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What is a Softphone and How Can it Benefit Your Small Business?

Anyone who has spent time looking into a business phone service has probably heard of a softphone. So, chances are you’ve already asked yourself, what is a softphone? How does it differ from regular IP phones? And do you really need one? Keep reading for the answers to all of those questions, and more. What is a Softphone? So, you’ve stumbled across the term softphone during your VoIP research but aren’t entirely sure what it means. It’s pretty simple! A softphone is a software program that’s...
Tags: Sales, Technology Trends, DepositPhotos, Nextiva


How to Turn a ‘No’ Into a ‘Yes’

For most sales professionals, the hardest part of cold calling is overcoming objections. Objections are an  inevitability of cold calling  that can take many forms: “I’m not interested.” “I don’t have budget.” “I’m using a competitor.” “We’re not ready yet.” “We don’t need to change.” “Just send me some information.” The list goes on. The good news is — there are proven cold calling tips you can use to overcome objections and be more persuasive as a sales professional. 14 Tips for Overcoming...
Tags: Sales, Don, Alex Taylor, DepositPhotos, Publisher Channel Content, Nextiva, Paula White, Morgan Ingram, Lauren Bailey, Lee Bartlett Founder, Bartlett Consulting Group LinkedIn, Rex Biberston COO, David Dulany, Travis Henry Director, McWatters, Dionne Mischler


#523 Data Privacy and Security Basics for Protecting Your Small Business

On this episode of The Small Business Radio Show… First, is anything private in this world anymore? With all the information that is collected on us digitally, and through all the cameras that are posted everywhere including everyone’s cell phone, is anything really private anymore? More importantly, how does a small business deal with the very real issues of data privacy and data security that exists inside your company right now? We’ll show you the data privacy and security basics for protect...
Tags: White House, Sales, Barack Obama, Garrett, Marc, Georgetown Law School, Joel Libava, Marc Groman, Federal Privacy Council, Nextiva, Diane Hamilton, Garrett Sutton, Sutton Law Center, Small Business Radio Show Listen, Forbes School of Business


#522 Get Heard and Get Referred by Succeeding in the Two Moments of Truth

On this episode of The Small Business Radio Show… We first talk about how small businesses can stand out in a noisy marketplace. When there is a lot of noise in the marketplace, it makes it much more difficult for your company to be heard. But even if you are heard, you have to deal with all the distractions flying at your customer in order to keep their attention. We show you how to succeed in these two very important moments of truth so that you can get heard and then get referred. Then, it h...
Tags: Sales, Indianapolis, Dave, Steve, Joshua, Dave Nevogt, Nextiva, Joshua Davidson, Steve Woodruff, Small Business Radio Show Listen, Forbes MSNBC Fox CBS


Wondering About Customer Satisfaction? Use Some of the Survey Questions Here to Learn More

Customer satisfaction is more important today than ever before. Given the large number of choices consumers have in almost every market, companies that listen to their customers have a distinct advantage. A customer satisfaction survey is an invaluable tool for both small business owners and large corporations. Surveys can help determine how customers are feeling about an organization’s customer service, web experience, products or services. They can also help an organization get to know their ...
Tags: Sales, Nps, Marketing Tips, DepositPhotos, Nextiva, Customer Service Specific Customer, Product Shipping and Warranty Questions, General Satisfaction and Demographics Questions


#521 Is Your Online Sales Funnel Working As it Should?

On this episode of The Small Business Radio Show… We first talk about the elements of successful sales funnels. We have all heard of sales funnels, where you identify a prospect and bring them through a series of steps so they eventually become your customer. But how do these funnels work online? Then, small business owners are facing the lowest unemployment rate in a decade. What does that mean for finding skilled people to fill the jobs we need in our organizations? Finally, one of the bigges...
Tags: Sales, Rob, North America, Kabbage, Small Business Administration, Nextiva, Dave Woodward, Rob Rosenblatt, Himanshu Sue Bhatia


#520 How Courage Can Save Your Company

On this episode of The Small Business Radio Show… We first talk about courage. It’s a word that is thrown around small business and our society a lot these days – you need to have courage to start a business, you need to have courage to say what you stand for. But what really is courage? What does it take and do any of us really have it? Then, unemployment is at a record low, which means it becomes increasingly difficult for small business owners to hire and retain the right people. You have to...
Tags: Sales, Linkedin, Chicago, Bill, MetLife, Bizo, Nextiva, Bill Furlong, Small Business Solutions, Jessica Moser, Ryan Berman, Small Business Radio Show Listen, U S Group Benefits, Professional Employer Organization and Association


Business Phone Lines: How Many Do You Need and What Do they Cost?

If you’re running a business, chances are you have some sort of phone system in place. At some point you may start considering an upgrade or choosing a new business phone system altogether.  As part of this process, you’ll probably be asking yourself, “How many phone lines do I need for my business?” Let’s take a look at what goes into answering that question. What is a Business Phone Line? The phrase “phone line” is a holdover from the past days of analog phone systems. Back then, it was use...
Tags: Sales, Publisher Channel Content, Small Business Operations, Nextiva, Business Phone Lines, Number of Phone Numbers For, Small Business Phone Service Small, Government Government


#519 What Does Love Have to Do with Sales and Marketing?

On this episode of The Small Business Radio Show… Writing copy associated with your business is so critical, whether it’s the latest marketing piece, copy on your website, or a blog post or a letter thanking a customer. Copy is all part of the brand story you are consistently telling your customer. We show you why the most effective marketing copy is love-based copy, and how to write it. Then, we talk about how one of the biggest problems that small businesses have is that the applications that...
Tags: Sales, Gm, Harvard Business School, ASCEND, Nextiva, Michele Pariza Wacek, Prescott Arizona, Small Business Radio Show Listen, Nitzan Aschsaf, Yahoo Search and Sonic Bids Nitzan, Ascend Wix, Sean Cohen


Apply These 10 Customer Service Strategies from Top Brands

Product reliability and quality have become near-commodities in our world. The challenge then, for a business, is to find another way to differentiate yourself. And one of the best ways to truly engage customers is to connect with them via superior customer service. Today, let’s look at a variety of companies whose have succeeded by doing precisely this. These companies have made their mark in the marketplace with their exceptional customer experience and extraordinary customer service. Exampl...
Tags: Nordstrom, UK, New York, Jimmy Fallon, California, Samsung, Sales, Startup, Customer Service, Chicago, Italy, Manhattan, Starbucks, Zappos, Meyer, Seattle


#518 Can Combating Loneliness, Low Productivity, and Low Engagement Really Be as Simple as Putting Your Phone Down?

On this episode of The Small Business Radio Show… We first talk about how our hyperconnectivity has actually made us more emotionally isolated. Technology has created an illusion that we’re connected when in reality our overuse and misuse of it has lead to isolation, loneliness, lower productivity, and lower engagement. We show you how to create technology boundaries, put your phone in your pocket, look people in the eye, and build actual human relationships. Then, most of the messages that we ...
Tags: Sales, New York Times, Forbes magazine, Paul Jarvis, Houghton Mifflin Harcourt, Inc Magazine, BusinessWeek, Dan Schawbel, Nextiva, Small Business Radio Show Listen, Darnyelle Jervey Harmon, Incredible One Enterprises LLC


How to Set Up an IT Team for Your Small Business

In the digital age, a company’s IT team is one of the most important facets of their business. This is especially true in the SaaS world. If you’re selling software as a service, you must have a strong, well-organized IT team structure backing you. A solid team structure also helps allocate resources for customer service and business continuity. These areas are often ignored from an IT perspective unless issues escalate. How is Your Current IT Team Structured? Start by asking yourself this qu...
Tags: Sales, Google Amazon, DepositPhotos, Publisher Channel Content, Small Business Operations, Nextiva, Safelite Autoglass, Data Team Information


Thinking about a Customer Review Strategy? Here are 9 Ways to Make the Most of One

When customers speak, brands listen. That’s the baseline for doing business in a customer-centric economy. That’s why you just can’t emphasize the importance of customer reviews! Customer reviews have come a long way from simple word-of-mouth recommendations to published online assessments dissecting your product. Through social media and customer review sites, customers easily share their best and worst experiences about a brand. Thus, giving them a permanent and powerful voice in the creation...
Tags: Google, Amazon, Facebook, Sales, Linkedin, Tripadvisor, Better Business Bureau, Google Facebook, Marketing Tips, DepositPhotos, Publisher Channel Content, Nextiva, Amazon Customer Reviews, Customer Community, Northwestern University s Spiegel Research Center, Let Customer Reviews


#517 Can Emojis Really Help Business Communication?

On this episode of The Small Business Radio Show… We talk about how many relationships these days are no longer in person, but are virtual online. We show you how the rules have changed for connecting with people in this new environment, and give you tips for better connecting with people virtually. Then, many of us live our whole life thinking that striving, stress, and second-guessing are the only way to success, when in reality, it could be the one thing holding you back from true greatness....
Tags: Sales, America, Cnn, Today Show, Wall Street Journal, Corey Blake, Congressional, RTC, Nextiva, Nick Morgan, Katie Rasoul, Conscious Capitalism Press, New York Times USA Today Inc Magazine Forbes


#517 How to Connect with People in a Virtual World

On this episode of The Small Business Radio Show… We talk about how many relationships these days are no longer in person, but are virtual online. We show you how the rules have changed for connecting with people in this new environment, and give you tips for better connecting with people virtually. Then, many of us live our whole life thinking that striving, stress, and second-guessing are the only way to success, when in reality, it could be the one thing holding you back from true greatness....
Tags: Sales, America, Cnn, Today Show, Wall Street Journal, Corey Blake, Congressional, RTC, Nextiva, Nick Morgan, Katie Rasoul, Conscious Capitalism Press, New York Times USA Today Inc Magazine Forbes


#516 Why One Family-Owned Company Turned Down a $2.5B Offer to Partner with a Large Corporation and Decided to Compete with Them Instead

On this episode of The Small Business Radio Show… We first talk to the CEO of a family business about why her company turned down a $2.5B partnership offer from a large corporation. She also shares insights into being a part of a family business in Vietnam and other Asian cultures, and what special challenges she faces as a female running one of the largest businesses in Southeast Asia. Then, many small business owners don’t set up their business correctly. They incorporate their business incor...
Tags: China, Southeast Asia, Sales, Canada, Vietnam, Giants, Coca Cola, Garrett, Annalisa, Nextiva, THP Beverage Group, Annalisa Parent, Laurel Elite Books, Large Corporation, Garrett Sutton, Sutton Law Center


5 Reasons Chatbots Do a Great Job of Collecting Small Business Leads

is a necessity for many businesses — but accomplishing this goal isn’t always easy. Potential customers and clients often need a lot of details before they’re willing to give you their personal information. They need to understand what you have to offer, why they should trust you, and what they can expect in return from their investment. In many cases, prospective leads will need some assistance in finding this information on your website. And when they reach out to your company in search of ...
Tags: Sales, Marketing Tips, Nextiva


Secrets Your Mentors Never Told You About Why Your Small Business Should Sponsor Events

Studies show that events and experiences improve how audiences feel about brands. They also give you a strong push when it comes to driving sales. Over 90% of consumers feel positive about brands after participating in an event. While around 85% will likely buy from you, the benefits of event sponsorship don’t end there. Why Sponsor an Event? Here’s our list of 15 benefits to check out! What Are The Benefits Of Event Sponsorship? What you gain from events fall under two categories — measura...
Tags: Sales, Marketing Tips, Publisher Channel Content, Nextiva


What is Customer Centric Culture and How Can Having One Help Your Business

Any business that lacks a customer centric culture is well on their path to being irrelevant. But  customer service statistics  show that those that are customer-centric become profitable faster.   In a recent Aragon Research Podcast, Nextiva’s CMO, Yaniv Masjedi, and Aragon Research founder and CEO, Jim Lundy, discuss this topic . They also discuss how businesses can meet the demand for these future-forward tools. What Does it Mean to Be Customer Centric? A cust...
Tags: Sales, What Is, Jim, Aragon, Marketing Tips, Publisher Channel Content, Nextiva, Yaniv Masjedi, Aragon Research, Tomas Gorny, Customer Centric Culture, Aragon Research Podcast Nextiva, Jim Lundy, Customer Health


What is Hosted PBX and How Can it Help Your Business?

Hosted PBX (Private Branch Exchange) is a telephone exchange system that’s accessible over a cloud-based IP network. Because it’s cloud-based, access to this telephony solution is granted entirely over the internet, cutting down on hardware and software costs. There are many reasons you might suddenly be seeing or hearing the name “Hosted PBX” (also known as cloud PBX and hosted VoIP) everywhere. It’s quickly becoming one of the most popular voice communication solutions for businesses today, b...
Tags: Sales, What Is, Technology Trends, Nextiva, Shutterstock Other, PSTN Hosted PBX Platforms Servers, Hosted PBX, Nextiva Vonage Business RingCentral Mitel


What is Response Bias and Why Does It Matter When Doing Business Surveys

Your surveys matter, which is why you craft those surveys so carefully, taking to craft well-thought-out questions, vetting any survey groups or panels, and selecting the right platform. You know the data gathered from a survey can produce results that change your business direction and dictate future success. But despite all of that preparation and attention to detail, things can still go wrong. One of the main challenges? Response bias. But what is response bias? Survey Response Bias You ne...
Tags: Sales, What Is, Marketing Tips, Publisher Channel Content, Nextiva, Cronbach, Acquiescence Bias Acquiescence, Lee Cronbach, Nextiva Survey Analytics Survey


Weighing The Costs Of Voip For Business Doesn’t Have To Be Hard, Read This

VoIP, or voice over internet protocol, is almost always capable of saving you money as compared with older, legacy phone systems. That’s because providers make use of cloud-based technologies with large-scale efficiencies to bring VoIP costs down for customers. Yet like a lot of information technology services, the costs around Voice over IP (VoIP) varies. It depends on the exact choices you make when you buy. For customers, there are a lot of factors to consider when choosing a VoIP provider: ...
Tags: Sales, Power, Voice, TCO, ATA, PSTN, Publisher Channel Content, Small Business Operations, Nextiva, Office Enterprise, Choice of Phones


The A to Z of Business Telephone Systems

Business communication systems are the means by which businesses pass information along. This can be internal, among employees or external, to the general public and to customers. The most basic form of a communication system is email support and/or phone. More robust business communication systems come with support for instant messaging, video conferencing, and audio transmissions via the Internet. How businesses choose to communicate also determines the effectiveness of that communication. Th...
Tags: Sales, Skype, Massachusetts Institute Of Technology, Alexander Graham Bell, Technology Trends, Publisher Channel Content, Society for Human Resource Management, Nextiva, Business Telephone Systems, Commercial Business Phone Systems Businesses, Right Business Communication System When, Data Communications Then and Now Data


A Step by Step Guide to Improve Business Productivity

It’s important to have a productive business because it’s the best way to increase sales – something that will have a positive impact on your bottom line. However, there are many businesses who wonder how they can make this happen. The next time you look at your business in hopes of making it more productive, keep these tips in mind as you’re bound to be able to make a few of these improvements. Align Your Strategic Plan Workflow Max says it’s important to think about your business’ future bef...
Tags: Time, Sales, Nextiva, Research and Consider Solutions


How to Save Your Business Money with WiFi Calling

As mobile phones became a ubiquitous part of our daily lives, managing minutes kept costs under control. Today, we are less concerned with using minutes, and more concerned about data usage. As a result, mobile users and providers must track data usage with the same diligence used for tracking minutes. Before we get too far, what exactly is data usage? Data usage is any activity that requires the mobile network (aside from calls) to transmit or access information. This includes using your pho...
Tags: Sales, Voice, Technology Trends, Publisher Channel Content, Nextiva, Track Data


Improving Your Customer Survey Responses Doesn’t Have to Be Hard, Read These 15 Tips

Surveys are a great way to get fast answers and collect valuable feedback you need to make important decisions. Did you know there’s a secret sauce to improve survey response rates? There is! Chances are you’re probably already doing a lot of things right. But there are so many tips and techniques that come into play when crafting an effective survey, that it’s good to always stay on top of your game. Here are 15 Ways You can Improve Survey Response Rates: 1.  Time it Right Timing is everyt...
Tags: Sales, Marketing Tips, Publisher Channel Content, Nextiva, Time it Right Timing


Voip or Landline? Which Does Your Business Need? This Will Help You Decide

If you’re looking for a phone system for your business or local office, you have two options to choose from: VoIP or landline. Every business, regardless of industry, needs a phone system. Let’s compare VoIP vs Landline. According to Forbes, as much as 71 percent of leads are wasted due to extended/delayed response times. Statistics show that it takes most businesses two days to return a phone call. A Google study revealed that as much as 70 percent of mobile users click the call feature from t...
Tags: Google, California, Sales, America, Wall Street Journal, Forbes, Don, ATA, Small Business Advice, Publisher Channel Content, Nextiva, Public Switched Telephone Network PSTN, JTG Muir, JTG Muir Data, Nextiva Click


Keep Your Workforce Motivated and Boost Productivity, Read These Easy Tips

Every company wants to see that their employees are happy and engaged with the work they’re contributing towards the business. Engaged and motivated employees give their best work and contribute to a positive working environment. It is in every businesses best interest to promote job satisfaction for all employees. If you begin to notice your employees are less than happy when they sit down at their computers every day, you may feel and look for ways to improve morale. Here are some insightful ...
Tags: Sales, Management, Employees, Pittsburgh, Publisher Channel Content, Nextiva, Frederick Herzberg, Herzberg


The A-Z of Keeping Your Customer Surveys Fresh

Businesses have used surveys to gather information for a long time. What started as the general store clerk asking, “Do you prefer your five pounds of flour in a cloth or paper sack?” has evolved into online surveys gathering sophisticated marketing data. Surveys are an incredibly important tool for business intelligence. The information age has made surveys more robust — and prevalent — than ever before. Some statistic companies report over 1 billion surveys are completed by consumers each yea...
Tags: Sales, United States, Stanford University, Don, Marketing Tips, Publisher Channel Content, Nextiva, Jonathan Levitt CMO of OpinionLab


Here are the 5 best VoIP phone services for small businesses

VoIP telephone systems run over the internet rather than traditional phone lines, and are often the most suitable and cost-effective solution for small businesses. Here's our rundown of the five best available VoIP options. The post Here are the 5 best VoIP phone services for small businesses appeared first on Digital Trends.
Tags: Deals, Business, Trends, Grasshopper, 8x8, Buying Guides, Ringcentral, Nextiva, Ooma, VoIP Services