Posts filtered by tags: John Hendrie[x]


 

Plan for What Is Coming | By John Hendrie

Well, we really do not know what that is or what it will look like, but change is inevitable, shifting, declarative, sneaking and lasting in many cases. And, you, as the Brand architect, must prepare, react and manage the current disruption and ultimate reentry into the marketplace. As demand shifts, service and product quality become more important and scrutinized. You have a choice - you can reintroduce yourself with a faint fizzle or bust upon the stage with dramatic bursts.
Tags: Travel, John Hendrie


What This “New World” Means for Us in Hospitality | By John Hendrie

Nowadays, for those of us who work in Hospitality throughout the world, it is getting harder to get out of bed. It seems as though everything is going "…to Hell in a handbasket". And, of course, the soothsayers emphasize worse rather than better horizons.
Tags: Travel, John Hendrie


How to Get That Wayward Employee’s Attention | By John Hendrie

In this new world of changing market dynamics, we have the typical response - we ask more of our employees. In many cases, we just pile on the extra assignments, "rewarding" our top employees with additional work and responsibilities. Many times, we do not even provide the proper training or resources to perform the job(s). Across the board we are demanding more for or with less. We end up with overburdened employees or those who simply are not interested in excelling or paying attention ...
Tags: Travel, John Hendrie


Return to Basics – Time to Rethink Your Guest’s Experience | By John Hendrie

Wow, just look at that magnificent sunset! My, that was a super ride on Flicka! Zowie, I cannot take any more of the chef's creation! All memorable experiences one would say. However, how about these comments. Ugh - there is hair in the tub! Egad, there is lipstick on this glass! Does anyone want this condom I found in the bureau? Which series of comments would prevail in your memory?
Tags: Travel, John Hendrie


Hospitality Is the Ultimate Cachet - Images Planted, Dreams Launched! | By John Hendrie

The marketplace is bustling with experiences for consumers to consider. It hurts your head! However, Colleagues, we've got it, and others want it. The term, hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality represents a most worthy cachet, and we cannot afford to lose that edge.
Tags: Travel, John Hendrie


AirBnB Could Change The World | By John Hendrie

Sometimes you can have a great notion, which will go nowhere due to a variety of constraints. Other times it is a "no brainer". AirBnB is already changing the face of lodging and the Visitor Experience. Now, it has that opportunity to change the world to "Green", and it would be so easy to do.
Tags: John Hendrie


Those Airline Baggage Charges Will Kill You! | By John Hendrie

Well, maybe not kill you but at least bring on intensive heart burn. It used to be so much fun to travel by air. Years ago we used to dress up for the flight, order whatever beverage we wanted, the food served was palatable and customer service was king. Oh woe and alas, things have changed. Now, we are herded aboard, perhaps given a small snack bag of goldfish, get our knee caps shattered by the folded seat in front of us, and pay liquor prices like we were at a swanky hotel bar. Don't m...
Tags: Don, John Hendrie


Hospitality Is the Ultimate Cachet | By John Hendrie

Folks, we've got it, and others want it. The term, hospitality, evokes certain emotions and expectations, and we are the practitioners who make it work. We fulfill the dreams and deliver the goods. Hospitality represents a most worthy cachet, and we cannot afford to lose that edge.
Tags: John Hendrie


Beyond the Automat - By John Hendrie

As a youth, my mouth watered and eyes grew bigger whenever I had that chance to dine in an Automat, joyous with a handful of quarters. This was distinct a dining experience, beyond the typical restaurant or catered event.
Tags: John Hendrie


Your Hospitality 'Touch' in Restaurants Matters - By John Hendrie

Definitions get redefined. Once upon a time, 'touch' meant some human interaction.
Tags: John Hendrie


Snoozebox - Lodging Like Legos! - By John Hendrie

It probably started with tents and then we saw generations of Port-o-Poties festooning the landscape - maneuverable/relocatable options for those who ordinarily might have none. But, that is so last century. [Link to media]
Tags: John Hendrie


Bad Customer Behavior Demands Action - By John Hendrie

We in Hospitality often face dicey situations with our customers, who may be unhappy with an aspect of their experience with us. Too often, we cave, giving in to their complaints with some type of restitution, heavily laden with apologies.
Tags: John Hendrie