Posts filtered by tags: Hospitality[x]


 

I'm a former restaurant manager who quit the industry to become an Uber Eats driver. I earn the same amount of money and I get to spend more time with my kids.

Michael Urbach spent nearly three decades managing restaurants – but he left the industry during the pandemic, and doesn't plan to return.Courtesy of Michael Urbach Michael Urbach spent nearly 30 years in the restaurant industry before becoming an Uber Eats driver. He said he can't imagine ever returning to hospitality. Urbach spoke to Insider's Grace Dean about why he made the move. This as-told-to article is based on a conversation with Michael Urbach, a 51-year-old Uber Eats dr...
Tags: Work, Transportation, Jobs, News, Restaurants, Employment, Los Angeles, Trends, Unemployment, Retail, Wages, Hiring, Hospitality, Urbach, Labor Shortage, Hospitality Workers


A grandmother and her 6-year-old granddaughter were kicked out of a Georgia hotel in their pajamas after leaving a 3-star review, a report says

Hotels.com said it had temporarily removed the hotel from its site while it conducted an investigation.S3studio/Getty Images A grandmother told WXIA a Georgia hotel kicked her out after she left a three-star review. Shortly after flagging problems with the pool and toilet, police told her to leave, she said. Hotels.com, where she left the review, has since removed the establishment from its site. A grandmother and her six-year-old granddaughter were kicked out of a Georgia hotel after leaving...
Tags: Travel, News, Trends, Georgia, Hotel, Retail, Wyndham, Hospitality, Hotels.com, Baymont, Baymont Inn, WXIA, Leger, William Barrett, Vyas, Helen Georgia


A woman and her 6-year-old granddaughter were kicked out of a Georgia hotel in their pajamas after leaving a 3-star review, a report says

Helen, Georgia, is located close to Yonah Mountain.SeanPavonePhoto/Getty Images A grandmother told WXIA that a Georgia hotel kicked her out after she left a three-star review. Shortly after she flagged problems with the pool and toilet, police told her to leave, she said. Hotels.com, where she left the review, has since removed the establishment from its site. A woman and her 6-year-old granddaughter were kicked out of a Georgia hotel after leaving a three-star review, a report by the local n...
Tags: Travel, News, Trends, Georgia, Hotel, Retail, Wyndham, Hospitality, Hotels.com, Baymont Inn Suites, Baymont, WXIA, Leger, William Barrett, Vyas, Helen Georgia


What Will You Feed Them?

Everyday I feel as if I am rushing ten steps forward and twelve steps back. Between work, laundry, clutter, wedding plans, church, my non-profit launch, and then family mealtimes, sometimes my days end, and I simply ponder how the kids can be hungry again. For years, I’ve been a huge proponent of my tongue in cheek phrase: “The ministry of making you feel better about yourself.” Today’s disclosure is that I’ve worn the same cute (and still smelling fresh) outfit three days in a row because I kne...
Tags: Holidays, Inspiration, Community, Christ, Hospitality


Shake Shack restaurateur Danny Meyer on why having an appetite for risk is good for business

Meyer looks for hires with strong emotional skills. For him, that is more important than technical skills. Scott McDermott Danny Meyer is a restaurateur and creator of eateries like Shake Shack and Gramercy Tavern. Even when facing short-term chaos, he says business owners should focus on long-term survival. You have to go outside your comfort zone and be willing to make mistakes to be successful, says Meyer. Danny Meyer is no stranger to crisis.The first crisis Meyer experienced as a rest...
Tags: Japan, Leadership, China, New York City, US, Trends, Strategy, Management, Rome, Restaurant, Italy, Shanghai, Meyer, Hospitality, Nordic, Danny Meyer


Hotel bosses are finally getting it: People don't want to work for them anymore

Americans are quitting their jobs over wages, benefits, and working conditions - which are all notoriously poor in the hotel industry. Joe Raedle/Getty Images Hotel CEOs are finally acknowledging that the industry needs better wages and benefits. Employment has plummeted during the pandemic, and average wages are below those in other industries. "We've got some heavy lifting to do" to encourage staff to return, Marriott International's CEO said. Hotels are struggling to hire as yea...
Tags: Jobs, News, Hotels, US, Employment, Trends, Economy, Unemployment, Hilton, Marriott, Hotel, Retail, Wages, Hiring, Hospitality, New York University


A Chicago pizzeria had to temporarily close because of the labor shortage. Its owner said it was the first time it's happened - and it cost him $5,000.

Businesses across the US are suffering from a huge labor shortage as staff quit their jobs in search of better wages, benefits, and working conditions. Justin Sullivan/Getty Images A pizzeria in Chicago couldn't open on Sunday because of short-staffing, costing it $5,000, its owner said. The owner of Coalfire Pizza said some staff had quit for higher-paid jobs at larger restaurants. People were avoiding restaurant jobs partly because of a reputation of toxic work environments, he said....
Tags: Work, Jobs, News, US, Employment, Trends, Georgia, Economy, Chicago, Restaurant, Unemployment, Pennsylvania, Retail, Cbs, Hiring, Hospitality


A Chicago pizzeria said it temporarily closed because of the labor shortage, costing it $5,000. Its owner said job applicants weren't turning up to interviews.

Businesses across the US are suffering from a huge labor shortage as staff quit their jobs in search of better wages, benefits, and working conditions. Justin Sullivan/Getty Images A pizzeria in Chicago couldn't open on Sunday because of short-staffing, costing it $5,000, its owner said. The owner of Coalfire Pizza said some staff had quit for higher-paid jobs at larger restaurants. People were avoiding restaurant jobs partly because of a reputation of toxic work environments, he said....
Tags: Work, Jobs, News, US, Employment, Trends, Georgia, Economy, Chicago, Restaurant, Unemployment, Pennsylvania, Retail, Cbs, Hiring, Hospitality


A 46-year-old Italian restaurant in St. Louis said it closed because it couldn't find enough staff. "There's nothing more we can do," its owners said.

The hospitality industry has been hit especially hard by the labor shortage. Horacio Villalobos#Corbis/Corbis via Getty Images Balducci's, an Italian restaurant in St. Louis, said it was forced to close because it couldn't find enough staff. "When we can't find enough people to staff the operation, there's nothing more we can do," its owners said. Restaurants have been cutting their hours and closing their dining rooms due to understaffing. A 46-year-old Italian restaurant ...
Tags: Work, Facebook, Jobs, News, Restaurants, US, Employment, Trends, Economy, Unemployment, Pennsylvania, Missouri, Retail, Manhattan, St. Louis, Hiring


Independent restaurants are being crushed by the labor shortage. They're raising prices, cutting opening hours, and even closing down for good.

Staff have been leaving the industry in search of better wages, benefits, and working conditions. Álex Cámara/NurPhoto via Getty Image Independent restaurants are struggling to operate because they can't find enough staff. Owners are slashing opening hours, raising prices, and returning to the kitchens themselves. One said he closed his restaurant after larger companies poached staff with offers of higher wages. Independent restaurants are being crushed by the labor shortage.Their desp...
Tags: Work, Jobs, News, Restaurants, US, Employment, Trends, Economy, Unemployment, Pennsylvania, Retail, Starbucks, Hospitality, Alignable, McDonald, Grove


The US government should start paying people to go back to work to help ease the labor shortage, billionaire investor Barry Sternlicht says

Barry Sternlicht said that the economy "can't really recover until people come back to work." Craig Barritt/Getty Images Starwood Capital CEO Barry Sternlicht said the government should pay people bonuses to return to work. It can then get the money back through taxing people who are newly employed, Sternlicht said. This would help ease the labor shortage, he told CNBC. The US government should pay people to return to work during the labor shortage, according to billionaire Barry Stern...
Tags: Work, Politics, Jobs, News, Hotels, US, Employment, Trends, Economy, Unemployment, Brooklyn, Retail, Miami, Cnbc, Hospitality, BLS


A young manager says his restaurant is mostly empty since lockdown ended - and glowing reviews may not be enough to save it

Restaurant owner Jason Lawrence pictured in front of his establishment. Jason Lawrence The owner of the Tartan Rooster said the establishment has few customers and he doesn't know why. Jason Lawrence runs the top-rated business, which is based in Kincardine, Scotland. He told Insider he's taking it "week by week" because it could close at any moment. See more stories on Insider's business page. A 22-year-old restaurant boss has expressed frustration that his highly rated esta...
Tags: UK, News, US, Trends, Business Owners, Economy, Restaurant, Retail, Wisconsin, Hospitality, National Restaurant Association, Lawrence, Labor Shortage, Jason Lawrence, COVID, Covid And Economy


Restaurant owner begs public to help his business stay open after bookings dwindle, despite 5-star reviews

The climate for restaurant owners remains extremely tough. Thomson Reuters A young restaurant owner is pleading with the public to help keep his establishment open. He told Alloa Advertiser he will be forced to shut down unless more people come and eat there. The Tartan Rooster has been deeply impacted by a loss of sales due to the COVID-19 pandemic. See more stories on Insider's business page. A young restaurant owner is begging the public to help him keep his highly rated establi...
Tags: Google, UK, News, US, International, Trends, Business Owners, Restaurant, Retail, Baltimore, Thomson Reuters, Hospitality, Baltimore Maryland, Restaurant Closures, Labor Shortage, Jason Lawrence


Restaurant owner begs public to help his business stay open after bookings dwindled, despite 5-star reviews

The climate for restaurant owners remains extremely tough. Thomson Reuters A young restaurant owner is pleading with the public to help keep his establishment open. He told Alloa Advertiser he will be forced to shut down unless more people come and eat there. The Tartan Rooster has been deeply impacted by a loss of sales due to the COVID-19 pandemic. See more stories on Insider's business page. A young restaurant owner is begging the public to help him keep his highly rated establi...
Tags: Google, UK, News, US, International, Trends, Business Owners, Restaurant, Retail, Baltimore, Thomson Reuters, Hospitality, Baltimore Maryland, Restaurant Closures, Labor Shortage, Jason Lawrence


Starbucks baristas want you to stop asking them to blend food into your drinks

Former Starbucks baristas say customers have asked them to blend cake, cake pops, Danish pastries, cookies, brownies, and bananas into drinks - usually Frappuccinos. Grace Dean/Insider Starbucks baristas are allowed to blend fruit into drinks, but not other food items. Still, baristas say some customers request that cake, pastries, or egg bites be blended into drinks. One said she'd even asked been asked to add protein shakes to drinks. See more stories on Insider's business page. ...
Tags: Coffee, Food, Florida, News, Trends, Indiana, Fast Food, New Jersey, Retail, Starbucks, British Columbia, Hospitality, Rivera, Frappuccino, Starbucks Drinks, Grace Dean


Is Jesus’ Sweetness on My Menu?

I’m in my kitchen looking through old cookbooks for a recipe for Church Social Frappé. If you remember, the frothy concoction was made with fruit sherbet and lemon-lime soda pop. Hardly anybody back then was counting calories or sugar content. It just tasted good. Served up at church socials from a fancy bowl with a pretty ladle, it was splashed into Styrofoam cups, at the least, or fancy glasses, at the most, and most everybody enjoyed it. I hadn’t thought of the treat, however, in years. But w...
Tags: Love, Generosity, Inspiration, Jesus, John, Hospitality, Peter, Patricia, PAUL, Jesus Himself, NIV, Encouragement, God's Love, All That Is Secret, Church Social Frappé


10 US cities, including New York, DC, and San Francisco, lost almost all their business travel revenue this year

Diego Cervo / Shutterstock.com Fallout from the coronavirus pandemic is wiping out a decade's worth of revenue and job growth, a report says. Corporate, government, and group travel is the industry's largest source of revenue. Travel revenue has been hammered by remote work and a new surge in COVID-19 cases. See more stories on Insider's business page. US cities across the country will lose millions, and in some cases billions, of dollars in revenue in 2021 as far fewer people...
Tags: Travel, Transportation, New York, News, Congress, Hotels, US, San Francisco, Trends, Remote Work, Chicago, Washington Dc, Bill Gates, Hilton, Las Vegas, Business Travel


'Virtual' restaurant brands are all the rage. Here's why stir-fry chain Genghis Grill created an almost-identical delivery-only brand.

Demand for food delivery continues to surge. hxdyl/Shutterstock Stir Fry Chef is a "virtual" delivery-only restaurant brand created by Genghis Grill. All of Stir Fry Chef's food is prepared in Genghis Grill kitchens. Adding the Stir Fry Chef brand helps Genghis Grill reach different customers, an exec told Insider. See more stories on Insider's business page. Genghis Grill is a Mongolian restaurant chain that specializes in customized stir-fry dishes. Stir Fry Chef is a Mongolian r...
Tags: Food, London, News, Restaurants, US, Trends, Fast Food, Retail, Delivery, Hospitality, Sweeney, Applebee, Dickey, Genghis Grill, Ghost Kitchens, Grace Dean


I kept the doors of my NYC bar open on 9/11 to help comfort my neighbors. It taught me the value of community - which has been crucial during the pandemic.

Charles von Herrlich is the owner of Von Bar in New York City. Charles von Herrlich Charles von Herrlich is the owner of Von Bar in New York City, which he opened after the 9/11 attacks to try to provide a place of comfort for people. After surviving the pandemic, von Herrlich says he's learned the importance of building a community around your business. This is his story, as told to freelance writer Meira Gebel. See more stories on Insider's business page. This as-told-to essay ...
Tags: New York, News, NYC, New York City, Bars, Careers, Trends, Retail, Brooklyn Bridge, Hospitality, Nordic, Bleecker Street, 9-11, First Responders, Herrlich, 9/11 Anniversary


Some restaurant staff are at breaking point amid tough working conditions. One former worker says men frequently yelled at her over mask mandates.

A server clears a table as patrons dine outdoors. Watchara Phomicinda/MediaNews Group/The Press-Enterprise/Getty Images Restaurant staff are continuing to struggle with the labor shortage and pandemic working conditions. "Every cook I know is overworked," Brandon Medina, a line cook, told The Seattle Times. Another worker suffered stress-induced eczema due to tougher working conditions. See more stories on Insider's business page. A severe labor shortage, combined with the impact of en...
Tags: News, Cdc, White House, Trends, Indiana, Retail, Seattle, Sephora, Hospitality, Medina, Seattle Times, Krispy Kreme, Stowell, Restaurant Business, Labor Shortage, Brandon Medina


1 in 3 Americans says a COVID-19 vaccine mandate would deter them from dining in a restaurant

Vaccine and mask mandates would deter 1 in 3 Americans from dining in restaurants. halbergman/Getty Images About a third of Americans would be put off dining in a restaurant if a vaccine mandate was in force. But an equal proportion would be more likely to dine indoors with such a mandate in place, a survey found. New York City and San Francisco are mandating vaccines for indoor dining. See more stories on Insider's business page. One in three Americans say they'd be less likely to...
Tags: News, Cdc, New York City, US, America, Los Angeles, San Francisco, Trends, Restaurant, Healthcare, Delta, Retail, Hospitality, National Restaurant Association, Times Square, McDonald


1 in 3 Americans says a COVID-19 vaccine or mask mandate would deter them from dining in a restaurant

Vaccine and mask mandates would deter 1 in 3 Americans from dining in restaurants. halbergman/Getty Images About a third of Americans would be put off dining in a restaurant if a vaccine mandate was in force. But an equal proportion would be more likely to dine indoors with such a mandate in place, a survey found. New York City and San Francisco are mandating vaccines for indoor dining. See more stories on Insider's business page. One in three Americans say they'd be less likely to...
Tags: News, Cdc, New York City, US, America, Los Angeles, San Francisco, Trends, Restaurant, Healthcare, Delta, Retail, Hospitality, National Restaurant Association, Times Square, McDonald


Remembering Hooters Air, the "breastaurant" in the sky

From 2003-2006, the restaurant Hooters briefly had an airline called Hooters Air. The carrier was marketed towards golfers in an effort to bring casual and tournament players to Myrtle Beach golf courses. "Two 'Hooters Girls,' dressed in their restaurant uniforms, were on each flight assisting the (traditionally attired) in-flight crews with hospitality duties." — Read the rest
Tags: Video, News, Flight, Airlines, Airport, Hospitality, Myrtle Beach, Hooters, Hooters Air, Hooters Girls


The CEO of a smoothie chain with 1,000 stores says his best-performing cafes are the ones that pay staff the most

Restaurants, hotels, and stores all say they're struggling to find workers. Watchara Phomicinda/MediaNews Group/The Press-Enterprise/Getty Images The CEO of Tropical Smoothie Cafe says his best-performing cafes are the ones that pay the most. A crippling labor shortage has forced companies, including Tropical Smoothie Cafe, to raise wages. The labor shortage had left left some franchisees losing sleep, Charles Watson told Insider. See more stories on Insider's business page. The CE...
Tags: News, Employment, Trends, Strategy, Economy, Restaurant, Retail, Watson, Starbucks, Cafe, Hiring, Hospitality, Taco Bell, McDonald, Chick, Tropical Smoothie Cafe


A Manhattan restaurant owner says about 20% of his staff plan to resign over NYC's vaccine mandate

Art Depole and his brother Nick own the Mooyah restaurant in New York's Times Square. Mooyah Burgers, Fries & Shakes Some staff at an NYC restaurant say they'll quit if they have to get vaccinated, its owner said. The city will start enforcing a vaccine mandate for restaurant staff after September 13. Some staff at Mooyah, in Times Square, have said they'll leave for retail, which doesn't have a mandate, a co-owner said. See more stories on Insider's business page. A fi...
Tags: New York, News, NYC, New York City, US, San Francisco, Trends, Restaurant, Healthcare, Retail, Manhattan, Bill De Blasio, NICK, Hospitality, Times Square, Liu


A restaurant in San Francisco's Chinatown is paying staff $1.6 million over claims that it stole their tips and failed to pay wages

San Francisco's Chinatown. Geok N. Leong/Contributor/Getty Images A San Francisco restaurant is paying workers $1.6 million to settle claims of unpaid wages and stolen tips. Z & Y, a Sichuan restaurant in Chinatown, is paying 22 workers roughly $73,000 each. The owners deny illegal conduct, but have decided that defending themselves is too expensive, their lawyer said. See more stories on Insider's business page. Z & Y, a Sichuan restaurant in San Francisco's Chinatown, is payi...
Tags: News, California, Restaurants, San Francisco, Trends, Retail, Starbucks, Labor Laws, Chinatown, Hospitality, Sichuan, San Francisco Chronicle, Chronicle, Asian Law Caucus, Grace Dean, Chinatown Geok N Leong Contributor Getty Images


'They're trying to make their money back by hurting us': Hotel staff are struggling to find work as their industry rebounds without them

At a protest at The Modern Honolulu, bartender Jason Maxwell calls on the hotel to bring back more workers whose services were scaled back during the pandemic. Bryant De Venecia/Unite Here Many hotels and resorts are seeing reservations start to return to normal levels again. A lot of their staff, however, remain out of work after hotels and resorts cut back on services. The result is financial stress, more work for staff who have returned, and a poor guest experience. See more stories on...
Tags: Travel, Hotels, US, Trends, Canada, Hilton, Marriott, Maxwell, Hospitality, Honolulu, American Hotel Lodging Association, Chris Nassetta, Hilton San Francisco Union Square, Landaverde, Modern Honolulu, Sarah Jackson


A hotel manager seeking 3 new hires said he was flooded with 115 applicants in 48 hours despite the labor shortage rocking the hospitality industry

Businesses in the hospitality industry are scrambling to find workers as travel rebounds amid a huge labor shortage. Joe Raedle/Getty Images The owner of two hotels in Bellingham, Washington, said staffing hasn't been a problem for him. He credits this to the company culture, alongside its suite of perks like bar credits for staff. People are traveling again and hotels, bars, and restaurants are feeling the strain. See more stories on Insider's business page. A hotel manager in Bel...
Tags: Travel, Washington, Hotels, Trends, Economy, Hotel, Retail, Leo, Hospitality, Bellingham, Ricci, Florida Atlantic University, Bellingham Washington, Joe Raedle Getty, California Pizza Kitchen, Kevin Harrington


Maldives resorts are paradise for guests, but some staff say they feel like second-class citizens. One hotel giant is trying to change that.

While the Maldives is paradise for guests, it isn't necessarily a dream for resort staff. MelanieMaya / Getty Images Maldives' resorts are often considered paradise on earth. But for staffers, who live tucked away from guests' sight in the middle of the island, resort life can come with hard realities. Pontiac Land Group is trying to change that by creating a staff campus on an island of its own. See more stories on Insider's business page. Kevin Willis has worked at three ...
Tags: Travel, Google, Singapore, International, Trends, Gm, Resort, Maldives, Hospitality, Pontiac, Ritz Carlton, Willis, Clayton, Capella, Capella Hotel Group, Kevin Willis


A second California venue refused to host Matt Gaetz' and Marjorie Taylor Greene's 'America First' tour

Matt Gaetz and Marjorie Taylor Greene Drew Angerer/Getty Images; Joe Raedle/Getty Images A convention center in Riverside, California, has refused to host Reps. Marjorie Taylor Greene and Matt Gaetz' "America First" event. The decision was made by a private company that operates the venue, the Riverside mayor said. A hotel last week said it wouldn't host the event once it realized that Gaetz and Greene were the featured speakers. See more stories on Insider's business page. A c...
Tags: Florida, Politics, News, California, Trends, Georgia, House, Hotel, Republican Party, Orange County, Hospitality, Riverside, Orange County Register, Greene, Anaheim Event Center, Dawson