see. Make some resolutions that will get you ahead of the ball, instead of getting crushed under it! The 10 Kinds of Resolutions You Should Make for Your Small...
Tags: Google, Amazon, Sales, Start, Helpshift, SpeedPro Imaging


AI-Powered Mobile Chatbots Promise More Efficient Customer Service

Helpshift's new Web Chat application uses AI to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will help customers provide enterprise-grade support to their customers, according to the company. "We have taken our mobile expertise and built a mobile-first conversational chat experience with built-in AI chatbots to drive huge efficiency gains in large-scale chat operations," noted CSO Abinas...
Tags: Ecommerce, Cto, Helpshift, Abinash Tripathy


Survey: In-App Customer Support Is a Winner

Consumers want mobile apps with good in-app customer support, suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United States this spring. Among the survey's findings: Eighty-nine percent of respondents said they would recommend an app if a customer support agent proactively contacted them while they were experiencing problems. On the flip side, 47 percent of respondents said they would delete apps that did not ...
Tags: Ecommerce, United States, Helpshift, Radius Global Market Research


Report: Half of Americans Delete Apps Without Good Customer Support

It’s the effective kiss of death for mobile apps — poor customer service. Helpshift, a company focused on the customer support industry through enterprise-level, in-app customer experiences, today announced the results of a survey conducted by Radius Global Market Research June 12-13, 2017, among adults ages 18+, that explored Americans’ feelings about email, messaging and proactive customer support. The big takeaway? Customer support is critical for app success. More than three-quarters of Amer...
Tags: Apps, Marketing, Mobile Apps, Mobile Advertising, Helpshift, Radius Global Market Research, Abinash Tripathy Founder


A New Service Model

People concerned about automation killing jobs might look at Helpshift's strategy and similar automation approaches that build help or support into mobile apps. These new models are re-inventing support to get the job done. Sure, they provide automated support in lieu of conventional agents, but they do so at a level where it often can be uneconomic to position live agents. True, these apps provide less attention than a live person. Here's the thing, though -- sometimes all customers want is...
Tags: Ecommerce, Helpshift