Marriott International Appoints Anthony Capuano as New CEO And Stephanie Linnartz as President

Marriott International's (NASDAQ: MAR) Board of Directors announced today that Anthony "Tony" Capuano has been appointed Chief Executive Officer and has joined the company's Board of Directors, effective immediately. He was previously Group President, Global Development, Design and Operations Services. The Board of Directors also announced that Stephanie Linnartz, previously Group President, Consumer Operations, Technology and Emerging Businesses, has been appointed President, effective i...
Tags: Travel, Board of Directors, Marriott, Arne Sorenson, Marriott International, Capuano, Stephanie Linnartz, Linnartz, Anthony Capuano, MAR Board of Directors, Anthony Tony Capuano

Marriott is trying to be more like Airbnb

Marriott executive Stephanie Linnartz sees home rentals not as a threat — but as a natural extension of Marriott's core hotel business.
Tags: News, Marriott, Stories, Airbnb, Stephanie Linnartz

She's pushing the world's largest hotel chain to be more like Airbnb

Marriott executive Stephanie Linnartz sees home rentals not as a threat — but as a natural extension of Marriott's core hotel business.
Tags: Cnn, Marriott, Airbnb, Stephanie Linnartz

How Marriott Moments use Conversational Experience Marketing To redefine Customer Perceptions and the Future

There is a Customer Experience revolution that now is taking place. Take notes and model  how Marriott Moments use Conversational Experience Marketing to redefine Customer Perceptions and the future. Embrace the micro-moments that will improve the Customer Experience Marriott Moments has understood that the customer journey is the entire end-to-end experience that customers have with their brand. It is not a single micro-moment or interaction but the collection of interactions at all micro-mo...
Tags: Facebook, Hotels, Social Media, Seo, Facebook Messenger, Customer, Marriott, Hotel, Social Media Community, Morch, Stephanie Linnartz, Marriott Moments, Founders Media Click Here, Social Media Mastery for Hotels, Facebook Group Hospitality Gone Social Click Here, Social Media Mastery for Hotel

Hotel Room of the Future Puts the IoT in Marriott

As Bloomberg noted in March, Marriott International, the world’s biggest lodging company, is testing devices from Amazon and Apple at its Aloft hotel in Boston’s Seaport district “to determine which is best to let guests turn on lights, close drapes, control room temperature and change television channels via voice command.” It has also installed Netflix-ready televisions, allowing guests to access their personal Netflix accounts in another customer-driven test of personalization and connectivi...
Tags: Apple, Amazon, Mobile, Internet Of Things, Design, Boston, Uncategorized, Advertising, Samsung, Los Angeles, Siri, Customer Experience, Sustainability, Bloomberg, Netflix, Marriott

The world's biggest hotel chain is making big changes to defy the threat of Airbnb

• Marriott wants to be "the next Airbnb" by introducing new apps and services. • Guests will soon be able to book hotel reservations and submit requests on Facebook Messenger and Slack. • A new feature that curates local activities for guests could help the company compete with Airbnb. The hotel business is exploding. Over 80% of millennials, who famously value experiences over material things, are more likely to spend money on travel than save for their financial future. Still, the threat of h...
Tags: China, Trends, Facebook Messenger, Marriott, Silicon Valley, Airbnb, Business Insider, Sorenson, Arne Sorenson, Ritz Carlton, Starwood Hotels Resorts, St Regis, Courtyard Marriott, Botlr, Alyson Shontell, Facebook Messenger Slack

Marriott’s take on digital marketing: Always look ahead

Stephanie Linnartz, global chief commercial officer at Marriott International, spoke with eMarketer’s Maria Minsker about how the organization keeps marketing moving forward.
Tags: Hotels, Marriott, Emarketer, Marriott International, Stephanie Linnartz, Maria Minsker

How Marriott Plans to Recharge Sheraton’s Brand

During Marriott International's recent Investor Day event, the company's chief commercial officer, Stephanie Linnartz had an optimistic message for those interested in the brands that make up the company's portfolio: as the new custodian of Starwood's brands, Marriott is confident that its leadership will be able to create better experiences for guests and, ultimately, drive more revenue.
Tags: Travel, Marriott, Starwood, Marriott Plans to Recharge Sheraton, Stephanie Linnartz