Posts filtered by tags: Raj Singh[x]


 

Humans and AI: How to Improve Guest Services in a New Collaborative Way | By Raj Singh

It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there's not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It's a take-it-or-leave-it situation. The parallel in hospitality guest services - the frontline employee who fields repetitive, oftentimes mundane guest requests all day. Fortunately, there's an emerging ...
Tags: Travel, Raj Singh


Top 3 Technology Trends Casinos Should Watch for at 2019 Oi Summit | By Raj Singh

Across the country, casinos and resorts are being disrupted by innovative, connected, "always-on" technologies. This disruption has been led largely by guest demand. Guests have come to expect instant answers and service at their fingertips by way of their mobile phones. Recently, Google's Chief Evangelist of Brand Marketing, Gopi Kallayil, said that the pervasiveness of this kind of connectivity has created "rapid, cultural shifts and changed the way people expect things from their brand...
Tags: Travel, Google, Raj Singh, Gopi Kallayil


Hotel Smartconcierges Going Mainstream | By Raj Singh

"Great customer service is […] a systematic reinvention of established technology, data, and operations — leveraging automation, data, and agents together to exploit each of their unique strengths." These were the words of Forrester Vice President and Principal Analyst for Application Development & Delivery Professionals, Kate Leggett, in the beginning of 2018. In her analysis, Leggett overviewed three broad customer service trends that also well-apply to the hotel industry: 1) Customers ...
Tags: Travel, Forrester, Leggett, Raj Singh, Kate Leggett


Go Moment Wins 2019 HEDNA Innov8 with Smartconcierge Ivy®

Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy® - today announced that it has won the prestigious HEDNA 2019 "Connected Like Never Before" Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology providers, Go Moment's Ivy rose above the rest thanks to its timely and relevant ability to c...
Tags: Travel, Los Angeles, Raj Singh, Ivy


Smartconcierge Ivy® Selected for 2019 HEDNA's Innov8 on Jan 30

Go Moment®, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy® - today announced that company CEO Raj Singh will be presenting Ivy's technology at the 2019 HEDNA "Connected Like Never Before" Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy's role in the evolving guest service eco-system during HEDNA's popular and exclusive Innov8 session, where only eight leadin...
Tags: Travel, HITEC, Singh, Raj Singh, Ivy, Los Angeles Singh, Carlson Wagonlit Young Presidents Organization


Major Trends to Watch for at HSMAI NY Conference | By Raj Singh

As I think about what to get excited about at HSMAI's Digital Marketing Strategy Conference 2019 taking place later this month in New York, the fast-evolving guest experience comes to mind. And, of course, hotel guest experience in 2019 will be enabled by more and better technologies. Here's what I see trending:
Tags: Travel, New York, Raj Singh


Generation AI - How Hotels Are Adapting to the Demands of More Millennial Guests | By Raj Singh

In the year 2020, one short year from now, the oldest millennials will turn 40, a milestone birthday. This means that millennials, currently the most significant consumer demographic, have been booking hotels stays for nearly 20 years. They have been the first generation to be able to use the Internet and mobile technology to research, book, and experience their stays. For this reason, they're called the Do-It-Yourself Generation. And these DIYers demand experiences that have caused hotel...
Tags: Travel, Raj Singh


A Guest-Centric Future Powered by AI: Taking Guest Relationships to the Next Level | By Raj Singh

Leisure travelers love to wait in lines, on-hold on phone calls, and spend a bunch of time on their device of choice researching and booking reservations, excursions, airport transfers, right? No, of course not! And yet, think about many of today's initial arrival and subsequent hotel guest experiences: Guests who have to wait in line to check in. Who arrive in their room and perhaps find some amenities missing or extras desired. Who have to navigate an imperceptibly-small, under-detailed...
Tags: Travel, Raj Singh


Increasing Guest Engagement and Revenues Using a Smartconcierge | By Raj Singh

Almost daily, media outlets buzz with stories of how some new technology will make consumers lives better, many of which seem far-fetched, or far out in the future. Some like Apples iPhone or Amazons Kindle are met with skepticism only to be adopted in record time. These huge leaps, however, are often an evolutionary step forward from something that people are already used to doing -- like using a mobile phone or reading a book -- accelerated by a friction-free, intuitive user experience.
Tags: Travel, Raj Singh


Virsec raises $24 mln from BlueIO, Artiman Ventures, Amity Ventures, others

Virsec said it raised $24 million of Series B funding in a round led by BlueIO and joined by Artiman Ventures, Amity Ventures, Raj Singh, and Boston Seed Capital. The cybersecurity company is developing technology to detect attacks on digital applications by noticing deviations in traffic patterns.
Tags: Trends, Raj Singh, VC Deals, Virsec, BlueIO Artiman Ventures Amity Ventures, Artiman Ventures Amity Ventures, Boston Seed Capital The


Arsenal fans furious with Granit Xhaka and Mathieu Debuchy’s player ratings in The Mirror

Granit Xhaka makes a tackle By Dov Rawson Sunday, November 27th, 2016 20:55 Arsenal beat Bournemouth 3-1 Chilean forward Alexis Sanchez ran the show in North London today, scoring twice in a 3-1 Arsen...
Tags: News, Sport, Soccer, Arsenal, Arsene, Army, Bournemouth, Mathieu Debuchy, Alexis Sanchez, Walcott, north London, Granit Xhaka, Xhaka, Cech, Sánchez, Monreal


The ‘best-kept secret in healthcare’ just raised $70 million round from Andreessen Horowitz

You've likely never heard of Accolade, the digital health company that bills itself as a "healthcare concierge" service. " We're the best-kept secret in healthcare right now," Accolade CEO Raj Singh told Business Insider. Now, the little-known company based in Seattle is making a big splash with a $70 million series E funding round led by Andreessen Horowitz. Madrona Venture Group and others also joined in on the round. This round brings their total funding to $160 million.  Accolade's job is...
Tags: Apple, Trends, Silicon Valley, Andreessen Horowitz, Seattle, Sap, Singh, Jeff Jordan, Raj Singh, Concur Technologies


A startup that wants to be your personal healthcare assistant just raised $70 million

You've likely never heard of Accolade, the digital health company that bills itself as a "healthcare concierge" service. " We're the best-kept secret in healthcare right now," Accolade CEO Raj Singh told Business Insider. Now, the little-known company based in Seattle is making a big splash with a $70 million series E funding round led by Andreessen Horowitz. Madrona Venture Group and others also joined in on the round. This round brings their total funding to $160 million.  Accolade's job is...
Tags: Apple, Trends, Earth, Silicon Valley, Andreessen Horowitz, Seattle, Sap, Singh, Jeff Jordan, Raj Singh, Concur Technologies


Seattle Week in Review: To Asia via Puyallup, Space via Kent

We’ve reached the end of a very long week. Let’s review. There was wind, rain, power outages, and an earthshaking natural gas explosion (we felt it) that leveled three buildings but mercifully caused only minor injuries to responding firefighters. There were tours of a new international crossroads of information, the Transpacific Hub, and the formerly secretive headquarters of Jeff Bezos’ space venture, Blue Origin. Tableau and INRIX made acquisitions. Icertis raised $15 million. Element8 a...
Tags: Apple, Google, Amazon, Startups, Facebook, Asia, Twitter, Space, Microsoft, Yahoo, Washington, Oregon, China, Los Angeles, Vc, Munich


How fabled research lab SRI invents the future, one startup at a time

Nick Triantos was on a mission to find a job where he could help build the next big thing. That’s what drew him to SRI where he’s the managing director of its venture arm. The non-profit research firm has a storied past in technology, from creating liquid crystal displays (LCD), to eye tracking technology, the mouse, ARPANET (the predecessor to the modern-age Internet), the digital fax machine, 9-1-1, virtual private networks, natural language speech recognition, and Siri. Above: SRI Ventures ...
Tags: Business, Entrepreneur, Siri, Nvidia, Sri, Symantec, Tempo Ai, Storm Ventures, SRI International, Raj Singh, United States Department of Energy, SRI News, Nick Triantos, SRI Ventures, Siri Above, Nick Triantos Image Credit


Seattle Week in Review: Why We’re Great, Code Schools, Health IT, Art in Space

If you’re looking for a concise, articulate answer to the question of why to invest in or start a company in Seattle, look no further than Heather Redman. Her comments lead off our Xconomy Seattle Week in Review, which also covers the boom in coding schools locally and nationally, new data on the fastest-growing occupation in King County’s aerospace sector, a proposal for an “FDA for data and algorithms,” the winners for the inaugural University of Washington Health Innovation Challenge and...
Tags: Google, Amazon, Art, Startups, Mobile, Space, New York, Microsoft, Washington, Mexico, Boston, Israel, San Francisco, It, Nasa, Earth


More wildfires in California, but damage is smaller

That's 10 percent more than last year, but the 74,000 acres is 6 percent smaller. Firefighters were trying to take advantage of mild weather before an expected spike in temperatures to triple digits later in the week, said fire spokesman Raj Singh, a spokesman for the South Central Sierra Interagency Incident Management Team. Forest Service, said camping on Forest Service land isn't expected to drop much because of fires. On average, there are 35 million visits to campgrounds each year on Forest...
Tags: California, Forest Service, Raj Singh


Salesforce Acquires Smart Calendar Startup Tempo, App Will Shut Down On June 30

 My favorite calendar app, Tempo, just announced that it has been acquired by Salesforce.com. The company was incubated by SRI International, the birthplace of the voice-powered (and Apple-acquired) assistant Siri. When Tempo launched two years ago, founder and CEO Raj Singh pitched it as another type of assistant that automatically brings up relevant information for your meetings Read More
Tags: Apple, Startups, TC, Mobile, Apps, Salesforce, Tempo Ai, SRI International, Raj Singh, Siri When Tempo